Baggage Information

Delayed

Porter successfully carries baggage to thousands of passengers each year. Sometimes, due to unforeseen circumstances, baggage may be delayed in transit. If this occurs, please be advised of the following:

  • To assist with the prompt location and delivery of delayed baggage, passengers are encouraged to report delayed luggage to Porter in writing within 4 hours of the passenger’s arrival at the destination airport, or otherwise as soon as practicable.
  • If a claim is made at the airport, our agents will complete a Baggage Irregularity Report. You will be asked for contact information and a description of the bag and its contents in order to assist us in locating the bag.
  • Porter will not be liable for any claim or action unless a written report is filed in accordance with the terms set out in the tariff.
  • Most delayed luggage will be recovered and delivered to you within hours. If your luggage has not been returned to you after 24 hours, you will be issued an electronic voucher worth $25.00 per day for up to 5 days. This voucher can be used towards a future Porter flight by applying it on the payment page of your flyporter.com booking or by calling the Porter Call Centre at 1-888-619-8622.

If your bags have been delayed less than 5 days
During the first 5 days, your destination airport will work to locate your baggage. Please maintain contact with your destination airport within the first 5 days. Local contact information will be provided to you along with a copy of your Baggage Irregularity Report.

If your bags have been delayed for more than 5 days
If your bags have not been found after 5 days, we will refer your case over to our Central Baggage Department.

If your bags have been delayed for more than 21 days
If your bag has not been located after 21 days, a list of the bag’s contents along with available receipts must be provided. The list will be evaluated for settlement in accordance with our tariff (see Liability limitations).

Interim Expenses

Where applicable, reimbursement for reasonable expenses or incidentals incurred as a result of the delayed luggage will be provided to the affected passenger in accordance with our tariff.

You may request reimbursement for interim expenses by providing all original receipts, your incident number, flight information and a brief explanation outlining your request for compensation and submitting them to central.baggage@flyporter.com

Baggage claim follow up

To find out the status of your baggage claim, you can track your claim status online with the baggage claim number that was issued to you.

If you have any questions or if you do not have your claim number, please contact our Central Baggage Department.

Hours of Operation:
Mon to Fri 08:30am – 08:30pm EST

Telephone: 647-826-7163
Toll-free: 1-844-826-7163
Email: central.baggage@flyporter.com

Mailing address:
Porter Airlines Inc.
Central Baggage Department
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
Canada


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