Contact Us
For general inquiries or for immediate assistance with an existing reservation before or during travel, please contact our Call Centre at 1-888-619-8622.
Provide compliments, suggestions or complaints using our Feedback form
Please review our FAQ section for answers to common inquiries.
Flight reservations or inquiries
Toll free: 1-888-619-8622
Telephone: 416-619-8622
Voice relay service: TTY - dial 711
Business hours:
Monday to Friday 5:30 AM to 11:00 PM ET
Saturday to Sunday 6:00 AM to 10:00 PM ET
Extended holiday hours are in effect from December 20, 2018 to January 6, 2019.
Holiday hours:
Monday to Friday 5:30 AM to 12:00 AM ET
Saturday to Sunday 6:00 AM to 11:00 PM ET
Other booking inquiries
Disability assistance
Toll free: 1-855-542-3707
Voice relay service: TTY - dial 711
Email:
Business hours:
Monday to Friday 5:30 AM to 11:00 PM ET
Saturday to Sunday 6:00 AM to 10:00 PM ET
Extended holiday hours are in effect from December 20, 2018 to January 6, 2019.
Holiday hours:
Monday to Friday 5:30 AM to 12:00 AM ET
Saturday to Sunday 6:00 AM to 11:00 PM ET
If you have any special requirements, please visit Disability Assistance to learn about the services we offer when you’re travelling with us.
Baggage claim
Online: Track your baggage claim status External site which may not meet accessibility guidelines
Telephone: 416-619-8584
Email:
Please review our Delayed or Damaged Baggage section for answers to many common inquiries.
Lost and found
For items lost on Porter Airlines flights only, please contact:
Telephone: 647-826-7094
Email:
For more information and for all other lost and found inquiries, please visit Lost and Found.