Travelling With a Personal Attendant

Porter is pleased to offer various types of assistance if you have reduced mobility or other disability-related needs. If you’re not sure if you need a personal attendant or just a little help here and there, you can learn more about the choices you have on Our Disability Assistance Services.

Travel within Canada

On flights within Canada, in accordance with the Canadian Transportation Agency’s One Person One Fare Policy, Porter will provide a seat, at no extra charge, for attendants who are travelling with individuals who, because of a disability, are unable to travel alone.

You may qualify for this program if:

  • You are travelling within Canada.
  • You require a personal attendant to provide care over and above the care offered by Porter on board the aircraft.
  • You require an attendant for your safety, as required by Porter’s Domestic Tariff.

The policy does not apply to:

  • Persons with disabilities or others who prefer to travel with a companion for personal reasons.
  • Persons with disabilities who require a personal care attendant at their destination, but not in-flight.
  • Persons who are obese, but not disabled as a result of their obesity.

To find out if you are eligible, you must have your physician complete the Request for Additional Seating for an Attendant (PDF) form and return the completed form to Porter no less than 48 hours prior to your flight.

416-203-6422

Application approval process

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  • All requests for additional seating for an attendant for reasons of disability will be reviewed based on the information received. Confirmation of approval or denial will be communicated to you.
  • Before making a final decision to approve or decline the request, Porter may contact your physician to confirm or clarify details provided on the form.
  • Decisions rendered by the Disability Assistance Desk are final.
  • Incomplete and illegible documents will not be approved.
  • A completed and approved form is deemed valid for one (1) year from date of physician’s signature.
  • Medical information shared is kept confidential in accordance with PIPEDA and CTA requirements.
  • The form must also be presented at the time of check-in.

How to book

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Alternately, when booking within 48 hours prior to departure, to ensure that both reservations are confirmed and booked at the lowest available cost, seats should be purchased for both you and your personal attendant.

If the attendant request is approved, Porter will refund the cost of attendant’s reservation in full. The request for refund must be submitted within 30 days of the date of initial travel with Porter. If the request is not approved, no refund or compensation will be issued.

Personal attendant requirements

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  • Your personal attendant must be a self-reliant, able-bodied person and at least 18 years of age.
  • Your personal attendant must be mentally and physically capable of fully attending to all your personal and physical needs during all aspects of travel with Porter, if required:
    • Boarding and disembarkation
    • Carriage of carry-on baggage and/or medical equipment
    • Washroom and sanitary requirements both on the aircraft and on the ground
    • Medicating and medical procedures
    • Food and beverage consumption
    • Immigration and customs procedures
    • Potential inflight and ground emergencies
  • When accompanying a passenger for the purpose of providing disability assistance, a personal attendant may not travel with an infant, a child less than 12 years of age or with a pet in cabin.
  • It is not necessary for your attendant to be medically trained.
  • You and your personal attendant will be offered pre-boarding. Accommodations for a service animal can also be made.
  • Your personal attendant must remain with you, and be seated next to you during the entire flight.

Due to safety regulations, you and your personal attendant cannot be seated in an emergency exit row (premium seats).

You may request one person to be your personal attendant from the originating city to your destination, and a different one returning back.

Should your choice of attendant change prior to travel, Porter will accommodate this change free of charge with 24 hours advance notice.

Travel to/from the US

If you wish to travel with an attendant on flights to and from the U.S. or if you are not eligible for a free attendant seat on a domestic flight, you have the option to purchase a seat online or through the Porter Call Centre.

When a personal attendant is required

If you are unsure whether you need a travelling attendant or not, here are a few instances when Porter requires you to have one:

  • If you are unable to comprehend or respond appropriately to safety related instructions.
  • If you have a mobility impairment so severe that you are unable to evacuate the aircraft on your own incase of an emergency.
  • If you have both severe hearing and severe vision impairments which prevent you from establishing a means of communication with Porter staff sufficient to receive the safety briefing.

Disability assistance contact information

1-855-542-3707

TTY - dial 711

416-203-6422

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