Disability Assistance

We want to make your journey with us as safe and comfortable as possible. We recognize that there are times when you may need some additional assistance. From booking your flight to information about travelling with a wheelchair or a service animal, you’ll find everything you need to know about your journey right here.

Our Disability Assistance Services

Requesting Disability Assistance

Information for specific travel needs

Flights to and from United States

Flights to and from United States More info collapsed Flights to and from United States Less info expanded

Air Carrier Access Act

Passengers can obtain a copy of Part 382 from the Department of Transportation by:

  • Calling the Toll-Free Hotline for Air Travelers with Disabilities (within the United States) at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY).
  • Calling the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY).
  • Writing to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590.
  • Visiting the Aviation Consumer Protection Division website External site which may not meet accessibility guidelines.

Disability assistance contact information


TTY - dial 711