Close

Looks like you are using an unsupported browser

For the best experience on flyporter.com, we recommend using the latest version of Google Chrome, Safari or Edge.

chrome-icon safari-icon microsoft-edge-icon

Please upgrade your browser to improve your experience and security.Close

Close Button

Porter

Your handy travel companion

GET

VIPorter FAQ

On this page you will find answers to most frequently asked questions about VIPorter. For complete program details, please review VIPorter Terms and Conditions.

Refresh

Membership and enrolment

How can I determine if I am already a VIPorter member?

If you think you may have enrolled in the VIPorter program in the past, simply visit flyporter.com and click/tap the Sign-in button located in the top right corner of every page. Enter your full email address and the password you created when registering. If you have forgotten your password, use the link provided to securely reset a new password.

For any assistance you may require, please contact us at 1-888-619-8622. Our Call Centre agents will be happy to help you locate your VIPorter account.

How can I enroll in the VIPorter loyalty program?

Enrolling is quick and free! Complete the sign-up form at flyporter.com to join and receive your VIPorter number instantly.

Upon enrollment in the VIPorter program, will I receive a membership card?

No. VIPorter has gone digital. You can always find your membership information when you login to flyporter.com.

Can I register more than one person with the same email address?

VIPorter is an individual customer appreciation program, and the email address serves as the user ID for your account. Therefore each member must have a different email address in order to register.

Can I register my child as a VIPorter member?

Yes, parents may enroll their minor children using a valid unique email address that is owned and maintained by the parent. This email address cannot be the same as another email address used by an existing VIPorter account. The parent will be responsible to maintain a current email address in their child’s VIPorter account to ensure receipt of notifications about the account as all communications from Porter to members relating to the VIPorter program will be made via email.

What is Qualifying Spend?

For every dollar you spend, you will receive one dollar of credit towards your membership status – this is called “Qualifying Spend”.

The Qualifying Spend credit is added to your VIPorter account after you complete travel.

You earn Qualifying Spend on base fare, seats, checked bag fees and change fees – everything you purchase. Taxes and fees are not counted towards Qualifying Spend.

To learn more about perks and benefits, visit About VIPorter.

What is Avid Traveller?

Avid Traveller refers to a group of VIPorter membership levels: Passport, Venture, Ascent and First.

What is Head Start?

If you are an Avid Traveller, and you have already earned enough qualifying spend to experience your current level again next year, you will carry over any additional spend above the minimum requirement of your current level into the next year. This gives you a head start towards requalifying again next year.

What is the difference between Qualifying Spend and Redeemable Points?

Qualifying Spend is used to determine your membership level and points-earning ratio.

Redeemable Points are the VIPorter points that you earn that can be redeemed for flights.

Why is my Qualifying Spend counter on my Dashboard reset to zero at the beginning of each year?

Qualifying spend is used to determine your membership level. It is calculated on a calendar year basis, from January 1 to December 31.

For VIPorter Members, at the beginning of each year, the counter resets to zero and starts building up with each new transaction.

For Avid Traveller membership levels, at the beginning of each year, the ‘Head Start’ amount from the end of the previous year is transferred to the Qualifying Spend in the new calendar year, with a maximum amount of $3,000.

Will I receive regular updates about my VIPorter account?

Yes, all active VIPorter members receive quarterly electronic account statements, notifications of membership level upgrades and other relevant information that pertains to their account.

Members who are opted out of promotional emails do not receive any commercial electronic messages from VIPorter, such as exclusive promotions and special offers.

Does Porter offer membership level extensions for new parents on parental leave?

As a new parent and Avid Traveller, you can request an extension of up to 18 months on your membership so you resume flying with the same benefits as before. Simply request an extension of your membership level by filling out this form.

Account troubleshooting

I forgot my password. What should I do?

You can securely reset your password online at any time through the Forgot Password? link. You will need to enter either your VIPorter number or the email address you registered on your account before you request your password to be reset.

An email with instructions will be sent to the email address registered on your VIPorter account.

Your new password must be between 8 and 13 characters, include at least one uppercase letter and one number.

Why do I get an error message when I try to log into my account?

The most common reason a member is unable to log into their account or to reset their password online is because their email address is registered on more than one account. In order to gain access, please contact us using this form to have the email address changed on one of the accounts.

I have multiple VIPorter accounts under my name. Can I combine them?

VIPorter accounts or points cannot be combined. We recommend that you select the account you would like to continue using and then contact us using this form to request the additional account(s) to be merged with the one you selected and to have your points transferred over.

How do I review and update my personal information?

It’s easy. After you log into your account, select My Account from the VIPorter navigation bar at the top of the page and then click on Account Information. On this page, you will be able to update your personal and contact information, including travel documents and redress number, change your password or select your flight and seating preferences.

How do I change the name on my VIPorter account?

You can change the name on your VIPorter account if you’ve legally changed your name, or if you want to correct a spelling error in the name appearing on your account. To request this service free of charge, please contact our VIPorter team by filling out the VIPorter feedback form form including proof of any name change or correction.

Earning points

How do I earn points?

Points are awarded after you complete travel on a scheduled flight operated by Porter when your VIPorter number has been added at the time of booking.

How do I add my VIPorter number to my upcoming reservation?

If you did not provide your VIPorter number at the time of booking, you can add it to your reservation directly on flyporter.com.

Retrieve your reservation through My Bookings and then go to Update Passenger Details in the Passenger Summary section to add your VIPorter number before you fly.

If you are already logged into your account, use the Can't find your booking here? link on My Bookings landing page to add your VIPorter number to your reservation.

Can I earn points on a Porter Escapes package?

Yes, you can earn points on the air package component of your Porter Escapes package (value assigned by Porter) along with any seat selection fees, checked baggage fees and other qualifying ancillary fees. For full details, please refer to VIPorter Terms and Conditions.

Can I earn points when I purchase a Porter Pass booklet?

Porter Pass booklet purchases are not eligible for points, as points are awarded upon completion of travel.

You will, however, earn points for all flights that you pay for with a Porter Pass voucher (after travel is complete). Points will be awarded based on the lowest fare price for the flight you choose, in accordance to your membership level at the time of booking. For full details, see VIPorter Terms and Conditions

Can I earn points on Group fares?

Yes, you will earn VIPorter points based on the actual value of the base fare. The number of points will vary, based on your membership tier.

Can I earn points for my travel on a partner airline flight?

No, VIPorter points are currently earned only on Porter-operated flights. However, VIPorter members will soon be able to earn VIPorter points when flying with Alaska Airlines.

Can I earn rewards with a partner airline's loyalty program on Porter flights?

Partner loyalty program rewards can be earned with select partner airlines. If you are an Alaska Mileage Plan member, you can add your Mileage Plan number on your next booking with Porter and earn miles on Porter flights. VIPorter points and benefits will not be awarded when you opt for Alaska miles.

Will I earn points for my flight if it was booked with a flight credit?

Yes, you will earn points for your flight even if you used a flight credit to pay for it.

Can I give my points to a friend or family member as a gift?

You cannot give your VIPorter points as a gift, however you may use your points to purchase a booking for friends or family as long as you make the booking on their behalf.

Can I buy points?

No, points are not available for purchase. They can only be earned through Qualifying Spend activities on Porter flights.

Can I receive points for the flights I booked for other people?

No, VIPorter members cannot receive points for another person’s travel.

Can I transfer my points to the account of another VIPorter member?

No, VIPorter points are not transferrable from one VIPorter member account to another, and cannot be “gifted”.

Missing points

How can I make sure that I received points for my past flight?

Details of your points transactions are available on the Transaction History page accessible through your VIPorter account. Points are added to your VIPorter account after travel on a Porter flight has been completed.

We automatically attribute points earned when your VIPorter number appears in your booking. That’s why it’s important to include your VIPorter number when you’re booking your reservation, and to use your name exactly as it appears on your account.

How can I claim missing points for the past flight I have taken?

You can submit a request to retroactively add missing points to your VIPorter account through the Missing Points link on your VIPorter Transaction page. Simply enter the confirmation number of your eligible past flight and we will post applicable points to your account. Please allow up to 5 business days for your request to be processed.

In order to request missing points via the online tool, the name on your VIPorter account must be identical to the name on the reservation you are claiming points for. If the names do not match, you will need to submit your points request using this form.

How much time do I have to claim my missing points?

You can request points retroactively up to six (6) months from the date that the flight was completed, provided you were enrolled in VIPorter at the time the flight was completed.

If you are a newly enrolled member, you may request your VIPorter number to be retroactively applied to bookings made within the thirty (30) day period prior to enrollment in the program.

Points expiry

Do my VIPorter points expire?

If you do not earn or redeem points at least once within 24 consecutive months your VIPorter points will expire.

I thought rewards points couldn’t expire?

The Ontario government legislation prevents companies from expiring points based only on the date they were earned. This means that points cannot expire simply because a certain amount of time has passed.

Porter is not using this practice. There is no fixed expiration date for VIPorter points. As long as you fly with us at least one time every 24 months, your points will never expire! That flight may be paid for with cash, points, or a combination of both.

How can I remain active and prevent my points from expiring?

You can remain active by completing one of the following every 24 months:

  • Book and fly
  • Redeem points.

Where can I see when my points are going to expire?

Your points expiry information is available online, on the Dashboard page of your VIPorter account.

Will I be notified before my VIPorter points expire?

Yes, you will receive an email notification with a summary of the points which are due to expire in advance of your expiry date.

Redeeming points

What can I redeem points for?

VIPorter Points may be redeemed toward the purchase of flights on Porter Airlines, subject to seat availability.

VIPorter Points may be used to pay for either (a) 100% of your base fare, or (b) a portion of your base fare, in which case the balance of the fare must be paid by credit card or other forms of payment as accepted by Porter Airlines.

How can I redeem my points?

VIPorter Points can be redeemed online through flyporter.com (remember to sign in to your VIPorter account before you start your booking) or through the Call Centre at 1-888-619-8622. Redeem your points online now

Can I redeem my VIPorter points to book a flight with a partner airline?

You can redeem only for a Porter flight, through flyporter.com or through the Porter Call Centre.

Will the points cover the full cost of my redemption booking?

VIPorter points may only be applied toward base fare, and not toward any other taxes, fees or charges.

How many points do I need for a flight?

The number of VIPorter points required to pay for all or a portion of the base fare depends on the fare. So, when the base fares are lower, so are the number of points needed to cover the cost of your flight.

To see how many points you need to fly to your favourite Porter city, sign in to your VIPorter account, search for your destination and see the cost of your available flight in points or dollars and points.

Will I earn points for redemption bookings?

If you redeem for a full points award flight, you will not earn points.

If you redeem for dollars and points award flight, you will earn points from the dollars portion.

How can I change or cancel a VIPorter redemption booking?

VIPorter redemption bookings can be changed or cancelled either online at flyporter.com or through the Call Centre.

Is there a cost to change or cancel a VIPorter redemption booking?

Changes and cancellations are subject to change / cancellation fees applicable to VIPorter bookings based on the fare class purchased through redemption.

When you redeem points for a Porter Classic Freedom or PorterReserve Ultimate fare, you can change or cancel your booking without a fee.

When you redeem points toward a PorterReserve Navigate fare, you can change your booking without a fee. If you wish to cancel your booking, a fee will apply.

When you redeem points toward a PorterClassic Standard or Flexible fare, changes and cancellations are subject to a fee as set out in the General Conditions of Carriage, plus the payment of any difference in fare, if the fare changed to is higher than that originally booked.

What happens to my points when I cancel my redemption booking?

As soon as any applicable cancellation fees have been paid for in full, your points will be automatically credited back to your VIPorter account.

PorterReserve Certificates

What is a PorterReserve certificate?

A PorterReserve certificate entitles you to a PorterReserve experience on your booked ticket, so you can fly with added comfort on your next trip! Once you reach $3,000 in qualifying spend, you will receive one certificate. For every additional $2,000 in qualifying spend during that same calendar year, you will earn one additional certificate. Learn more.

What are the requirements for using my PorterReserve certificate?

You’ll need to:

  • Book a flight online with a PorterClassic Standard, Flexible or Freedom fare
  • Have enough certificates per passenger, per direction on the booking
  • While you cannot transfer the certificate to another passenger, you’re welcome to book on their behalf

How can I find out whether I have PorterReserve certificates available?

You can view the number of certificates you have on My Dashboard. You will also be able to see when they’re expiring, as well as your progress towards earning your next certificate.

How many PorterReserve certificates do I need?

Each PorterReserve certificate is valid for one journey (one-way) travel per passenger. If you have multiple flights on your one-way journey, the one certificate is valid on all flights, if PorterReserve is available on all flights. If you would like to experience PorterReserve to your destination and back, you will need to have two PorterReserve certificates for every passenger on the booking.

Do my PorterReserve certificates expire?

Your certificate expires one year after it’s earned. Just make sure you book and fly using your certificate before the expiry date. If you have several certificates, the order of redemption is oldest to newest.

What PorterReserve fare will be assigned to my ticket?

If you have purchased a refundable PorterClassic Freedom fare, you will be assigned a PorterReserve Ultimate fare.

If you have purchased a non-refundable PorterClassic Standard or Flexible fare, you will be assigned a PorterReserve Navigate fare.

PorterReserve certificates cannot be applied to flights booked in Basic fare.

Will I receive a refund for flight add-ons on my booking if I assign my PorterReserve certificate?

We will refund bags, seats and bundle fees to your original method of payment if you choose to assign a PorterReserve certificate to your booking. If you use a third-party payment provider such as Paypal or WeChat, your refund can take up to two days.

How do I change my flight to which I’ve assigned a PorterReserve certificate?

If you need to change your flight, you will have to cancel your booking and then create a new booking online at flyporter.com. When you cancel your flight, your PorterReserve certificate will be returned to your account. You can then assign the certificate to your new flight.

If I cancel my booking, will I get my PorterReserve certificate back?

Yes. If you cancel your booking, your PorterReserve certificate will be returned to your account.

Can I assign a PorterReserve certificate to a flight that I paid for (fully or partially) using points?

No. PorterReserve certificates can only be assigned to flights that do not have a points redemption component.

Can I assign a PorterReserve certificate to a flight that I booked using a travel agent or through the Porter Call Centre?

No. PorterReserve certificates can only be assigned to flights that are booked online by the certificate holder.

What is Head Start and how does it apply to my PorterReserve certificate?

HeadStart applies to any Avid Traveller membership level. Once you’ve achieved one of these levels, any incremental qualifying spend remaining in your account at the end of the year will automatically be credited to your qualifying spend the following year, giving you a “ Head Start”! This “Head Start” amount will be used to achieve your membership goals and earn Porter Reserve certificates in the following year. The maximum amount of qualifying spend carried over from year to year is $3,000.

Earning your first certificate the following year will be faster and easier. Porter is the only Canadian airline that allows you to keep what you’ve earned.

Membership levels and benefits

How do I qualify for VIPorter membership levels?

Upon completion of travel, you will receive one dollar of credit for every eligible dollar spent ("Qualifying Spend").

As you earn qualifying spend throughout a calendar year, and you pass certain thresholds, you change membership levels. For example, VIPorter Passport membership begins at $2,000 in Qualifying Spend within a calendar year. As you spend more, you move to membership levels that include more perks and you earn more Redeemable points per $1 spent.

How long will my membership level last?

The highest membership level you reach at the end of the current year, on or before December 31 is valid until December 31 of the following year.

When your Qualifying Spend reaches an Avid Traveller level in mid-year, you enjoy that level's benefits immediately.

You can advance through the levels during the current year. You are only moved to a lower level at the end of the current year if you fail to meet the spend goal for your current level by December 31.

When and how will I be notified if my membership level changes?

If your qualifying spend grows to the point that it reaches a membership level threshold, you will move to that new level immediately, regardless of the time of year. An email notification will be sent to the email address registered on your account within 24 hours of this change.

If you do not requalify for your existing membership level, you will be notified before the end of the calendar year. An email notification will be sent to the email address registered on your account.

Will I be notified when I re-qualify for my existing VIPorter membership level?

Yes, an email notification will be sent to the email address registered to the account confirming that you have requalified for your existing membership level. Any additional qualifying spend you earn for the remainder of the year will give you a head start on requalifying next year.

How do I track my progress on Qualifying Spend?

Check your account Dashboard to quickly and easily keep tabs on your progress.

On a quarterly basis, you will receive your VIPorter account electronic statement that will contain your Qualifying Spend, how much is required to requalify for your current membership level or move to the next level.

What benefits do I have as a VIPorter Member?

As a VIPorter Member, you earn points towards flights with every dollar you spend on fares and optional fees. Your points don’t expire, as long as you fly once every 24 months. For more details, visit the About VIPorter page.

What benefits do I have as a VIPorter Passport member?

As a VIPorter Passport member, you enjoy all the same perks as a VIPorter Member. Your perks also include dedicated check-in, security and boarding, and priority call centre service. You will also get priority on airport standby and flight re-accommodation, in case of a delay. For more details,visit the About VIPorter page.

What benefits do I have as a VIPorter Venture member?

As a VIPorter Venture member, you get all the same perks as a VIPorter Passport member. Your benefits also include complimentary PorterClassic seat selection and one checked bag. You will have the opportunity to earn PorterReserve certificates based on your qualifying spend. For more details, visit the About VIPorter page.

What benefits do I have as a VIPorter Ascent member?

As a VIPorter Ascent member, you get all the same perks as a VIPorter Venture member. In addition, you get a complimentary PorterClassic Stretch seat (when available), 2 checked bags and complimentary same-day changes on the day of departure. For more details, visit the About VIPorter page.

What benefits do I have as a VIPorter First member?

As a VIPorter First member, you get all the same perks as a VIPorter Ascent member. In addition, you get guaranteed seats on the flights you book with a PorterClassic Freedom fare and guaranteed next-flight re-accommodation for flight delays and cancellations. For more details, visit the About VIPorter page.

If I am travelling with another VIPorter member who is not a an Avid Traveller member, what benefits are they eligible to receive?

Passengers flying together on the same reservation get the experience of the Avid Traveller with the most benefits (except group bookings of 10 or more). They must, however, go through security and board their flight at the same time.