Baggage Information

Damaged

Damaged baggage must be reported to Porter in writing within seven days from the date of receipt of your baggage.

Porter will not be liable for any claim or action unless a written report is filed in accordance with the terms set out in the applicable tariff.

Porter assumes no liability for any damage occurring as a result of normal wear and tear, damage to unsuitably or inadequately packed items, or damage resulting from the inherent defect or quality of the baggage. Damage will be reviewed on a case by case basis at Porter’s sole discretion. Appropriate compensation, if any, shall be determined by Porter.

If your bag has been damaged while in our care, our baggage agents in the arrivals hall will assess the damage and try to process your claim immediately. A claim may be settled with a replacement bag (if the bag is no longer useable), repair or a travel voucher.

After you have left the airport

If you noticed that your baggage was damaged after leaving the airport, we strongly recommended that you return to the airport you flew into with your damaged baggage and with Porter baggage tags still attached to report the damage within 4 hours of arrival.

For more information, please contact our Central Baggage Department.

Telephone: 647-826-7163
Toll-free: 1-844-826-7163

Hours of Operation:
Mon to Fri 08:30am – 08:30pm EST

All requests for compensation should be submitted to Porter Airlines by email or mail.

Email: central.baggage@flyporter.com

Mailing address:
Porter Airlines Inc.
Central Baggage Department
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
Canada

Please include the following along with the passenger name and contact information:

  • flight and reservation number
  • a brief explanation of your claim
  • photographs of the baggage with the baggage tags attached on the baggage
  • photographs of the damage
  • your baggage claim / incident number (if applicable)

Tracking your baggage claim

To find out the status of your baggage claim, you can track your claim status online with the baggage claim number that was issued to you.

If you have any questions or if you do not have your claim number, please contact our Central Baggage Department.

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