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Porter Escapes Resource Guide for Travel Agents

Vacation packages are no longer available for booking through Porter Escapes. However, all existing bookings made on behalf of your clients for future travel will be fulfilled.

Commission Inquiries

Porter Airlines and Porter Escapes have partnered with Flex Travel Solutions (FTS) to create a more seamless commission payout process for our agency community. If you are a registered travel agency inquiring about a payout, submit your inquiry to [email protected]

Managing my Flight+Hotel bookings

Full payment is required at 45 days prior to travel. Agencies may submit a $250 per person deposit for any reservations travelling outside of 45 days.

Electronic payment is acceptable for agency bookings as long as it is received 45 day prior to travel (cheques are not accepted).

All cancelation and change requests must be done with a Porter Escapes Travel Planner by calling 1-855-372-1100. Changes and cancellations are subject to applicable fees. Please review our terms & conditions at the time of booking.

If our mutual client contacts Porter Escapes to inquires about changing an agency booking, they will be directed to their travel agent. No change requests will be processed until the Agency/Agent confirms.

In a major IROP (irregular flight operation) or a callback situation, whereby Porter cannot get a hold of the Agent/Agency, we will assist the passenger(s) directly.

Please ensure you always include your passengers contact information on the reservation.

A Porter Escapes invoice is automatically sent to agency/agent directly via email provided at registration. The Agent is responsible for ensuring that all passenger details are correct prior to travel. Fees will apply for any changes requested after the reservation is confirmed.

eDocs (travel documentation) is provided at 30 days prior to travel. This document summarizes flight details, hotel stay and any attractions purchased plus applicable terms & conditions. Clients only require a physical copy of their hotel and/or attraction voucher (unless specified otherwise) to present at check-in.

Boarding passes are available to clients 24 hours prior to travel when process web check-in.

Contact us

Toll free
1-855-372-1100

Voice relay service
TTY - dial 711

Business hours:
Mon to Fri 8:30 AM to 6:00 PM EST
Sat 9:00 AM to 5:00 PM EST

Escalated customer issues:
[email protected]

Commission Inquiries:
[email protected]

Other inquiries:
[email protected]