Need help with baggage? Get advice, links and contact details for missing and damaged bags

Find information about disability assistance services or provide feedback if we have not met your needs.

Get assistance with your account, missing points or tier status. Our VIPorter Service Team is here to help!

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Request proof of travel or a letter for your insurance company.

Check if you are eligible to receive compensation or reimbursement of expenses in case of a flight delay. Or submit a refund request.