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We work hard to make your experience with us a positive one, even in the event of unforeseen circumstances. When things don’t go as planned, we think it is important for you to know what you can expect from us.
This page provides valuable information for passengers who have experienced a flight delay, diversion, cancellation or a missed connection.
This page explains Porter’s obligations and your rights in the case of an oversold flight, and how to seek resolution if things don’t go as planned.
We’re not perfect. In case anything happens to your bag, here’s some helpful information on what you need to know.
Here are some need-to-knows about your rights as a Porter passenger. We recommend you review these pages before your next trip.
For post-travel feedback or complaints, please complete our online Feedback form External site which may not meet accessibility guidelines. You will receive a confirmation email that includes a case number.
We review all complaints and concerns promptly and respond as quickly as reasonably possible. Some complaints, suggestions or recommendations may, however, require more time and effort to address. Normally, a full response and explanation will be given within 30 days or as soon as reasonably possible.
You may also mail your comments to:
Customer Relations, Porter Airlines Inc.,
Billy Bishop Toronto City Airport,
Toronto, Ontario, Canada
M5V 1A1
If you are unable to resolve a claim or dispute directly with us, you may seek the assistance of the Canadian Transportation Agency’s website External site which may not meet accessibility guidelines
We are committed to providing world-class service to all of our passengers. If you have questions or concerns about your baggage claim, please complete our Feedback form External site which may not meet accessibility guidelines. You will receive a confirmation email that includes a case number.
We review all complaints and concerns promptly and respond as quickly as reasonably possible. Some complaints, suggestions or recommendations may, however, require more time and effort to address. Normally, a full response and explanation will be given within 30 days or as soon as reasonably possible.
You may also mail your comments to:
Customer Relations, Porter Airlines Inc.,
Billy Bishop Toronto City Airport,
Toronto, Ontario, Canada
M5V 1A1
If you are unable to resolve a claim or dispute directly with us, you may seek the assistance of the Canadian Transportation Agency’s website External site which may not meet accessibility guidelines.
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact Porter Airlines or visit the Canadian Transportation Agency’s website External site which may not meet accessibility guidelines
