We work hard to make your experience with us a positive one, even in the event of unforeseen circumstances. When things don’t go as planned, we think it is important for you to know what you can expect from us.
This page provides valuable information for passengers who have experienced a flight delay, diversion, cancellation or a missed connection.
This page explains Porter’s obligations and your rights in the case of an oversold flight, and how to seek resolution if things don’t go as planned.
We’re not perfect. In case anything happens to your bag, here’s some helpful information on what you need to know.