Carry-On Baggage

All carry-on baggage must fit in the sizing device at check-in, and must be stored under the seat or in the overhead compartment onboard the aircraft.

• Carry-on baggage is limited to two pieces:
• 1 standard article not exceeding 55 cm x 23 cm x 40 cm (21.5 in x 9 in x 15.5 in) and weighing less than 9 kg (20 lbs)
• 1 personal article not exceeding 43 cm x 16 cm x 33 cm (17 in x 6 in x 13 in) and weighing less than 9 kg (20 lbs)
• Items that are not permitted in carry-on baggage aboard the aircraft are those that present a potential hazard. They include, but are not limited to, weapons, tools, restraining devices, toy weapons, cutting and puncturing devices (knives, box cutters, scissors, straight razors), ice skates and other hazardous items as defined and regulated by law, including explosives, poisons, and other toxic materials.
• All carry-on baggage must fit in the sizing units located both at check-in and the gate areas.
• On board the aircraft, all carry-on baggage must be stowed under the seat or in the overhead compartments.
• The following items are not counted as carry-on: coats, cameras, receptacles containing human remains, containers carrying life sustaining items, strollers, child restraint systems, crutches, canes, walkers and other such items.
• Porter may require that an item of carry-on baggage travel as checked luggage if the bag cannot be safely stowed in the cabin.

Checked Baggage

• A total of 2 pieces of baggage for a combined weight of 23 kg (50 lbs) is accepted free of charge for each fare paying passenger.
• The weight of the baggage is combinable for passengers booked under the same reservation file.
• No single piece can weigh more than 32 kg (70 lbs).
• The maximum size allowed is 158 cm (62 inc.) total dimension (the sum of the length, width and height). The only exceptions to the volume limit are skis, snowboards and hockey equipment.

Excess Baggage

Please note: In the event that passengers have both excess and overweight baggage, both charges will apply.

• Any weight above 23 kg (50 lbs) will be charged at a rate of $5.00 CAD/USD per kg.
• No single piece may weigh more than 32 kg (70 lbs).
• In addition to the above, there is a $25.00 CAD/USD per additional bag.
• Maximum size allowed is 158 cm (62 inc.) total dimension (the sum of length, width and height). The only exceptions to the volume are skis, snowboards and hockey equipment.

Seasonal Baggage (Effective: December 18, 2010 - January 9, 2011)

All carry-on baggage must fit in the sizing device at check-in, and must be stored under the seat or in the overhead compartment onboard the aircraft.

Please note: Due to anticipated high baggage volume for Halifax, St. John's, Moncton and Thunder Bay from December 18, 2010 to January 9, 2011, passengers carrying excess baggage will be charged the applicable fees and bags will be placed "on hold" pending space on the aircraft.

In the event that passengers have both excess and overweight baggage, both charges will apply.

If the bag does not arrive on the same flight as the passenger, it will be placed on the next available flight. It will be the passenger's responsibility to return to the airport for baggage pick-up.

Packing Requirements

Ensure that each piece of luggage is clearly marked with your name, address and phone number. Porter identification tags are available at check-in.

Passengers should also include a copy of this information inside their baggage.

Remove or secure all loose handles, hooks and straps.

Be aware that any substances capable of posing risks to health, safety, property or the environment when transported, such as cleaning solvents, aerosols or other common items, are not permitted on board the aircraft.

No free baggage allowance is granted to infants; however napkins, feeding bottles and sufficient food for the journey may be carried free of charge.

Special Items

Identification: All travel documentation and identification should be carried by passengers at all times. Do not place identification in checked luggage.

Medication: All essential medication should be placed in carry-on baggage. Medication should be in the original container with the original pharmaceutical label. Medical syringes must have the needle guard intact.

Keys: Home and automobile keys should be placed in carry-on baggage. Porter will not be responsible for cost incurred due to the delay or loss of such items. Please ensure that key chains and rings are in accordance with Transport Canada’s list of Permitted/Prohibited items.For more information on these and other Government of Canada security requirements please go to www.tc.gc.ca or www.catsa-acsta.gc.ca or phone 888-294-2202. For more information on U.S. Government security requirements please go to http://www.tsa.gov.

Jewellery: Jewellery and other valuables should always be placed in carry-on baggage.

Electronic Devices: If within weight and size limits, electronic devices should be placed in carry-on baggage. Ensure that electronic devices such as cell phones, laptop computers, and portable or electronic games are charged and ready to be turned on for inspection.

Camera Film: All camera film should be transported in carry-on baggage, as new screening machines for checked baggage may affect film. Film below ISO 1600 will not be harmed by carry-on screening machines.

Musical Instruments: Porter accepts properly packed musical instruments for carriage as checked baggage, subject to all excess fees (overweight, extra item) if applicable. Seats cannot be purchased for musical instruments, however small musical instruments may be permitted as part of the carry-on baggage allowance.

Perishable Items: Changes in air pressure, long flights or delays may compromise perishable items. Porter assumes no liability for any perishable items or the damage that they cause.

Fragile Items: When transporting fragile items, passengers must ensure safe packaging with adequate cushioning material to prevent any breakage. Porter assumes no liability for fragile, valuable, or perishable articles including (but not limited to) money, jewellery, cameras, video and electronic equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, manuscripts, or similar items.

Sporting Equipment

Sporting equipment is subject to excess luggage fees where applicable (excess weight over 23 kg and/or more than 2 pieces of checked luggage).

Limited liability release tags (LRT) must be completed and signed by the passenger for all sporting equipment. Signed LRTs are valid on round trip flights with Porter Airlines.

The following sporting equipment will be accepted by Porter:

• Golf Clubs: Golf clubs, balls and shoes are packed in a suitable, protective bag. Counted as one piece of luggage.
• Skis/Snowboards, boots and poles : Counted as one piece of luggage.
• Hockey equipment: Counted as one piece of luggage.
• One fishing rod and tackle box: Must be encased in a hard shell cylinder fishing rod container.
• Bicycles: Passenger is responsible for proper packaging of the bicycle. Bike must have tires partially deflated, handle bars secured and pedals removed.
• Sports rackets: May be carried on board the aircraft.
• Firearms: In accordance with Federal Law, a passenger who presents baggage containing a firearm must sign a declaration form which confirms the firearm is unloaded and placed in a suitable locked container before such baggage will be checked.
• Ammunition: Up to 5 kg of ammunition may be carried in checked luggage provided it is securely packed in a box and marked as such.

Hazardous Materials

All items classified as hazardous materials are forbidden from carriage on Porter Airlines’ flights. These materials include, but are not limited to, flammable gases (liquid and solids), non-flammable gases, compressed gases, explosives, toxic and infectious substances, corrosives, oxidizing agents, radioactive material and magnetized material.

Connecting Flights

Passengers arriving on flights from the United States into Billy Bishop Toronto City Airport must claim and clear all bags through Canadian Customs prior to proceeding to domestic connecting flights.

Duty free items purchased in the United States must be placed in checked luggage prior to re-screening and proceeding to connecting domestic flights.

Passengers arriving from a domestic destination will have their luggage transferred from the point of origin through to the final Canadian or US destination.

Delayed Baggage

Porter successfully carries baggage to thousands of passengers each year. Sometimes, due to unforeseen circumstances, baggage may be delayed in transit. If this occurs, please be advised of the following:

• Delayed luggage must be reported to Porter in writing within 4 hours of the passenger’s arrival at the destination airport.
• Porter will not be liable for any claim or action unless a written report is filed in accordance with the terms set out in the tariff.
• If a claim is made at the airport, our agents will complete a Baggage Irregularity Report. You will be asked for contact information, a description of the bag and its’ contents in order to assist us in our search for the bag.
• Most delayed luggage will be recovered and delivered to you within hours. If your luggage has not been returned to you after 24 hours, you will be issued an electronic voucher worth $25.00 per day for up to 5 days. This voucher can be used on future flights with Porter Airlines by simply calling our Call Centre at 416-619-8622 or 888-619-8622 and stating your name.
• No additional sum shall be paid for expenses or incidentals incurred as a result of the delayed luggage.
• If the bag has not been located after 5 days, the bag file will be turned over to the Central Baggage Department in YTZ.
• If the bag has not been located after 30 days, a list of contents along with receipts will be forwarded to our head office. The list will be evaluated for settlement (see Liability limitations).

Damaged Baggage

Damaged baggage must be reported to Porter in writing within 4 hours of the passenger’s arrival at the destination airport.

Porter will not be liable for any claim or action unless a written report is filed in accordance with the terms set out in the tariff.

When baggage repair is reported and approved for repair by Porter, you will be offered settlement with travel vouchers equal to the cost of repair, or Porter will arrange to have your baggage repaired at our local approved repair centre at Porters’ cost up to a maximum of $250.00.

Porter assumes no liability for any damage occurring as a result of normal wear and tear, including, but not limited to: scratches, tears, rips, nicks, missing straps, zipper damage, handles (including retractable tube handles), scuffs, dents, soiling, manufacturers defects, wheels and clips, seams, cracks, locks or a result of overpacked baggage. Damage will be reviewed on a case by case basis at Porter’s sole discretion. Appropriate compensation, if any, shall be determined by Porter.

Liability

For domestic travel Porter’s maximum liability for lost baggage and lost contents from damage is $500.00 per person, per incident. Porter will require proof of loss.

For international travel originating in Canada, including round trips, Porter’s liability will be subject to the provisions of the Montreal Convention, which prescribes a maximum compensation per passenger of 1000 special Drawing Rights (SDR). Porter will require proof of loss.

Please note: Porter Airlines Inc. assumes no liability for items such as, but not limited to, money, jewelry, silverware, negotiable papers, securities or other valuables, business documents, samples, keys, liquids, food and other perishables, computers, prescription drugs, photographic equipment, video equipment, cellular telephones, cameras, other electronic devices, artistic items, glass, musical instruments, equipment, sporting goods and any other fragile or perishable item.

Furthermore, any claim of loss will be reviewed on a case by case basis at Porter’s sole discretion. Appropriate compensation, if any, shall be determined by Porter.

Lost and Found

Although we are not responsible for lost or misplaced items, Porter will always try to assist in locating a lost item. If you are trying to locate a lost item, please contact 416-619-8584.

Unclaimed items will not be held at the airport for more than 14 days.