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Porter Airlines (Canada) Limited and Porter Airlines Inc. (“Porter” or “we” or “us”) are committed to protecting the privacy of our customers (“You”). This Privacy Policy (“Policy”) describes Porter’s personal information privacy policies and practices with respect to the collection, use and disclosure of Your personal information. Our obligations and Your rights are subject to applicable legislation, including the terms of the Personal Information Protection and Electronics Documents Act and Canada’s Anti-Spam Legislation (CASL).
Personal information is any information about an identifiable individual, such as Your name, email address, mailing addresses, financial information, travel document details, citizenship, gender, date of birth, information collected electronically through Porter’s website: www.flyporter.com (“Website”) or through Porter’s mobile device application (“Mobile App”) and any other information provided to or collected by Porter that identifies who You are. Personal information about You may be collected by Porter directly or provided to Porter by third parties, such as travel agents or a credit card company.
Porter limits the collection and use of Your information to the minimum we require to deliver requested information, products or services to You. We collect information on your travel to complete the transaction and deliver the service, ensure we can contact you, to fulfill customer service requests, to verify your identity for security and legal purposes, and to provide You with offers and information. We collect information to reasonably fulfill our business purposes (See “Release and Use of Personal Information”). We will keep Your information only for as long as it is reasonably needed to fulfill the purposes for which it was collected. We may also collect personal information about You from our service providers and other third parties (as described below).
If You would like to make a reservation or purchase (directly with Porter by telephone, online through the Website, through the Mobile App or through a travel agency or other third party), sign up to a mailing list or program, are a VIPorter member, enter a contest, apply for a job, or request some other information or service that may be offered by Porter from time to time, You will be required to provide certain personal information as is described in this Policy. Requested information may include Your name, address, telephone number, gender, email address, credit card number and expiry date. Requested information is required in order to identify You, in order to contact You, if necessary, and to complete Your purchase or request.
If You request a special service, we need to collect additional personal information in order to facilitate Your request:
In order to access airport facilities and permit You to board an aircraft You will be required to provide personal identification documents, (including as may be required by applicable law and airline and airport security requirements) including specified picture identification. Such information is collected for security, legal and identification purposes and is generally returned to You immediately and not retained by Porter.
Porter is pleased to offer free travel to infants under two (2) years of age (without a dedicated seat). In order to confirm the eligibility of Your infant and ensure that Your infant’s ticket is correctly processed we need to record Your infant’s date of birth at the time of booking. At the airport, for verification, You will be required to present identification verifying Your infant’s date of birth. If Your travel includes a transfer to another airline Your infant’s date of birth may also be transferred to that other airline.
Porter is pleased to offer certain special travel services to individuals requiring special assistance. Should You require special assistance, in order to facilitate Your requirements as well as to assure the safety of our passengers and crew, Porter will need to collect and record additional information when You make Your flight arrangements (including information relating to requested special assistance such as whether a wheelchair or oxygen is required or otherwise concerning Your medical condition, and emergency contact information). Such information will be forwarded to the applicable airport staff, flight crew, interline, codeshare or connecting airlines and, where Porter has outsourced certain operational functions (such as ground handling) to another airline or service provider, to such other airline or service provider.
If unaccompanied minors are traveling with Porter (in accordance with Porter’s then current unaccompanied minor policy), Porter will require and collect personal information concerning the minor child and their flight itinerary. Porter will also require the name, address and a contact telephone number of: (a) the person(s) meeting the minor child at the destination or point of transfer; (b) the parent or guardian authorizing the travel; and (c) person(s) who should be contacted in the case of an emergency. Such information will be used to facilitate the unaccompanied minors’ travel with Porter and any connecting airlines, and may be shared with the person(s) designated to meet the minor child and/or the emergency contact, as may be necessary.
Porter is committed to complying with CASL and other privacy laws governing the protection of Your personal information, including your email address. By booking travel through the Website or the Mobile App, You are deemed to provide your consent to receive special offers, promotions and other commercial electronic messages from Porter (“Promotional Messages”). You may also subscribe to such Promotional Messages from Porter by expressly indicating your desire to receive such information (e.g. by actively clicking a ‘checkbox’ on the Website and/or the Mobile App to receive Promotional Messages). If You have consented in one of the manners described above, Porter will provide You from time to time with information, promotions and offers Porter believes will be of interest to You. You may unsubscribe from such communications at any time by using the “unsubscribe” mechanism included at the bottom of each message. Porter will process unsubscribe requests promptly, and in any event within ten (10) business days of our receipt of the request. Because Porter is committed to respecting Your withdrawal of consent, any booking of travel following the processing of Your unsubscribe request will not result in a renewal of your implied consent to receive Promotional Messages.
When You browse our website, we collect information including your internet protocol address, device type and browsing activity (See “Use of Cookies and Beacons”).
In addition to the foregoing, Porter may use Your email address and/or mobile telephone number provided at the time of booking travel to send You non-commercial messages, such as itineraries, delay notifications and other operational messages, and customer satisfaction surveys.
Porter may from time to time post employment opportunities on the Website or otherwise advertise such opportunities. If You would like to apply for such employment opportunities, Porter will ask for and collect Your name, address, email address, telephone number, employment history, education and other information that is relevant and related to Your application and the employment opportunity. Porter will use the information submitted to assess Your application and contact You. Porter may contact applicable third parties to verify any information submitted by You.
If another person, including a family member, friend, or work colleague, seeks to book travel on your behalf, that person will be asked to provide us with the same personal information that we would normally collect from You directly to complete your booking. We consider that person to have your consent and authorization to provide us with Your personal information for relevant purposes described in this policy – unless and until we are advised otherwise.
Also, if the person who booked your travel or who otherwise has your full name and booking reference contacts us and seeks information on your booking or wishes to make changes to it, we will disclose your booking information – including whether You boarded a flight – and allow that person to make changes, as we will conclude that You have given them your consent for this. If You do not want an individual to be able to obtain information on or make changes to your booking, You should not share your booking reference with them.
When You book through a travel agent, we consider that agent to have your consent to disclose to us the same information You would provide yourself. Collection, use and disclosure of Your personal information by the agent is subject to the privacy policy of the agent.
Porter may collect aggregated, anonymous information (such as demographic and profile data, usage and selection data and similar information and data) in connection with Your use of the Website and the purchase of Porter services and in connection with business and research purposes, Porter can share that information with other third parties such as Porter’s service providers, agents and advertisers, however, any such aggregated information will not contain personally identifiable information.
We keep Your personal information for as long as it is needed to fulfill the purposes for which it was collected, or for a longer period if permitted or required by law. When no longer needed, personal information is destroyed, anonymized, or disposed of using secure methods.
Note that if Your personal information is collected by a third party, such as a hotel or car rental company, it will be kept in accordance with the privacy policies and records retention requirements of that third party.
When You provide Porter with Your personal information to purchase travel or to request information or other services, You are providing Porter your implied consent to collect and use Your information to fulfill the requested service or information.
If travel reservations are made through or by third parties, such as employers, travel agents or others, Porter considers them to be authorized by You to disclose personal information about You to Porter. Such collection, use and disclosure by such other persons may also be subject to the privacy policies of such other persons. Porter may be further contacted or contact such other persons to the extent necessary to process and confirm booking changes and otherwise facilitate Your travel arrangements and the provision of other information and services.
Alternatively, You may from time to time, provide Porter with Your express consent to use certain information that is collected at the relevant time for the purposes that are specified at that time (e.g. to participate in surveys or promotional opportunities).
If You provide us with your consent, You can withdraw your consent at any time. Once we receive notification that You have withdrawn your consent, we will no longer retain or process Your personal information (subject to reasonable notice, any legal requirements, and similar exceptions). Note that if You choose to withdraw your consent, we may no longer be able to provide a product or service to You. If You wish to withdraw from other collections, uses or disclosures of Your personal information by Porter, please contact us (See “Contacting Porter”).
Other than information required to complete a booking (including to address any customer service inquiries or issues relating to such booking), Porter does not knowingly collect personal identifiable information from children under the age of 14. If a child under 14 has provided us with personal information without parental, guardian or tutor consent, then the parent, guardian, or tutor may contact us by emailing us at [email protected].
In order to protect the security and confidentiality of any personally identifiable information supplied by Porter or retained by Porter (such as booking references related to Your travel with Porter or Website passwords) You are responsible to ensure all such information is kept confidential by You.
Except as is described in this Policy, Porter will not use and will not disclose or provide Your personal information to any person. Below is the personal information we may collect (this list includes only some examples and is not exhaustive):
In some situations, Porter may use or share facilities, or engage the services of other agencies or airlines to best serve You. For example, particular airport staff may be provided with passenger lists and destinations to ensure proper routing of luggage. Flight crew is provided with passenger data to facilitate travel. Porter will only release information necessary for performing the required service or provision of requested information.
Porter's third party service providers may have access to personal information You submit to Porter in order to perform operational or other support services on behalf of Porter (e.g. back office computer services, travel agencies, car rental companies or hotels You have booked through us).
To address customer service matters, such as travel reservations, complaints, or questions You may have about your booking including discussions with our customer service representatives for quality assurance purposes.
To confirm identification and timing for our unaccompanied minor program.
To review medical information relating to special service requests, and to accommodate your special service requests.
To monitor and maintain the quality of our operations, such as monitoring or recording telephone discussions with our representatives for quality assurance purposes.
To law enforcement agencies or other third parties to the extent required by law or where Porter reasonably believes it is necessary to do so to comply with the law.
In some situations to law enforcement, immigration border control, customs agencies, public health agencies, and other government authorities as may be required by law. In these circumstances, it is not possible for You to opt-out. Information that may be collected or shared may be more extensive than the information used to book or confirm Your travel. For example, to border control agencies to access passenger data when You fly over a country and accordingly, any personal information may be disclosed to customs and immigration authorities of any country in your itinerary.
If You are subscribed to Porter’s marketing, Your information is used for the marketing of relevant travel opportunities, benefits, products and services that are most likely to be of interest to You.
We may contact You to ask about your experience in the form of a survey.
If You are a VIPorter Member, we may collect, use and disclose Your personal information in accordance with this policy and with the VIPorter Terms and Conditions: https://www.flyporter.com/en-ca/viporter/terms-and-conditions.
To maximize the value of your VIPorter membership, we may collaborate with third party reward programs and other third party partners to enable us to better tailor our offers to you and to provide You with more opportunities to earn points, receive rewards and offers, or otherwise provide a member-related benefit or privilege. Part of this collaboration involves sharing VIPorter account information (which may include e.g. contact information, your program status, and how long You have been a member) with third party partners to deliver, promote and develop our VIPorter member program and to provide services to participants in that program, which may also be available to other reward program members.
Porter reserves the right to transfer any information submitted by You and retained by Porter to Porter affiliates to the extent necessary to perform requested services and provide requested information and to any third party purchasers of, or successors to, Porter's business. We may transfer Your personal information to service providers who support us with various functions including reservations and ground handling, information security, data storage, research, customer relations, payment processing, data analysis, email delivery, IT, customer service, and marketing.
In some situations, Porter may use or share facilities, or engage the services of other agencies or airlines to best serve You. For example, particular airport staff may be provided with passenger lists and destinations to ensure proper routing of luggage. Flight crew is provided with passenger data to facilitate travel. Porter will only release information necessary for performing the required service or provision of requested information.
Porter's third party service providers may have access to personal information You submit to Porter in order to perform operational or other support services on behalf of Porter (e.g. back office computer services, travel agencies, car rental companies or hotels You have booked through us).
To address customer service matters, such as travel reservations, complaints, or questions You may have about your booking including discussions with our customer service representatives for quality assurance purposes.
To confirm identification and timing for our unaccompanied minor program.
To review medical information relating to special service requests, and to accommodate your special service requests.
To monitor and maintain the quality of our operations, such as monitoring or recording telephone discussions with our representatives for quality assurance purposes.
To law enforcement agencies or other third parties to the extent required by law or where Porter reasonably believes it is necessary to do so to comply with the law.
In some situations to law enforcement, immigration border control, customs agencies, public health agencies, and other government authorities as may be required by law. In these circumstances, it is not possible for You to opt-out. Information that may be collected or shared may be more extensive than the information used to book or confirm Your travel. For example, to border control agencies to access passenger data when You fly over a country and accordingly, any personal information may be disclosed to customs and immigration authorities of any country in your itinerary.
If You are subscribed to Porter’s marketing, Your information is used for the marketing of relevant travel opportunities, benefits, products and services that are most likely to be of interest to You.
We may contact You to ask about your experience in the form of a survey.
If You are a VIPorter Member, we may collect, use and disclose Your personal information in accordance with this policy and with the VIPorter Terms and Conditions: https://www.flyporter.com/en-ca/viporter/terms-and-conditions.
To maximize the value of your VIPorter membership, we may collaborate with third party reward programs and other third party partners to enable us to better tailor our offers to you and to provide You with more opportunities to earn points, receive rewards and offers, or otherwise provide a member-related benefit or privilege. Part of this collaboration involves sharing VIPorter account information (which may include e.g. contact information, your program status, and how long You have been a member) with third party partners to deliver, promote and develop our VIPorter member program and to provide services to participants in that program, which may also be available to other reward program members.
Porter reserves the right to transfer any information submitted by You and retained by Porter to Porter affiliates to the extent necessary to perform requested services and provide requested information and to any third party purchasers of, or successors to, Porter's business. We may transfer Your personal information to service providers who support us with various functions including reservations and ground handling, information security, data storage, research, customer relations, payment processing, data analysis, email delivery, IT, customer service, and marketing.
Your personal information can be transferred outside of the jurisdiction in which it was provided or collected. Our service providers may also access, use, or store Your personal information outside of the jurisdiction in which it was provided or collected by You. The laws of the jurisdiction will then apply to that information, including laws that may permit or require disclosing that information to government, courts and law enforcement.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Porter will use reasonable efforts to protect Your information that You provide to Porter once it has been received by Porter. Porter uses SSL (Secure Socket Layer) technology, an encryption technology used to encrypt information sent over the Internet. Unfortunately, no data transmission over the Internet or system can be guaranteed to be 100% secure. As a result, while Porter strives to protect Your personal information, Porter cannot ensure or warrant the security of any information You transmit to Porter, and You do so at Your own risk.
This Policy applies only to information collected by Porter or supplied by You to Porter. Although the Website and Mobile App may provide You with links to other websites or applications, this Policy does not apply to those websites or apps or to the other collection, use or disclosure of personal information by other persons.
Porter uses various technologies to passively collect information from You while You are visiting the Website (that is You do not actively provide this information to Porter). Such technologies allow the Website to collect a range of non-personally identifiable information about Your visit to and use of the Website. Porter typically uses such passively collected information for a variety of purposes, such as to administer the Website, customize the Website to your preferences, and compile aggregated statistics for marketing and research purposes. Porter reserves the unrestricted right to use this passively collected, non-personally identifiable information for any reason, including, but not limited to, selling, leasing, permitting access to, or otherwise transferring it to our affiliates, business partners, advertisers and other third parties.
Porter uses “cookies”. A cookie is a small data file that websites often store on Your computer's hard drive when You visit their website. The Website uses both “session cookies” and “permanent or persistent cookies”.
When You connect to the Website a session cookie is placed on Your computer and is removed when You log off the Website. These cookies help us track Your use of the Website each time You visit (e.g. traffic patterns concerning the sections of the Website that You visit and use) and help Porter to understand how we can improve Your Website experience. The information is collected on an anonymous and aggregate basis (i.e. it does not provide Porter any of Your personal information).
When You visit the Website, a persistent cookie will also be placed on Your hard drive and will remain there unless You remove them through Your browser’s Internet security settings. Permanent cookies are used to store user preferences, such as storing passwords and preferred language settings, and thus eliminate Your having to make the same entries on each visit and allows us to recognize You when You return to the Website and customizes Your user experience.
You can refuse cookies by turning them off in Your browser. If You turn off cookies, however, it will prevent You from using certain features of the Website. If You are worried about the information Porter places in the cookie, You may delete permanent cookie file(s) at the end of each browser session. Your browser's help file will have instructions on how to do that.
Similarly, Porter uses conversion beacons that allows Porter to keep track of email flow between You and Porter. Conversion Beacons are short pieces of HTML computer code inserted in the source code of some website pages. These pieces of code may be inserted in an email message to You, and will result in a small type of cookie that will be stored in Your browser. It is then used to connect You as an email recipient with your later activity on Porter’s website.
We use electronic profiling which uses Your personal information to provide You with customized experiences, offers and information. In most instances where we make a decision about You based solely on our profiling activities and You do not agree with the decision we have made, You have the right to request that we perform a manual reassessment of our decision using the same information. Apart from as set out above, we do not use profiling or automated decision making (where an electronic system uses personal information to decide about You without human intervention).
A breach of security safeguards can result in the risk of identity theft, for example. In these cases, we act promptly to mitigate the risks and to inform You where there is a real risk of significant harm, or as otherwise required by law.
If You wish to be taken off of Porter’s email list, You may opt by following the steps included in every email we send, or by going to our Unsubscribe page and entering your email address.
If You withdraw your consent to receive these electronic marketing communications, You will continue to receive administrative information and operational updates (e.g. notices of flight delays or cancellations).
You have the right to access and correct Your personal information. You can make a formal access or correction request by contacting our Privacy Officer in writing (See “Contacting Porter”). Our response will be subject to verifying your identity. We will respond to your access or correction request within a reasonable timeframe (but no later than 30 days from your request) pursuant to applicable laws.
If You demonstrate to us that Your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended information to third parties having access to Your personal information.
It is your responsibility to provide and maintain accurate and complete information.
When You make a request to exercise your rights in relation to Your personal information or You make a complaint (See “Contacting Porter”), we ask that You provide us with sufficient information so that we can properly address your request. Our response will be subject to verifying your identity. We will respond to your request within 30 days of receipt unless otherwise allowed or required by law. We reserve the right to refuse to provide personal information where we are not legally required to do so.
If You have any questions, concerns or complaints about how we handle Your personal information, about this Policy or Porter’s collection, use and disclosure of Your personal information, or to update Your information or to withdraw any consents that You have provided in the past (subject to reasonable notice, any legal requirements and similar exceptions) You may contact Porter’s Privacy Officer at any time as follows:
Email: [email protected]
Mail:
Porter Airlines
250 Yonge Street, Suite 2800 Toronto, Ontario
Canada M5B 2L7
Attention: Legal Department
Porter reserves the right to modify this Policy at any time by posting an amended Policy on the Website. It is Your responsibility to review this Policy regularly and You are deemed to be aware of such amendments. If significant material changes are made to the Policy, Porter will use reasonable efforts to notify You of such changes on the Website and by such other means as Porter determines is appropriate in the circumstances.
Policy effective date / last modified: March 27, 2024
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