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Airline Partners FAQ

Find answers to frequently asked questions about travelling with our airline partners.

Popular questions

To make a booking to a JetBlue destination beyond the Porter network, simply search for your desired start-point or final destination through our online booking system.

For our other partner airlines, please visit their respective website.

While making a selection, refer to the details of the flight for the partner airline name and/or partner airline code with the words “operated by”.

If you have booked your reservation through Porter Airlines directly, please contact our Call Centre at 1-888-619-8622.

If you have booked your reservation through a travel agency or one of our airline partners, please contact them directly.

Change or cancellation fees are charged based on the rules of the fare you purchased.

Specific details pertaining to your booking can be found on the itinerary you received when you made your reservation. If you booked your flight with Porter directly, you can also find this information by pulling up your booking through My Bookings section. Fare rules summary is located at the bottom of the itinerary page.

If your Porter flight is delayed or cancelled, please contact our Call Centre for assistance.

If your flight with one of our airline partners is delayed or cancelled, please contact them directly.

If your booking has both Porter and partner airline flights, you will need to check the baggage at the beginning of your outbound and your return journey, unless otherwise specified. Fees apply for checked bags.

This depends on the airport and your destination. More information is available at Connecting Flights page.

Seat selection on partner airline is not available; however we can collect seat preferences and pass them on to our partner airlines. There is, however, no guarantee that the preferences will be accommodated.

Yes, if in your Porter booking confirmation email there is a partner airline confirmation number, you can use that number to check in on partner airline website.

Unfortunately, unaccompanied minor service is not available on connecting flights, through flights (flights with a stop-over) or interline flights.

Yes, if in your Porter booking confirmation email there is a partner airline confirmation number, you can use that number to check in on partner airline website.

If your ticket was issued by Porter and originates with a Porter flight, you can prepay for your bags when booking online, at airport check-in or through the Porter Call Centre.

If your ticket was issued by JetBlue and originates with a JetBlue flight, please refer to your itinerary for instructions on baggage payments.

For all JetBlue interline reservations:

  • When the first departure is operated by Porter, the Porter baggage policy applies
  • When the first departure is operated by JetBlue, the JetBlue baggage policy applies

For more information about JetBlue's baggage policy, please visit our partner's website External site which may not meet accessibility guidelines.

For more information about Porter's baggage policy, please visit our baggage page.