Please note that additional baggage restrictions may be imposed at the airport without prior notice.
Security Screening
All bags, both carry-on and checked luggage, are screened out of Toronto City Centre Airport.
Some luggage may require additional screening by authorized security screeners.
Passengers departing from a domestic destination will be contacted by security to be present during the inspection of checked baggage. Guests departing from a US destination will not be contacted for secondary inspections of checked baggage.
Wrapped packages may be opened for inspection when brought as carry-on luggage.
Lap top computers and other electronic devices will need to be removed from their carrying case at the security scanning checkpoint.
Transport Canada pre-boarding security scanning prohibits passengers from taking certain items on board an aircraft. Liquids and gels in amounts smaller than 100mL may be taken on board the aircraft, in carry on baggage, provided they are placed in a clear and re-sealable plastic bag and the contents are in the original packing.
Other items are restricted on board an aircraft. For more information on these and other Government of Canada security requirements please go to www.tc.gc.ca or www.catsa-acsta.gc.ca or phone 1-888-294-2202.
Special Items
Identification: All government issued identification/personal identification should be carried by passengers at all times. Do not place identification in checked luggage.
Medication: All essential medication should be placed in carry-on baggage. Medication should carry the original pharmaceutical label and be in the original container. Medical syringes must have the needle guard intact.
Keys: Home and automobile keys should be placed in carry-on baggage. Porter will not be responsible for cost incurred due to the delay or loss of such items. Please ensure that key chains and rings are in accordance with Transport Canada’s list of Permitted/Prohibited items.
Jewellery: Jewellery and other valuables should always be placed in carry-on baggage.
Electronic Devices: If within weight and size limits, electronic devices should be placed in carry-on baggage. Ensure that electronic devices such as cell phones, laptop computers, and portable or electronic games are charged and ready to be turned on for inspection.
Camera Film: All camera film should be transported in carry-on baggage, as new screening machines for checked baggage may affect film. Film below ISO 1600 will not be harmed by carry-on screening machines.
Musical Instruments: Porter accepts properly packed musical instruments for carriage as checked baggage, subject to all excess fees (overweight, extra item) if applicable. Seats cannot be purchased for musical instruments, however small musical instruments may be permitted as part of the carry-on baggage allowance.
Perishable Items: Changes in air pressure, long flights or delays may compromise perishable items. Porter assumes no liability for any perishable items or the damage that they cause.
Fragile Items: When transporting fragile items, passengers must ensure safe packaging with adequate cushioning material to prevent any breakage. Porter assumes no liability for fragile, valuable, or perishable articles including (but not limited to) money, jewellery, cameras, video and electronic equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, manuscripts, or similar items.
Baggage
Packing Requirements
- Ensure that each piece of luggage is clearly marked with your name, address and phone number. Porter identification tags are available at check-in.
- The passenger should also include a copy of this information inside their baggage.
- Remove or secure all loose handles, hooks and straps.
- Be aware that any substances capable of posing risks to health, safety, property or the environment when transported, such as cleaning solvents, aerosols or other common items, are not permitted on board the aircraft.
- No free baggage allowance is granted to infants; however napkins, feeding bottles and sufficient food for the journey may be carried free of charge.
Baggage Limits
- Porter Airlines has the following limits on passenger baggage based on the volume and weight limitations of its aircraft. Please note that additional baggage restrictions may be imposed at the airport without prior notice.
Checked Baggage
- A total of 2 pieces of baggage for a combined weight of 23 kg (50 lbs) is accepted free of charge for each fare paying passenger.
- The weight of the baggage is combinable for passengers booked under the same reservation file.
- No single piece can weigh more than 32 kilos (70 lbs).
- The maximum size allowed is 158 cm (62 in) total dimension (the sum of the length, width and height). The only exceptions to the volume limit are skis and hockey equipment.
Excess Baggage Charges
- Any weight above 23 kg (50 lbs) will be charged at a rate of $5.00 CAD/USD per kg.
- No single piece may weigh more than 32 kg (70 lbs).
- In addition to the above, there is a $25.00 CAD/USD per additional bag.
- Maximum size allowed is 158 cm (62 inches) total dimension (the sum of length, width and height). The only exceptions to the volume are skis, snowboards and hockey equipment.
Note: Halifax Flights Holiday Periods
- Passengers are permitted 2 carry-on pieces of luggage and 1 piece of checked luggage weighing not more than 15 kg (33 lbs).
- Additional pieces of luggage in excess of the above will be placed “on hold” pending space onboard the aircraft. Excess weight charges still apply. Should the bag not arrive on the same flight as the passenger, it will be the passengers’ responsibility to return to the airport to pick up the luggage.
Carry-on Baggage
- Carry-on baggage is limited to two pieces:
- 1 standard article not exceeding 55 cm x 40 cm x 23 (21.5" x 15.5" x 9") and weighing less than 9 kg (20 lbs)
- 1 personal article no exceeding 43 cm x 33 cm x 16 cm (17" x 13" x 6") and weighing less than 9 kg (20 lbs)
- Items that are not permitted in carry-on baggage aboard the aircraft are those that present a potential hazard. They include, but are not limited to, weapons, tools, restraining devices, toy weapons, cutting and puncturing devices (knives, box cutters, scissors, straight razors) ice skates and other hazardous items as defined and regulated by law including explosives, poisons, and other toxic materials.
- All carry-on baggage must fit in the sizing units located both at check-in and the gate areas.
- On board the aircraft, all carry-on baggage must be stowed under the seat or in the overhead compartments.
- The following items are not counted as carry-on: coats, cameras, receptacles containing human remains, containers carrying life sustaining items, strollers, child restraint systems, crutches, canes, walkers and other such items.
- Porter may require that an item of carry-on baggage travel as checked luggage if the bag cannot be safely stowed in the cabin.
GatePorter Service
- GatePorter service offers passengers the opportunity to leave their carry-on luggage on a cart located at the base of the aircraft stairs. Upon arrival at the destination, the baggage will be returned to the bridge or the cart for passenger pick up.
- GatePortered bags must follow the same rules as carry-on luggage and are not meant for oversized luggage.
Sporting Equipment
Sporting equipment is subject to excess luggage fees where applicable (excess weight over 23 kg and more than 2 pieces of checked luggage).
Limited liability release tags (LRT) must be completed and signed by the passenger for all sporting equipment. Signed LRTs are valid on round trip flights with Porter Airlines.
The following sporting equipment will be accepted by Porter:
- Golf Clubs: Golf clubs, balls and shoes are packed in a suitable, protective bag. Counted as one piece of luggage.
- Skis, boots, poles and snowboards: Counted as one piece of luggage.
- Hockey equipment: Counted as one piece of luggage.
- One fishing rod and tackle box: Must be encased in a hard shell cylinder fishing rod container.
- Bicycles: Passenger is responsible for proper packaging of the bicycle. Bike must have tires partially deflated, handle bars secured and pedals removed.
- Sports rackets: May be carried on board the aircraft.
- Firearms: In accordance with Federal Law, a passenger who presents baggage containing a firearm must sign a declaration form which confirms the firearm is unloaded and placed in a suitable locked container before such baggage will be checked.
- Ammunition: Up to 5 kilos of ammunition may be carried in checked luggage provided it is securely packed in a box and marked as such.
Hazardous Materials
- All items classified as hazardous materials are forbidden from carriage on Porter Airline’s flights. These materials include, but are not limited to, flammable gases (liquid and solids), non flammable gases, compressed gases, explosives, toxic and infectious substances, corrosives, oxidizing agents, radioactive material and magnetized material.
Connecting Flights
- Passengers arriving on flights from the United States into Toronto City Centre Airport must claim and clear all bags through Canadian Customs prior to proceeding to domestic connecting flights.
- Duty free items purchased in the United States must be placed in checked luggage prior to re-screening and proceeding to connecting domestic flights.
- Passengers arriving from a domestic destination and connecting to a US destination will have their luggage transferred from the point of origin through to the final US destination.
Delayed Baggage
Porter successfully carries baggage to thousands of passengers each year. Sometimes, due to unforeseen circumstances, baggage may be delayed in transit. If this occurs, please be advised of the following:
- Delayed luggage must be reported to Porter in writing within 4 hours of the passenger’s arrival at the destination airport.
- Porter will not be liable for any claim or action unless a written report is filed in accordance with the terms set out in the tariff.
- If a claim is made at the airport, our agents will complete a Baggage Irregularity Report. You will be asked for contact information, a description of the bag and its’ contents in order to assist us in our search for the bag.
- Most delayed luggage will be recovered and delivered to you within hours. If your luggage has not been returned to you after 24 hours, you will be issued an electronic voucher worth $25.00 per day for up to 5 days. This voucher can be used on future flights with Porter Airlines by simply calling our call centre at 416-619-8622 and stating your name.
- If the bag has not been located after 5 days, the bag file will be turned over to the Central Baggage Department in YTZ.
- If the bag has not been located after 30 days, a list of contents along with receipts will be forwarded to our head office. The list will be evaluated and finance will process the settlement (See Liability limitations).
Damaged Baggage
- Damaged baggage must be reported to Porter in writing within 4 hours of the passenger’s arrival at the destination airport.
- Porter will not be liable for any claim or action unless a written report is filed in accordance with the terms set out in the tariff.
- When baggage repair is reported and approved for repair by Porter, you will be offered settlement with travel vouchers equal to the cost of repair, or Porter will arrange to have your baggage repaired at our local approved repair centre at Porters’ cost up to a maximum of $250.00.
- Porter assumes no liability for any damage occurring as a result of normal wear and tear including, but not limited to scratches, nicks, missing straps, zipper damage, handles (including retractable tube handles), scuffs, dents, soiling, manufacturers defects, wheels and clips, seams or a result of over packed baggage.
Liability
- For domestic travel Porter’s maximum liability for lost baggage and lost contents from damage is $500.00 per person, per incident. Porter will require proof of loss.
- For international travel originating in Canada, including round trips, Porter’s liability will be subject to the provisions of the Montreal Convention, which prescribes a maximum compensation per passenger of 1000 special Drawing Rights (SDR). Porter will require proof of loss.
Please Note: Porter Airlines Inc. assumes no liability for items such as, but not limited to, money, jewelry, silverware, negotiable papers, securities or other valuables, business documents, samples, keys, liquids, food and other perishables, computers, prescription drugs, photographic equipment, video equipment, cellular telephones, cameras, other electronic devices, artistic items, glass, musical instruments, equipment, sporting goods and any other fragile or perishable item.
Lost and Found
Although we are not responsible for lost or misplaced items, Porter will always try to assist in locating a lost item. If you are trying to locate a lost item, please contact (416) 619-8584.
Unclaimed items will not be held at the airport for more than 14 days.