We will always try to assist in locating your lost item. However, Porter is not responsible for your lost or misplaced item. All items not claimed within 14 days will be donated.
If an item was lost at Billy Bishop Toronto City Airport in a public area, including at the check-in counters, passenger lounges or the airport shuttle bus, please contact the airport Lost and Found, managed by Nieuport Aviation. The Airport Lost and Found is located on the Departures level, to the right of Security B.
If your item was lost at an airport, please contact the appropriate airport Lost and Found department directly.
If you lost an item onboard a Porter Airlines flight, please include the following information with your inquiry at firstname.lastname@example.org or 647-826-7094.
For lost electronic items, please also include the following, if available:
All found items can be retrieved at the Porter Lost and Found located in the Domestic Baggage Hall on the Arrivals level. Please be ready to present your photo ID to the agent.
Monday to Friday 7:00 am – 10:00 pm EST
Saturday 9:00 am – 6:00 pm EST
Sunday 10:00 am – 10:00 pm EST
If you would like to have your item delivered to you by courier, this may be arranged at your own cost. Please provide:
If your item was lost onboard a flight not operated by Porter Airlines, please contact the appropriate air carrier.