Optional Services and Fees

• All tickets are fully refundable within 24 hours of booking.
• Refunds will be provided in the original form of payment.
• For bookings that are not eligible for an online refund, such as bookings paid in full or in part using a gift certificate, debit or an expired credit card please contact our Call Centre to request a refund. 
• For travel agency bookings, please contact them directly for assistance.

• Freedom fare bookings are fully refundable for all cancellations completed up to 1 hour prior to departure time.
• For Standard and Flexible fares, a flight credit will be issued minus the cancellation fee (if any).
• Travel credits may be applied to base fare, airline surcharges and government taxes and fees.
• Travel credits can be used multiple times until the balance is used up.
• All travel using applied credits must be completed within 12 months of original booking.
• Travel credits may be transferred to another traveller, while maintaining the original expiration date.
• Basic fare bookings are not eligible for changes or cancellations.
• No-shows are not permitted, and result in the forfeit of the full amount of the fare at departure time.
• Please note that no-shows at the original point of departure will also result in the cancellation of the remainder of the passenger’s through or connecting flights.

• No changes and cancellations are permitted for flights booked on a Basic fare.
• Changes and cancellations for all other fares are permitted up to 1 hour prior to departure time.
• Fees are charged per direction, per passenger, plus fare difference and applicable taxes, subject to availability.
• Please note that no-shows at the original point of departure will also result in the cancellation of the remainder of the passenger’s through or connecting flights

• No changes and cancellations are permitted for flights booked on a Basic fare.
• Fees are charged per direction, per passenger, plus fare difference and applicable taxes, subject to availability.
• Please note that no-shows at the original point of departure will also result in the cancellation of the remainder of the passenger’s through or connecting flights

• No changes are permitted for flights booked on a Basic fare.
• Changes for all other fares are permitted up to 1 hour prior to departure time.
• Fees are charged per direction, per passenger, plus fare difference and applicable taxes, subject to availability.
• Please note that no-shows at the original point of departure will also result in the cancellation of the remainder of the passenger’s through or connecting flights.

• No cancellations are permitted for flights booked on a Basic fare. The full amount of the fare is forfeited.
• Cancellations for all other fares are permitted up to 1 hour prior to departure time.
• Fees are charged per direction, per passenger, plus applicable taxes.
• Please note that no-shows at the original point of departure will also result in the cancellation of the remainder of the passenger’s through or connecting flights.

• Changes or cancellations are permitted up to 1 hour prior to departure time.
• Fees are charged per direction, per passenger, plus fare difference (in VIPorter points, or dollar and points depending on initial method of payment) and applicable taxes, subject to availability.
• Fees are charged per direction, per passenger, plus fare difference (in VIPorter points, or dollar and points depending on initial method of payment) and applicable taxes, subject to availability.

• Same day change fees are charged per passenger, per direction plus applicable taxes.
• Same day changes are permitted up to 1 hour prior to departure time, subject to limited seat availability on the day of departure.
• Travel must be for the same origin and destination, requested on the same day of travel.
• New flight must depart on the same day as the original flight.
• Same-day changes are not available if you have already checked your bags.
• Same-day changes cannot be made when a partner airline flight is part of your itinerary
• No changes are permitted for flights booked in a Basic fare.

• Same-day changes are permitted at no additional cost when travelling on Freedom fares, subject to seat availability on the day of departure.
• Same day change fees apply to all other PorterClassic fares (per passenger, per direction, plus applicable taxes). No changes are permitted for flights booked in a Basic fare.
• Same day changes are permitted up to 1 hour prior to departure time, subject to limited seat availability on the day of departure.
• Travel must be for the same origin and destination, requested on the same day of travel. An exception applies to same day changes made at the airport when traveling between Toronto (YYZ or YTZ) and Montreal or Ottawa. In that case, you may choose to depart from or arrive at either Toronto-City (YTZ) or Toronto-Pearson (YYZ), subject to seat availability.
• New flight must depart on the same day as the original flight.
• Same-day changes are not available if you have already checked your bags.
• Same-day changes cannot be made when a partner airline flight is part of your itinerary.

• Same-day changes on the day of departure for direct flights between Toronto and New York-Newark are permitted at no additional cost, subject to seat availability, for all fares types except Basic.
• No changes are permitted for flights booked in a Basic fare.
• Same day changes are permitted up to 1 hour prior to departure time through My Bookings or at the airport, subject to limited seat availability on the day of departure.
• Travel must be for the same origin and destination, requested on the same day of travel.
• New flight must depart on the same day as the original flight.
• Same-day changes are not available if you have already checked your bags.
• Same-day changes cannot be made when a partner airline flight is part of your itinerary.

• Same-day changes on the day of departure for direct flights between Toronto (YTZ or YYZ) and Montreal and Ottawa are permitted at the airport at no additional cost, subject to seat availability, for all fares types except Basic.
• No changes are permitted for flights booked in a Basic fare.
• Same day changes are permitted up to 1 hour prior to departure time, subject to limited seat availability on the day of departure.
• Travel must be for the same origin and destination, requested on the same day of travel, with the exception of Toronto when travelling between Toronto (YYZ or YTZ) and Montreal or Ottawa. In those cases, you may choose to depart from or arrive at either Toronto-City (YTZ) or Toronto-Pearson (YYZ), subject to seat availability.
• New flight must depart on the same day as the original flight.
• Same-day changes are not available if you have already checked your bags.
• Same-day changes cannot be made when a partner airline flight is part of your itinerary.

The Refund Option entitles customers to receive a full refund for their booking upon cancellation. The refund is issued in the original form of payment and includes the fare, add-ons and all taxes and surcharges, subject to below terms and conditions.

Terms and conditions:

• The Refund Option is available for purchase through flyporter.com or the Porter Call Centre.
• It can be added to your flight reservation for a fee at the time of booking or within 24 hours of flight purchase through My Bookings or through the Porter Call Centre. The option is not available for purchase for bookings made less than 48 hours prior to departure.
• It is available for confirmed Porter reservations, booked in Basic, Standard or Flexible fare.
• It is not available for purchase for Porter Escapes packages, Porter Pass purchases or for interline bookings where one or more flights are operated by a partner airline.
• The Refund Option fee applies to the entire booking and is charged per passenger. It must be purchased for all passengers on the reservation at the same time.
• To be eligible for a refund, the booking must be cancelled by the customer a minimum of 24 hours before scheduled departure time of the first leg of the departing journey.
• Refund amount will include the air fare, airline surcharges and government taxes and fees and any ancillary purchased,but will exclude fees associated with the Refund Option. Refund Option fees are non-refundable outside of the 24 hour window after purchase.
• Refunds will be provided in the original form of payment.
  • Credit card refund will be issued for bookings paid using a credit card.
  • Flight credit will be issued for bookings purchased with a flight credit.
  • Porter Passes or Porter electronic vouchers used as payment on the initial booking will be reinstated with their original date of expiration upon flight cancellation. Porter voucher or Porter Pass terms and conditions will apply.
  • When cancelling a VIPorter redemption booking, your points will automatically be re-deposited into your account.
• For online cancellations, the refund will be processed automatically with the following exceptions:
  • Bookings paid for using multiple forms of payment.
  • Bookings where credit card used for purchase has since expired.
  • Bookings paid for with PayPal.
  • Partial cancellations where only one part of the booking is being cancelled.
• To request a refund for a booking not eligible for an online refund, please complete the online Refund Request Form or contact the Porter Call Centre at 1-888-619-8622.
• Refunds may take up to 14 business days to be processed and reflect in your account.
• To cancel a booking made via one of our travel agency partners and request a refund, please contact them directly.

The Flight Change Option allows customers to change or cancel their itinerary without paying any change or cancellation fees, regardless of the fare class purchased. Customers are still responsible for any difference in cost between the original itinerary and the new itinerary. While an unlimited number of changes are permitted, the booking continues to be non-refundable (vouchers redeemable for future travel will be provided for cancelled itineraries).

Terms and conditions:

• The Flight Change Option is available for purchase during initial booking at flyporter.com or can be added to existing bookings through My Bookings or through the Porter Call Centre within 24 hours of flight purchase.
• The Flight Change Option is available for confirmed Porter bookings, booked in Basic, Standard or Flexible fare. The option is not available for purchase for bookings made within 48 hours of departure of the first leg of the journey.
• The Flight Change Option is not offered or available for (i) flights purchased as part of Porter Escapes packages, (ii) Porter Pass purchases or (iii) interline bookings where one or more flights are operated by a partner airline.
• The Flight Change Option must be purchased for all passengers on the reservation at the same time. The fee is charged per passenger, per direction and is not refundable.
• To be eligible for the Flight Change Option, the booking must be modified by the customer at flyporter.com a minimum of 24 hours before the scheduled departure time of the first leg of the departing journey.
• To change or cancel a booking made via one of our travel agency partners, please contact them directly.
• Upon cancellation of any booking on which the Flight Change Option has been purchased, a flight credit voucher will be provided in the amount of the air fare and any associated charges applicable to the passenger and the direction of travel, minus the cost of the Flight Change Option. The credit will be redeemable for future travel on Porter within one year from the date of original booking.

The Flight Change Plus Refund Option allows you to change or cancel your itinerary without paying any change fees and, in the case of cancellation, to receive a full refund for your booking. When changing your itinerary, you are still responsible for any difference in cost between the original itinerary and the new itinerary. The following terms and conditions apply:

Terms and conditions:

• The Flight Change Plus Refund Option is available for purchase during initial booking at flyporter.com or can be added to existing bookings through My Bookings or through the Porter Call Centre within 24 hours of flight purchase.
• The Flight Change Plus Refund Option is available for confirmed Porter bookings, booked in Basic, Standard or Flexible fare. The option is not available for purchase for bookings made within 48 hours of departure of the first leg of the journey.
• The Flight Change Plus Refund Option is not offered or available for (i) Porter flights purchased as part of Porter Escapes packages, (ii) Porter Pass purchases or (iii) interline bookings where one or more flights are operated by a partner airline.
• The Flight Change Plus Refund Option fee is charged per passenger, per booking and must be purchased for all passengers on the reservation at the same time.
• To be eligible for the Flight Change Plus Refund Option, the booking must be modified by the customer at flyporter.com, a minimum of 24 hours before scheduled departure time of the first leg of the departing journey.
• To change or cancel a booking made via one of our travel agency partners, please contact them directly.
• Upon cancellation, the air fare and any associated charges applicable to the passenger and the direction of travel for which the Flight Change + Refund Option has been purchased will be refunded.
• Refund amount will include the air fare, airline surcharges and government taxes and fees and any ancillaries purchased, but will exclude fees (including taxes) paid for the Flight Change + Refund Option. The Option purchase fees are non-refundable outside of the 24 hour window after purchase.
• Refunds will be provided in the original form of payment. Where multiple forms of payment are used (e.g. credit card + VIPorter points), the refund will be applied to each payment method in the amount paid by that method.
  • Credit card refund will be issued for bookings paid using a credit card.
  • Flight credit will be issued for bookings purchased with a flight credit.
  • Porter Passes or Porter electronic vouchers used as payment on the initial booking will be reinstated with their original date of expiration upon flight cancellation. Porter voucher or Porter Pass terms and conditions will apply.
  • When cancelling a VIPorter redemption booking, your points will automatically be re-deposited into your account.
• For online cancellations, the refund will be processed automatically with the following exceptions:
  • Bookings paid for using multiple forms of payment.
  • Bookings where credit card used for purchase has since expired.
  • Bookings paid for with PayPal.
  • Partial cancellations where only one part of the booking is being cancelled.
• To request a refund for a booking not eligible for an online refund, please complete the online Refund Request Form or contact the Porter Call Centre at 1-888-619-8622.
• Refunds may take up to 14 business days to be processed and reflect in your account.
• To cancel a booking made via one of our travel agency partners and request a refund, please contact them directly.

• PorterClassic seat selection (Rows 8+) is included with Flexible and Freedom fares. Additional fees apply for seat selection in rows 3-7 on the Dash 8-400 aircraft with Flexible fares.
• Seat selection fees are charged per direction, per passenger, plus applicable taxes and subject to availability.
• If you do not reserve a seat, one will be assigned to you before departure (Rows 8+).
• Seat selection fees are non-refundable.

Visit our Seating options page for more information.

• PorterClassic Stretch seat selection is included with a Freedom fare.
• Seat selection fees are charged per direction, per passenger, plus applicable taxes and subject to availability.
• PorterClassic Stretch seats are located in rows 5, 6, 7, 13 and 14 on the E195-E2 aircraft.

Visit our Seating options page for more information.

• The cost for transporting your pet in the cabin is $50 plus applicable taxes ($50 - $57.50 CAD/USD) per pet, per direction.
• A small pet may travel with you in the aircraft cabin. Pet travel is restricted to house cats and small dogs that can comfortably manoeuvre inside an approved carrier during flight. For operational and comfort reasons, Porter limits the number of pet carriers allowed in the cabin to two at any one time.
• A maximum of one carrier per passenger is allowed, and only one pet is permitted in a carrier.
• No pets are permitted in the baggage compartment of any Porter flight.
• To avoid disappointment, you should reserve space for your pet at the time of booking or contact the Porter Call Centre at 1-888-619-8622 as early as possible.
• Please note, a minimum of 24 hours’ notice is required.

For more information, please visit Travelling with a pet.

• A service fee of $100 plus applicable taxes ($100 - $115 CAD/USD) applies per child, per direction, regardless of fare type.
• Unaccompanied minor service is mandatory for children between the ages of 8 and 12 (less a day), if travelling alone.
• Unaccompanied minor service is not offered for children under the age of 8. Children under the age of 8 must be accompanied by an adult 16 years of age or older.
• Travel must be on Porter direct flights only.
• To book travel for an unaccompanied minor, please contact the Porter Call Centre at 1-888-619-8622.

For more information, please visit our Children Travelling Alone section.