Requesting Disability Assistance

To help us make your journey flow as smoothly as possible, we recommend you letting us know as far in advance as possible about any special requirements. The more information we have regarding the assistance you may require, the better we can prepare to meet your needs during your trip.

How to request assistance

You can tell us what you need:

  • When booking on
    Special assistance requests can be selected on the Passenger Details page of the booking flow.
  • When booking through the Disability Assistance Desk at 1-855-542-3707
    You should identify your special needs and provide as many details as possible.
  • When updating an existing reservation
    You can update your booking with your special assistance request through My Bookings.
    Alternately, you can contact the Disability Assistance Desk at any time to advise the details of your request and we will do our best to accommodate you.
  • When checking in at the airport
    It is always a good idea to let our airport staff know of any special requirements when checking in at the airport, even if your special assistance request has already been noted on the reservation at the time of booking.

Reservation requirements

The health and safety of all our passengers is important to us. We will make every effort to accommodate your travel needs while also taking into consideration the health and safety of other passengers.

To accommodate special requests, we need up to 48 hours advance notice if you:

Please review all the information in the Disability Assistance section. If you are unable to find the information you are looking for, please do not hesitate to contact us. Our agents will be happy to discuss your specific requirements when you call. Although we don't require information concerning the extent of your disability, the more facts you can share with us about your travel needs, the better we will be able to assist you.

Disability assistance contact information


TTY - dial 711

Monday to Friday: 5:30 AM to 11:00 PM ET
Saturday and Sunday: 6:00 AM to 10:00 PM ET