An exciting experience for them, with some reassurance for you. It's our goal to provide your child with a fun experience by giving them the special care and attention they need when flying solo. Our unaccompanied minor service is designed with your child’s comfort and safety in mind, as well as your peace of mind.
A reservation for an unaccompanied child must be made through the Porter Call Centre at 1-888-619-8622. Unaccompanied minor service cannot be booked online.
Porter offers an unaccompanied minor service (UM service) for children aged 8 to 17 travelling without a guardian. The service is available on non-stop flights only.
|Age of Passenger||Unaccompanied Minor Service||Details|
|Under age 8||Not available||
|8 to 11 years old (inclusively)||Mandatory||
|12 to 17 years old||Optional||
Your child cannot use the unaccompanied minor service if he/she is:
Please note that if your child requires medication that needs to be taken during the flight, you must ensure that your child can take the necessary medicines by him or herself, and knows how to take it correctly. Porter employees have neither the necessary medical qualifications nor the authority to administer drugs or to monitor whether they are taken correctly. Our staff will not supervise your child during the journey to ensure that he or she has taken any required medicine and Porter accepts no liability for any possible harm that may result from your child failing to take their medicine or taking it incorrectly.
All children travelling alone are always boarded ahead of the other passengers. This gives your child time to settle in comfortably and ask the flight attendant any questions she/he may have about the flight.
Your child will receive priority care and attention from the Porter staff in the event of a flight delay or cancellation.
When dropping off your child at the airport, it's a good idea to arrange your schedule so that you can remain at the airport if departure is delayed. Please make sure the parent/guardian putting your child on the return flight also understands this requirement.
You are also required to be available (via phone) until the aircraft has arrived and your child has been transferred to the care of the pick-up guardian in their destination city.
It is best to talk to your child about the planned trip ahead of time and encourage them so they look forward to this adventure. Explain exactly what will happen on the journey and who will be waiting for them at their destination.
Make sure your child is well rested before travelling and has everything he or she will require in their hand baggage.
Your child should be able to carry their own carry-on baggage comfortably unaided. The carry-on baggage must not exceed 9 kilograms (20 pounds) and dimensions of 55by40by23 centimeters (22by16by9 inches).
What you should pack:
If your child has any existing allergies, please notify us in advance and review the Allergies section. Please also ensure that your child is informed about their allergies, can tell the cabin crew about them and can exercise the necessary caution and observe the appropriate restrictions on their own. Where appropriate, your child should carry the required emergency medicine (allergy emergency kit, EpiPen®) and be able to administer it correctly on their own. Porter accepts no liability for any possible allergic reaction your child may have as a result of an existing allergy.
You may want to consider purchasing travel insurance.