Hertz Car Rentals
Upgrade your fare for even better convenience and service. Porter offers 3 fare classes: Freedom, Flexible and Firm. Each fare type provides an array of options including complimentary changes and cancellations, advance seat selection and same-day changes at the airport based on the selected fare. For detailed information, visit fare structure
Firm fare reservations will be charged $20 CAD/USD plus tax, per flight, per seat. There are no additional charges for Flexible or Freedom fare reservations.
If you would like to select a Premium Seat, Firm fare reservations will be charged $40 CAD/USD plus tax, per flight, per seat. Flexible and Freedom fares will be charged $20 CAD/USD plus tax, per flight, per seat. Seat selection fees are non-refundable.
If you do not reserve a seat, one may be assigned within 24 hours of scheduled departure. You can select your seat preferences (aisle or window, and area of the plane) through your VIPorter account. We will attempt to accommodate your preferences when automatically assigning seats.
For operational reasons, Porter reserves the right to change seats at any time.
Premium Seats are located at the very front of the plane. (Row 1, Seats A/B; and Row 2, Seats A/B/C/D). These seats offer a quick entrance and exit from the aircraft and more legroom.
Premium Seat selection can be made at the time of booking. Firm fare reservations will be charged $40 CAD/USD plus tax, per flight, per seat, for Premium Seat selection. Flexible and Freedom fares will be charged $20 CAD/USD plus tax, per flight, per seat. Seat selection fees are non-refundable.
Transport Canada regulations require that emergency exit seats not be occupied by passengers whose presence in those seats could adversely affect the safety of passengers or crew during an emergency evacuation.
A passenger’s presence would be considered to adversely affect the safety of passengers and crew members during an emergency evacuation where he or she does not meet the following criteria.
Passengers seated at emergency exits:
Porter does not issue paper tickets. A confirmation number will be sent to you via email or provided over the phone. Passengers must present proper identification at the airport to board their flight.
Porter Airlines offers Unaccompanied Minor service for children travelling alone – providing your child with the best of care and ensuring a safe, fun flight from departure to arrival. To book travel for an unaccompanied minor, please phone the Porter Call Centre at 1-888-619-8622. Click here for complete details on Unaccompanied Minor travel.
Changes and cancellations can be made online or through the Porter Call Centre at 1-888-619-8622. Same day changes can also be made at the airport. Detailed information on changes and cancellations is available under fare structure
Group bookings are available for groups of 10 passengers or more. To book your group or obtain a quote, speak to a Group booking specialist by phoning the Porter Call Centre at 1-888-619-8622 and selecting option 4.
Porter does not offer bereavement fares.
Porter aircraft are available for charter. Please submit an online request to receive a charter quote.
Pregnant passengers at 36-38 weeks may fly with a doctor's note written 24 hours prior to travel. Porter does not allow pregnant passengers to fly past 38 weeks.
Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one is denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, boarding will be denied to other persons based on boarding priority. All affected passengers are protected on a later Porter flight. With few exceptions, persons denied boarding involuntarily are entitled to compensation.
Each passenger may carry-on one standard item measuring no more than 55 x 40 x 23 cm (22 x 16 x 9 inches), plus one personal article measuring no more than 33 x 43 x 16 cm (13 x 17 x 6 inches). Each such item can weigh no more than 9 kg (20 lbs). For more information on our carry-on policy, please click here.
Checked-baggage fees may be applicable depending on the routing, your fare class and whether you’re paying in advance versus paying at the airport. For further details on our checked baggage policy, please click here.
Porter is pleased to be the first major Canadian airline offering a Baggage Delivery Guarantee.
All checked bags will reach the baggage claim within 30 minutes of aircraft arriving at the gate of any airport, or a $25 voucher valid for future Porter travel within six months will be provided.
In the event of a delay beyond 30 minutes, a passenger simply needs to file a report with an on-site Porter agent at the baggage claim within one hour of flight arrival to be credited with an electronic voucher on their file. One voucher is issued per qualified passenger for one or more checked bag. The offer does not apply to oversize or special handling items, such as golf clubs, skis or assisstive devices, terms and conditions apply.
Canadian and US military personnel are eligible for an enhanced baggage allowance when they fly on a Porter operated flight. Baggage fees will be waived for up to 3 pieces of checked baggage per person, as long as the following conditions are met:
Porter is pleased to allow your cat or small dog to travel with you in the aircraft cabin, in an airline-approved carrier, provided the carrier fits under the seat in front of you. For detailed information on travelling with your pet, please refer to our special service requests page.
Designated service animals for special needs passengers are always permitted onboard with proper documentation.
Sporting equipment is subject to standard baggage policies and baggage fees where applicable. Additional baggage restrictions may be imposed at the airport without prior notice.
When travelling with sporting equipment, the following restrictions and fees apply to all bookings:
Passengers travelling with children are permitted to carry, free of charge, one stroller and one car seat per child.
Parents travelling with an infant under 2 years of age (without paid seat) are permitted a small diaper bag as a carry-on bag as an additional carry-on.
These items are subject to standard carry-on weight and size restrictions.
Further information on our Baggage policies can be found here.
To board a flight, all domestic passengers are required to present one piece of valid government-issued photo ID that shows name, date of birth and gender. Passengers may also present two pieces of valid government-issued non-photo ID, at least one of which shows name, date of birth and gender. For detailed information, please visit: http://www.passengerprotect.gc.ca/identity.html
Examples of valid government-issued identification that may be used for travel within Canada include:
(Note: Some of the listed documents may be sufficient on their own, while others may need to be supplemented with a second piece of valid government-issued identification)
Porter recommends that passengers allow sufficient time for getting to the airport, through check-in and security, and to the gate. All flights are available for check-in online 24 hours prior to departure. Arrival, check-in and boarding times depend on the originating airport as outlined below:
|Travel within Canada:|
|Billy Bishop Toronto City Airport||Other Airports|
|Recommended Arrival Time||30 min||60 min|
|Check-In Closes||20 min||30 min|
|Boarding Time||15 min||20 min|
|Travel to/from the United States:|
|Billy Bishop Toronto City Airport||Other Airports|
|Recommended Arrival Time||60 min||90 min|
|Check-In Closes||45 min||60 min|
|Boarding Time||15 min||20 min|
All passengers travelling to the United States from Billy Bishop Toronto City Airport are required to clear US Customs and Immigration upon arrival in the United States. Customs pre-clearance is not available at Toronto City Airport.
All passengers travelling to Billy Bishop Toronto City Airport from the United States are required to clear Canadian Customs and Immigration upon arrival at Toronto City Airport.
All essential medication should be placed in carry-on baggage. Medication should be in the original container with the original pharmaceutical label. Medical syringes must have the needle guard intact.
Passengers authorized by Health Canada to carry medical marijuana must present legal documentation permitting possession. As part of standard procedure, Canadian Air Transport Security Authority (CATSA) screening officers must call local authorities to verify the validity of the documents. This process can take significantly longer than normal screenings as authorities may have to be called from off site, depending on the airport. For this reason, it is suggested that passengers allocate extra time for security screening when travelling with medical marijuana. Porter Airlines is not responsible for the delay caused by additional screening and will not compensate passengers who have missed their flights.
Documentation is valid for travel within Canada only. Passengers are not permitted to travel with medical marijuana to the US, without exception.
Porter offers passengers complimentary snacks in-flight. Unfortunately, we do not accept meal requests.
To add your boarding pass to Passbook, you must first confirm that you are using an iPhone or an iPod Touch running iOS version 6 or above. Passbook will automatically be installed on your iPhone if you have updated your operating software to iOS6, it is not possible to download Passbook. Tablets, iPads or other mobile devices are not compatible.
Once compatibility is confirmed, proceed to web check-in using your mobile device. After the reservation information has been correctly entered, you will have the option of uploading the boarding pass to the Passbook.
Passengers between 8 and 11 years old travelling without a parent or guardian must fly as unaccompanied minors. Guardians must be at least 16 years old at the time of departure.
This option is also available, though not mandatory, for passengers between 12 and 17 years old.
Guardians must be at least 16 years old at the time of departure. A passenger must be at least 16 years of age to accompany a child under the age of 12.
To book travel for an unaccompanied minor, please phone the Porter Call Centre at 1-888-619-8622. Please note that a security fee of $100 CAD/USD, plus tax, each way is applied to the fare booked.
For full details on Unaccompanied Minor travel please refer here.
The insurance quotes are based on age, cost of trip, and trip duration.
RBC Insurance sends a separate confirmation email that contains the insurance policy, and confirmation of coverage.
Make changes or update your coverage directly with RBC at 1-866-812-3931.
If you require emergency medical assistance on your trip, please contact: Assured Assistance available 24 hours a day, 7 days a week. Call toll free from Canada and the USA at 1-800-387-2487, or for local or collect calls at 905-816-2561.
If you have purchased RBC Insurance and need to submit a claim, contact the Claims Centre.
Hours of operation:
Monday to Friday 8a.m. to 5p.m. ET
Toll Free 1-800-263-8944
Ontario (Local) 905-816-2572
Quebec & Atlantic (Local) 514-748-2244
If RBC Insurance refunds your claim, any credits given by Porter will be voided.
Purchased RBC insurance will display on your credit card statement as a separate charge from your Porter flight package.
VIPorter points are not redeemable towards RBC insurance.
Restrictions may vary depending on the pickup location and the applicable laws of that province/state. Further information is available at www.hertz.ca under the "Qualifications and Requirements" section or by contacting Hertz at 1-800-654-3131.
Hertz sends a separate email that contains the confirmation number. Porter will include the confirmation number and quoted price on the passenger itinerary.
To make any modifications to your car rental, please contact Hertz directly at 1 800 654 3131.
RBC travel insurance does not apply to car rentals. Car insurance can be purchased at the Hertz pickup counter.
Please contact Hertz directly at 1-800-654-3131 if your arrival time will change by a minimum of four hours.
Reservations for car rentals are paid directly to Hertz and not to Porter. As such, your car rental charges will not appear on your flight itinerary.
VIPorter points are not redeemable towards Hertz rentals.
No, VIPorter points are earned only on Porter-operated flights.
You can redeem only for a Porter-operated flight.
You can redeem only for a Porter flight, through www.flyporter.com or through the Porter Call Centre.
No, your points are non-transferable.
If you are aware of a potential missed connection before departure or you are at the airport, please contact a Porter/ partner airline airport staff to advise you on the next steps. You can refer to connecting flights section for more details.
Please contact the travel agency for all changes.
No, currently this option is not available, however Porter Escapes may offer some packages to partner airline destinations.
If you are booking on www.flyporter.com, through the Porter Call Centre or through a travel agency, there is no additional cost. The cost of the flight includes our partner airline fares.
While making a selection, refer to the details of the flight for the partner airline name and/or partner airline code with the words “operated by”.
Yes, information on change in aircraft and terminal is available on your confirmation itinerary and also during check-in.
No, if you have booked on www.flyporter.com, with the Porter Call Centre or through a travel agency, you receive only one email confirmation.
If a booked flight has both Porter and partner airline flights, you need to check the baggage at the beginning of your outbound and your return journey, unless otherwise specified. Fees apply for checked bags.
This depends on your destination region and airport.. Complete details are be available on the connecting flights page.
No, Porter bag fees are applied for the entire journey when booked on www.flyporter.com or the Porter Call Centre.
Seat selection on partner airline is not available; however we can collect seat preferences and pass them on to our partner airlines. There is, however, no guarantee that the preferences will be accommodated.
Yes, if in your Porter booking confirmation email there is a partner airline confirmation number, you can use that number to check in on partner airline website.
You will follow the same custom clearance procedure as in a normal international arrival. See more details in the custom clearance section.
Any specific change fee to be applied or waived is based on the region/destination and type of fare selected. Specific information is displayed and communicated during bookings and check-in, and is available on your itinerary.
No, unaccompanied minors cannot be booked with any connecting flights or partner airlines.
Special service request confirmations are available on your confirmation page, itinerary and on your web check-in confirmation.
If Porter and JetBlue are booked together on a single ticket that meets minimum connection time requirements, you will be able to check in via Porter’s website for Porter and JetBlue segments, or at the airport counter. However kiosk check-in is not available. You will have to print two boarding pass, one each for Porter and JetBlue. More details are available on the connecting flights and check-in page.
No. Unless specified, no additional check-in is required.
If your ticket was issued by Porter and originates with a Porter flight, you can prepay for your bags when booking online, at airport check-in or through the Porter Call Centre.
If your ticket was issued by JetBlue and originates with a JetBlue flight, please refer to your itinerary for instructions on baggage payments.
For all JetBlue interline reservations:
For more information about JetBlue's baggage policy, please visit our partner's website. (link to http://www.jetblue.com/travel/baggage/ )
For more information about Porter's baggage policy, please visit our baggage page. (link to https://www.flyporter.com/Travel/Baggage-Allowance-Checked?culture=en-CA)