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Booking and Fares FAQ

Find answers to common questions about making a reservation and getting the best deal on your next flight.


Fares and special offers

Porter operates scheduled short-haul flights to destinations across Canada and the United States. Some of our popular destinations include Toronto, Ottawa, Montréal and New York. Visit our Where We Fly pages to choose your favourite destination and book your flight today!

To get the best price, it’s good to be flexible with your travel dates and times, and to plan your trip early to take advantage of advance-purchase sale fares

We also recommend joining the VIPorter program and signing up for special offers and seat sales so that you don’t miss out on any deals.

Porter offers 6 fare types: Ultimate, Navigate, Freedom, Flexible, Standard and Basic. Depending on the type of fare you book, some of the options include complimentary changes and cancellations, advance seat selection and same-day changes at the airport based on the selected fare type. For detailed information, visit Our Fares and Fees page.

Basic is a low-cost fare designed for price-conscious travellers with definite travel plans. It allows you to enjoy the same great inflight experience at a lower cost, but comes with some restrictions:

  • A standard carry-on bag is not permitted, but a personal item (such as a purse or laptop) is welcome in the cabin.
  • Flight changes and refunds are not allowed.
  • Online check-in is permitted, but boarding passes must be picked up at the airport counter.
  • You earn fewer VIPorter points.

Visit our Basic Fare page to learn more. For a full comparison of fares, please click here

All of our passengers are offered a high level of in-flight service. Everyone receives the same free snacks and beverages, including beer and wine. Meals, subject to availability based on the time of day and duration of the flight, are offered to passengers flying with a PorterReserve Navigate or Ultimate fare on the E195-E2 aircraft.

One-time use promo codes are not replaceable. If you lose or misplace it, a new one cannot be generated.

Flight prices are affected by many different factors (e.g. exchange rates, fuel prices, fluctuations in supplier costs, availability, or a subsequent promotion) and may increase or decrease several times before your flight's departure.

Unfortunately, we are not able to apply any price differential to your already-purchased ticket.

In booking your trip early, you had the benefit of choosing from the widest range of services and availability. You've also had the peace of mind knowing that you secured all of your arrangements, which potentially may not have been available today.

If you no longer wish to receive our email offers, you can unsubscribe by clicking the “Unsubscribe” link on any of our promotional emails or by going to our Unsubscribe page directly and entering your email address.

Before you book

Yes, if you prefer to speak to us in person, you can contact our Call Centre at 416-619-8622 or toll free at 1-888-619-8622 and we’ll be happy to help you with your new or existing reservation.

Yes, full payment is required in order to confirm a reservation.

This option is not yet available on, however, you can make a multi-segment or open jaw booking through our Call Centre at 1-888-619-8622.

We do not offer the option to book a round-trip reservation with a confirmed departing flight and leaving the return flight open.

You can, however, choose to make a confirmed one-way reservation and then purchase your return flight at a later date.

Porter does not offer a waitlist option to register your name to wait for a confirmed seat to become available on a flight that’s currently “full” and then purchase your booking.

However, if you already have a confirmed reservation on another Porter flight to the same destination and would like to move to an earlier same-day flight that is currently full, you can ask at the airport to be placed on a stand-by list. Should space become available, you will be able to move. A fee may apply subject to the terms and conditions of the fare that you purchased.

Booking engines are not able to select two different price ranges in the same booking, so if there is only one seat left in a lower price range and you are searching for more than one ticket, the booking engine will select the next price available for all passengers.

To get some seats at a lower cost, you may need to split up the reservation and book passengers separately.

If it's part of your culture that you only have one name, you can still book with confidence on

On the Passenger's Details page where we ask for the First Name and Last Name of the person travelling, please add FNU (First Name Unknown) in the First Name field and your name into the Last Name field.

Don't worry that the first name on your boarding pass does not match your identification - Airport Security and Customs and Immigration teams are used to seeing this and when they look at your passport and your boarding pass it will be clear to them why this has been done.

Some of our flights may be overbooked. Since we're able to estimate the number of passengers who are likely to travel based on historical data, it's rare for seats not to become available at departure. However, if necessary, we ask for volunteers to travel on a later flight if it appears that we might not be able to accommodate everyone who is booked. If we have to ask for volunteers, we would offer suitable compensation to those who accept to travel later. Learn more

Booking types and options

Porter does not offer bereavement fares.

You can book up to nine (9) passengers in a single online reservation.

With Porter Airlines, groups of 10 or more passengers travelling on the same flight can take advantage of our reduced fares and personalized service, whether you’re travelling for business or pleasure.

To book your group or to obtain a quote, please complete our online Group Travel form.

Our group specialists will get back to you shortly with a competitive quote. They will help you find the best prices and coordinate your needs from start to finish.

Yes. We offer a charter service featuring our Dash 8-400 fleet of aircraft. Your passengers will receive personalized service from our attentive crew, from the time that they arrive at the airport until they reach their final destination. Our dedicated Charters department will look after every detail to ensure you enjoy a premium and seamless chartering process from beginning to end. To request a quote, submit a Charter Request Form online.

If you are looking to book a ticket for your little one, you’ll find helpful information on our Booking a Reservation for Your Infant or Child page.

You cannot add an infant to a reservation before it has been born because the baby’s name and date of birth are required at the time of booking.

You can, however, contact our Call Centre once the baby has been born and we can arrange for the infant to be added to your reservation as a lap infant.You can reach our Call Centre at 416-619-8622 or toll free at 1-888-619-8622.

Porter Airlines offers Unaccompanied Minor service for children travelling alone – providing your child with the best of care and ensuring a safe, fun flight from departure to arrival. To book travel for an unaccompanied minor, please contact the Porter Call Centre at 1-888-619-8622. For complete details on Unaccompanied Minor travel visit our Children Travelling Alone page.

Paying for your booking

The following forms of payment are accepted online:

  • Credit card (Amex, Discover, Mastercard, Visa, UATP)
  • Prepaid credit card (Amex, Mastercard, Visa)*
  • Porter Gift Card
  • Reservation credit or VIPorter account credit
  • Electronic voucher
  • Oxford Gift Card
  • Uplift Pay Monthly
  • PayPal

*Register your prepaid credit card or gift card to enable the card to work on Information on how to register the card is usually listed on the back of the card or the packaging the card came in. Some prepaid card and gift card issuers allow you to register your card through their website. Note that some prepaid credit cards and gift cards may not be accepted.

Travel credits can be applied towards a new flight reservation booked on or through the Call Centre. They can be used towards airfare and ancillaries, as well as any associated fees, taxes and surcharges.

For more details on travel credits, visit our Payment Options page.

You can redeem your reservation credit for any transaction processed at, including flight reservations, advance seat selection or checked baggage. Choose the Reservation credit option on the Payment page, and enter the 6 digit alphanumeric confirmation number associated with the credit.

Redeeming your credit is easy. When making a booking on, select the Account credit option on the Payment page. Make sure you are logged into your VIPorter account, otherwise you will not see your credit.

Your gift card can be used to pay for your reservation or any associated ancillary fees either online or through the Porter Call Centre. On the Payment page, the gift card will need to be entered into the credit card field and will be processed as a prepaid Amex card.

Should you encounter any difficulties, call us at 1-888-619-8622 to book your flights.

You can redeem your Porter gift certificate for any transaction processed at, including flight reservations, seat selection or checked baggage. Choose the Gift Certificate option on the Payment page and follow the prompts. If you don’t spend the full amount of your gift certificate, you can spend the remainder on subsequent purchases - it does not have to be used all at once.

Unused tickets purchased through a travel agency must be rebooked through the same agency.

Yes, someone else can pay for your booking using one of the standard payment types available on

Confirming your booking

For flights within Canada, your passport details are not required.

If you are travelling to, from or via the United States, you will need to provide Advance Passenger Information (API) before departure. This includes your passport details and the full address of your first night’s accommodation in the US. You can add this information to your reservation either through My Bookings or during online check-in.

Once you complete your flight reservation on, you will be able to view your confirmation number, booking status and other booking details on the booking confirmation page.

We will also send you the itinerary via email confirming your booking details. Please review your itinerary details to confirm they are accurate and contact us immediately should you need to make any corrections.

If your browser does not display a confirmation page and booking confirmation number, it is possible that the booking has been completed successfully but the confirmation page has failed to reach your browser. Please check your email inbox, including any spam/junk folders, to see if the itinerary email has arrived confirming your reservation details.

If you have not received an email, please contact us.

You can either attempt to make a reservation online again or contact us and we will investigate what happened and if needed, make a booking for you.