• All requests for additional seating for an attendant for reasons of disability will be reviewed based on the information received. Confirmation of approval or denial will be communicated to you.
• Before making a final decision to approve or decline the request, Porter may contact your physician or medical practitioner to confirm or clarify details provided on the form.
• Decisions rendered by the Disability Assistance Desk are final.
• Incomplete and illegible documents will not be approved.
• A completed and approved form is deemed valid for five (5) years from date of physician’s or medical practitioner’s signature.
• Medical information shared is kept confidential in accordance with PIPEDA and CTA requirements.
• The form must also be presented at the time of check-in.

• Have your doctor complete Request for Additional Seating for an Attendant (PDF) form.
• Complete own booking (online or through the Porter Call Centre).
• Add your reservation information to your request and e-mail the completed form to [email protected].
• Once approved, a separate reservation will be made for your attendant and seating will be provided side-by-side.

Alternately, when booking within 48 hours prior to departure, to ensure that both reservations are confirmed and booked at the lowest available cost, seats should be purchased for both you and your personal attendant.

If the attendant request is approved, Porter will refund the cost of attendant’s reservation in full. The request for refund must be submitted within 30 days of the date of initial travel with Porter. If the request is not approved, no refund or compensation will be issued.

• Your personal attendant must be a self-reliant, able-bodied person and at least 18 years of age.
• Your personal attendant must be mentally and physically capable of fully attending to all your personal and physical needs during all aspects of travel with Porter, if required:
  • Boarding and disembarkation
  • Carriage of carry-on baggage and/or medical equipment
  • Washroom and sanitary requirements both on the aircraft and on the ground
  • Medicating and medical procedures
  • Food and beverage consumption
  • Immigration and customs procedures
  • Potential inflight and ground emergencies
• When accompanying a passenger for the purpose of providing disability assistance, a personal attendant may not travel with an infant, a child less than 12 years of age or with a pet in cabin.
• It is not necessary for your attendant to be medically trained.
• You and your personal attendant will be offered pre-boarding. Accommodations for a service animal can also be made.
• Your personal attendant must remain with you, and be seated next to you during the entire flight.

Due to safety regulations, you and your personal attendant cannot be seated in an emergency exit row (premium seats).

You may request one person to be your personal attendant from the originating city to your destination, and a different one returning back.

Should your choice of attendant change prior to travel, Porter will accommodate this change free of charge with 24 hours advance notice.