You can securely reset your password online at any time through the Forgot Password? link. You will need to enter either your VIPorter number or the email address you registered on your account before you request your password to be reset.

An email with instructions will be sent to the email address registered on your VIPorter account.

Your new password must be between 8 and 13 characters, include at least one uppercase letter and one number.

The most common reason a member is unable to log into their account or to reset their password online is because their email address is registered on more than one account. In order to gain access, please contact us using this form to have the email address changed on one of the accounts.

VIPorter accounts or points cannot be combined. We recommend that you select the account you would like to continue using and then contact us using this form to request the additional account(s) to be merged with the one you selected and to have your points transferred over.

It’s easy. After you log into your account, select My Account from the VIPorter navigation bar at the top of the page and then click on Account Information. On this page, you will be able to update your personal and contact information, including travel documents and redress number, change your password or select your flight and seating preferences.

You can change the name on your VIPorter account if you’ve legally changed your name, or if you want to correct a spelling error in the name appearing on your account. To request this service free of charge, please contact our VIPorter team by filling out the VIPorter feedback form form including proof of any name change or correction.

Points are awarded after you complete travel on a scheduled flight operated by Porter when your VIPorter number has been added at the time of booking.

If you did not provide your VIPorter number at the time of booking, you can add it to your reservation directly on flyporter.com.

Retrieve your reservation through My Bookings and then go to Update Passenger Details in the Passenger Summary section to add your VIPorter number before you fly.

If you are already logged into your account, use the Can't find your booking here? link on My Bookings landing page to add your VIPorter number to your reservation.

Yes, you can earn points on the air package component of your Porter Escapes package (value assigned by Porter) along with any seat selection fees, checked baggage fees and other qualifying ancillary fees. For full details, please refer to VIPorter Terms and Conditions.

Porter Pass booklet purchases are not eligible for points, as points are awarded upon completion of travel.

You will, however, earn points for all flights that you pay for with a Porter Pass voucher (after travel is complete). Points will be awarded based on the lowest fare price for the flight you choose, in accordance to your membership level at the time of booking. For full details, see VIPorter Terms and Conditions

Yes, you will earn VIPorter points based on the actual value of the base fare. The number of points will vary, based on your membership tier.

Yes, VIPorter members are now able to earn VIPorter points when booking and flying with our partner airlines, as long as one of the flights in their itinerary is operated by Porter; or when flying on standalone Alaska Airlines flights.

To ensure that you earn points for your travels, remember to add your VIPorter number at the time of booking, whether you book on flyporter.com or on the partner airlines’ website.

When booking an itinerary involving a Porter flight on one of our partner airlines’ website, you will earn VIPorter points based on the number of miles flown, plus an additional bonus if you are an Avid Traveller.

If you booked with Alaska Airlines, VIPorter points earned will be based on the number of miles flown as well as the fare class of your booking and any qualifying bonus (see table below).

* Ineligible fares include, but are not limited to redemption and staff travel bookings.

As an Avid Traveller, you qualify for an extra bonus, added as a percentage of the number of miles flown. VIPorter Passport and Venture members earn an additional 20% VIPorter points while Ascent and First members earn an additional 40% VIPorter points.

Yes, you will earn points for your flight even if you used a flight credit to pay for it.

You cannot give your VIPorter points as a gift, however you may use your points to purchase a booking for friends or family as long as you make the booking on their behalf.

No, points are not available for purchase. They can only be earned through Qualifying Spend activities on Porter flights.

No, VIPorter members cannot receive points for another person’s travel.

No, VIPorter points are not transferrable from one VIPorter member account to another, and cannot be “gifted”.

Details of your points transactions are available on the Transaction History page accessible through your VIPorter account. Points are added to your VIPorter account after travel on a qualifying flight has been completed.

We automatically track qualifying flights when your VIPorter number appears in your booking. That’s why it’s important to include your VIPorter number when you’re booking your reservation, and to use your name exactly as it appears on your account.

You can submit a request to retroactively add missing points to your VIPorter account through the Missing Points link on your VIPorter Transaction page. Simply enter the confirmation number of your eligible past flight and we will post applicable points to your account.

In order to request missing points via the online tool, the name on your VIPorter account must be identical to the name on the reservation you are claiming points for. If the names do not match, you will need to submit your points request using this form.

You can request points retroactively up to twelve months from the date that the flight was completed, provided you were enrolled in VIPorter at the time the flight was completed.

If you are a newly enrolled member, you may request your VIPorter number to be retroactively applied to bookings made within the thirty (30) day period prior to enrollment in the program.

If you do not earn or redeem points at least once within 24 consecutive months your VIPorter points will expire.

The Ontario government legislation prevents companies from expiring points based only on the date they were earned. This means that points cannot expire simply because a certain amount of time has passed.

Porter is not using this practice. There is no fixed expiration date for VIPorter points. As long as you fly with us at least one time every 24 months, your points will never expire! That flight may be paid for with cash, points, or a combination of both.

You can remain active by completing one of the following every 24 months:

• Book and fly
• Redeem points.

Your points expiry information is available online, on the Dashboard page of your VIPorter account.

Yes, you will receive an email notification with a summary of the points which are due to expire in advance of your expiry date.

VIPorter Points may be redeemed toward the purchase of flights on Porter Airlines, subject to seat availability.

VIPorter Points may be used to pay for either (a) 100% of your base fare, or (b) a portion of your base fare, in which case the balance of the fare must be paid by credit card or other forms of payment as accepted by Porter Airlines.

VIPorter Points can be redeemed online through flyporter.com (remember to sign in to your VIPorter account before you start your booking) or through the Call Centre at 1-888-619-8622.

You can redeem only for a Porter flight, through flyporter.com or through the Porter Call Centre.

VIPorter points may only be applied toward base fare, and not toward any other taxes, fees or charges.

The number of VIPorter points required to pay for all or a portion of the base fare depends on the fare. So, when the base fares are lower, so are the number of points needed to cover the cost of your flight.

To see how many points you need to fly to your favourite Porter city, sign in to your VIPorter account, search for your destination and see the cost of your available flight in points or dollars and points.

If you redeem for a full points award flight, you will not earn points.

If you redeem for dollars and points award flight, you will earn points from the dollars portion.

VIPorter redemption bookings can be changed or cancelled either online at flyporter.com or through the Call Centre.

Changes and cancellations are subject to change/cancellation fees applicable to VIPorter bookings of PorterClassic Standard and Flexible or PorterReserve Navigate fare classes in the amounts set out in the General Conditions of Carriage and the payment of any difference in fare, if the fare changed to is higher than that originally booked.

VIPorter redemption bookings in PorterClassic Freedom or PorterReserve Ultimate class may be changed or cancelled with no fee. The difference in fare must be paid if the new fare is higher than that originally booked.

As soon as any applicable cancellation fees have been paid for in full, your points will be automatically credited back to your VIPorter account.

A PorterReserve certificate entitles you to a PorterReserve experience on your booked ticket, so you can fly with added comfort on your next trip! Once you reach $3,000 in qualifying spend, you will receive one certificate. For every additional $2,000 in qualifying spend during that same calendar year, you will earn one additional certificate. Learn more.

You’ll need to:

• Book a flight online with a PorterClassic Standard, Flexible or Freedom fare
• Have enough certificates per passenger, per direction on the booking
• While you cannot transfer the certificate to another passenger, you’re welcome to book on their behalf

You can view the number of certificates you have on My Dashboard. You will also be able to see when they’re expiring, as well as your progress towards earning your next certificate.

Each PorterReserve certificate is valid for one journey (one-way) travel per passenger. If you have multiple flights on your one-way journey, the one certificate is valid on all flights, if PorterReserve is available on all flights. If you would like to experience PorterReserve to your destination and back, you will need to have two PorterReserve certificates for every passenger on the booking.

Your certificate expires one year after it’s earned. Just make sure you book and fly using your certificate before the expiry date. If you have several certificates, the order of redemption is oldest to newest.

If you have purchased a refundable PorterClassic Freedom fare, you will be assigned a PorterReserve Ultimate fare.

If you have purchased a non-refundable PorterClassic Standard or Flexible fare, you will be assigned a PorterReserve Navigate fare.

PorterReserve certificates cannot be applied to flights booked in Basic fare.

We will refund bags, seats and bundle fees to your original method of payment if you choose to assign a PorterReserve certificate to your booking. If you use a third-party payment provider such as Paypal, your refund can take up to two days.

If you need to change your flight, you will have to cancel your booking and rebook. When you cancel your flight, your PorterReserve certificate will be returned to your account. You can then assign the certificate to your new flight.

Yes. If you cancel your booking, your PorterReserve certificate will be returned to your account.

No. PorterReserve certificates can only be assigned to flights that do not have a points redemption component.

No. PorterReserve certificates can only be assigned to flights that are booked online by the certificate holder.

PorterReserve certificates apply only to flights operated by Porter and not partner airlines.

HeadStart applies to any VIPorter Avid Traveller membership level. Once you’ve achieved one of these levels, any incremental qualifying spend remaining in your account at the end of the year will automatically be credited to your qualifying spend the following year, giving you a “ Head Start”! This “Head Start” amount will be used to achieve your membership goals and earn Porter Reserve certificates in the following year. The maximum amount of qualifying spend carried over from year to year is $3,000.

Earning your first certificate the following year will be faster and easier. Porter is the only Canadian airline that allows you to keep what you’ve earned.

Upon completion of travel, you will receive one dollar of credit towards Avid Traveller membership for every eligible dollar spent (“Qualifying Spend”).

As your Qualifying Spend passes Porter’s pre-defined goals, you advance to the next membership level accordingly. Avid Traveller membership levels begin at $2,000 in Qualifying Spend within a calendar year. As you progress through the membership levels, you earn redeemable points at an increased rate and enjoy other membership benefits as an Avid Traveller.

The highest membership level you reach at the end of the current year, on or before December 31 is valid until December 31 of the following year.

When your Qualifying Spend reaches an Avid Traveller level in mid-year, you enjoy that level's benefits immediately.

You can advance through the levels during the current year. You are only moved to a lower level at the end of the current year if you fail to meet the spend goal for your current level by December 31.

Yes, an email notification will be sent to the email address registered on your account.

Yes, an email notification will be sent to the email address registered to the account confirming that you have requalified for your existing tier. You are also still able to continue flying to upgrade to higher tiers.

If you have qualified for Avid Traveller level or if you have moved up a membership level, you will receive an email notification within 48 hours after your status has been upgraded.

Check your account Dashboard to quickly and easily keep tabs on your progress.

On a quarterly basis, you will receive your VIPorter account electronic statement that will contain your Qualifying Spend, how much is required to requalify for your current membership level or move to the next level.

As a VIPorter Member, you earn points towards flights with every dollar you spend on fares and optional fees. Your points don’t expire, as long as you fly once every 24 months. For more details, visit the About VIPorter page.

As a VIPorter Passport member, you enjoy all the same perks as a VIPorter Member. However, your perks also include dedicated check-in, security and boarding, and dedicated Call Centre service. You will also get priority on airport standby and flight re-accommodation, in case of a delay. For more details, visit the About VIPorter page.

As a VIPorter Venture member, you get all the same perks as a VIPorter Passport member. However, your benefits also include complimentary PorterClassic seat selection and one checked bag. You will have the opportunity to earn PorterReserve certificates based on your qualifying spend. If available, you will receive a complimentary upgrade to a PorterReserve seat when checking in at the gate. For more details, visit the About VIPorter page.

As a VIPorter Ascent member, you get all the same perks as a VIPorter Venture member. In addition, you get a complimentary PorterClassic Stretch seat (when available), 2 checked bags and complimentary same-day changes on the day of departure. If available, you will receive a complimentary upgrade to a PorterReserve seat when checking in at the gate. For more details, visit the About VIPorter page.

As a VIPorter First member, you get all the same perks as a VIPorter Ascent member. In addition, you get guaranteed seats on the flights you book with a PorterClassic Freedom fare or PorterReserve Ultimate fare, and guaranteed next-flight re-accommodation for flight delays and cancellations. For more details, visit the About VIPorter page.

Passengers flying together get the experience of the Avid Traveller with the most benefits (except group bookings of 10 or more).