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Porter Passes and Gift Certificates FAQ

Here you'll find commonly asked questions and answers regarding purchasing and redeeming Porter Passes, if Porter Passes are transferable, and many other questions regarding the purchase and redemption of gift certificates.

Porter Passes

You may purchase Porter Passes here or through the Call Centre at 1-888-619-8622.

Porter Passes are valid for travel within 365 days from the date of purchase. Unused Passes are non-refundable.

Porter Passes are non-refundable and no refund, in whole or in part, will be issued for unused or forfeited flight credits.

Porter Pass flight changes or cancellations can be made online by signing into your VIPorter account or by calling our Call Centre Changes and cancellations are subject to the conditions of the fare rules.

Porter Passes can be used only on flights operated by Porter Airlines.

Packages of 10 flights are non-transferable. All other Porter Passes may be shared by more than one traveller.

Porter Passes include all surcharges and mandatory fees. Sales tax (as applicable) will be added to the base cost of Porter Passes at the time of purchase.

Gift Certificates

Porter Gift Certificates can be purchased through the Porter Call Centre at 1-888-619-8622.

Gift Certificates are delivered electronically, via email.

No, Gift Certificates never expire and no service or inactivity fees apply.

You can redeem your Gift Certificate at the Payment page when completing a purchase at flyporter.com or by contacting our Call Centre at 1-888-619-8622. Gift Certificates cannot be redeemed at airport kiosks or at check in counters.

A Gift Certificate can be redeemed to purchase air travel (including base fare, fees and taxes) and related ancillary services on any flight operated by Porter airlines. You can also redeem it towards a Porter Pass purchase. Gift Certificates are not redeemable for Porter Escapes packages or group travel of 10 or more passengers.

No, your Gift Certificate will retain the remaining balance until it is used in full.

Yes, if the purchase price is greater than the value of your Gift Certificate, the difference may be paid with an additional valid form of payment.

For balance information and customer service please contact the Porter Call Centre at 1-888-619-8622.

Gift Certificates are not refundable and cannot be redeemed or exchanged for cash.

Yes, Porter Gift Certificates are fully transferable until redeemed.