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Travel Alerts and Advisories

Check this page for weather advisories, travel alerts and airport updates that may affect your flight or booking with us. We will do our best to keep you informed of latest developments and the choices that are available to you.

Travel advisory in effect

Weather Advisory for Toronto - Thursday, December 13, 2018

Unfavorable weather is forecast which may result in flight cancellations and delays. In the event that schedule changes occur, we will accommodate affected passengers and provide updated flight information as soon as it is available.

If your flight was cancelled or delayed and a new itinerary was issued to you, we will send you an email notification to the address provided with your reservation. You will be able to review your new flight details and, in most cases, change or cancel your flight via a link in the same email.

If your flight was cancelled or delayed more than 30 minutes and you have not received an email notification, please visit My Bookings to view or modify your booking. Change fees will be waived in these scenarios.

Please note that Call Centre wait times may be longer than normal due to high call volumes. Thank you for your understanding as we work to get you where you need to go as quickly and safely as possible.


Has your flight been affected?

Our real time Flight Status page will give you up-to-date information on specific flights.

Visit our Delayed, Diverted or Cancelled Flights page for more information on what we’ll do to help and what we’ll ask you to do.

Airport updates

GatePorter on U.S. to Toronto flights

Last updated: October 17, 2018

GatePorter baggage left plane-side on Porter flights from the U.S. to Toronto will now be sent directly to the checked-baggage carousel in the Customs Hall at Billy Bishop Toronto City Airport.         

Passengers will be able to collect their GatePorter items at the checked-baggage carousel after clearing the initial customs screening point. This change will speed up the arrival process, while getting all baggage to passengers in a timely manner.

Passengers should ensure they have their required forms of identification on them, especially their passport and immigration documents. These documents are required for entry into Canada. 

10 Minute Boarding Cut-Off

Last updated: March 13, 2017

Boarding closes 10 minutes prior to departure so we can all depart on time.

We are now cash free

Last updated: February 16, 2016

Porter continues to introduce technology improvements in support of a faster and more efficient travel experience. As part of these efforts, Porter only accepts debit or credit payments at check-in and the gate.

Travel alerts

Cannabis

Last updated: October 17, 2018

Canada’s Cannabis Act comes into effect on October 17, 2018. After this date, it remains illegal for passengers to travel across the border and internationally with cannabis in any form, regardless of whether travelling to or from a country with legalized use.

Those travelling domestically in Canada will be permitted to carry cannabis within the legalized personal possession limits (up to 30 grams). This is subject to requirements that may be introduced by authorities. It is the responsibility of the passenger to learn the laws of the province they are travelling to.

Electronic Travel Authorization (eTA) requirement for foreign nationals

Last updated: November 10, 2016

New entry requirement now in effect: visa-exempt foreign nationals who fly to or transit through Canada need an Electronic Travel Authorization (eTA). 
Find out if you need an eTA, how to apply and what other documents you will need to come to Canada.

Dual Canadian citizens need a valid Canadian passport

Last updated: October 10, 2016

If you are a dual Canadian citizen used to travelling to or transiting through Canada by air with a non-Canadian passport, you will no longer be able to do so as of November 10, 2016. You will need a valid Canadian passport to board your flight. More info.

Notice regarding Samsung Galaxy Note 7

Last updated: September 9, 2016

Following the official recall, Samsung Galaxy Note 7 mobile phone is not permitted in checked baggage or on-board the aircraft. Please visit the Samsung website for more information about the Samsung Galaxy Note 7 recall.