Medication and Medical Conditions

We understand that travelling with a medical condition can be overwhelming, so we strive to make it easy and smooth for you as much as possible.

Travelling with medication and medical items

Your health and peace of mind are important to us, so there’s no problem with bringing medication with you on board. However, to ensure a smooth journey, please take note of the following recommendations in regards to your medication:

  • For optimal safety and health, always carry your medication with you in your carry-on luggage, rather than in checked luggage.
  • Airplanes do not have refrigerators on board, so plan for methods to keep medications cool, if required.
  • Make sure you have a letter from your medical practitioner confirming the type of medication with prescribed doses, what the medication is for and any other medical items required, such as syringes or EpiPens.
  • The medication should be in its original packaging, pharmaceutically labelled to clearly identify it as being prescribed for and belonging to you.
  • Carry a repeat prescription so your medication can be replaced in the event of loss, damage or insufficient supplies.
  • If you use needles or syringes to take medication, you must have appropriate medical records with you to explain your medical condition and the need for the medical procedure to security. Please alert our cabin crew if you have used any needles during flight so they may provide you with a disposal container.

Please note that our cabin crew is not permitted to administer medication. If you may require medication during the flight and you are not able to administer it by yourself, you may be required to travel with an attendant.

Diabetes

Diabetes info collapsed Diabetes info expanded

If your diabetes is stable you can fly with no restrictions, however you need to take care that you look after yourself during your trip.

  • If you are crossing time zones, make sure you know how to manage your insulin regime throughout the trip.
  • You should carry your insulin, glucose monitors and glucose supplements in your carry-on baggage and ensure these items are accessible at all times.
  • Your insulin should be in the original packaging, easily identifiable and accessible during the flight.
  • Always carry a prescription or supporting letter from your doctor to avoid delays at security or customs.
  • Insulin pumps that don’t use a wireless glucose monitor are welcomed for use on board the aircraft.
  • Insulin pumps that use wireless glucose monitors cannot be used in-flight, but can be brought on board at no additional cost provided they fit securely beneath the seat or in the overhead compartment.

For more detailed information about labeling information, disposal methods, proper containment and more, please visit CATSA External site which may not meet accessibility guidelines for travel within Canada or TSA External site which may not meet accessibility guidelines for travel to or from the US.

Medical fitness for flight – am I fine to fly?

There are some medical conditions that may require you to talk to us before your flight so we can make sure you’re fine to fly with us. In the interest of safety, Porter requires a medical certificate for the following:

  • You have an unstable medical or psychological condition including any that have previously caused a flight diversion
  • You have suffered from a recent major medical incident (e.g., heart attack, heart failure, stroke, respiratory failure)
  • You have undergone major surgery in the two weeks prior to travel
  • You have (or reasonably appear to have) an infectious or contagious disease (e.g., tuberculosis, chickenpox, measles)
  • You have had an incident aboard a previous flight and may require medical attention

The medical certificate must contain a written statement from a physician stating that you are capable of completing the flight safely without requiring extraordinary medical assistance during the flight. This certificate must be dated within 10 days of the first flight of your itinerary.

If you have any additional questions please contact our Disability Assistance Desk at 1-855-542-3707.

Travel insurance

For your peace of mind, we recommend purchasing suitable travel insurance. We can offer you the opportunity to purchase travel insurance as part of your flight booking but it is not available for all itineraries. If it's available, you will see the option on the Baggage page of the booking flow.

Disability assistance contact information

1-855-542-3707

TTY - dial 711

416-203-6422

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