Whether you are visually or hearing impaired, we will do our best to make your trip as safe and pleasant as possible. During your booking, please let us know your preferred level of assistance. A friendly reminder to our airport staff is always appreciated, even if your special assistance request has already been noted on the reservation.
Here is some information you may find helpful:
If you need curbside assistance, we recommend that you request it in advance by contacting our Disability Assistance line at least 48 hours prior to your flight’s departure. Learn more about Curbside assistance.
Please tell us about your specific needs when you are booking your flight. You are not required to let Porter know if you wish to bring onboard hearing aids, special headsets or any other battery operated assistive listening devices.
If Porter staff determines that your vision and hearing impairments prevent you from establishing means of communication with the cabin crew sufficient to receive and understand safety instructions, Porter will require you to travel with an attendant (someone to help you during the flight in case of emergency).
To learn more about bringing a personal attendant to help you with your personal and physical needs during travel, please review Travelling with a Personal Attendant.
To learn more about other Porter services that are tailored for specific needs, please review Our Disability Assistance Services.
If you are travelling with a service animal, you will find useful information at Service Animals.
You are not required to travel with an attendant unless you have specific requirements over and above the care offered by Porter. However, if you feel that you need an attendant to help you with your personal and physical needs during travel, please review Travelling with a Personal Attendant.
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