Allergies

Not all allergies are the same, some are more severe than others. While we are pleased to assist passengers with allergies, we cannot guarantee an allergen-free environment given the public nature of our aircraft. If you have an allergy, you may want to take all necessary medical precautions and consider all your options before you fly with us.

Nut allergies

With 48 hours’ notice, we will remove nut products from our inflight service menu and assign seating in a buffer zone where passengers are requested not to consume any nut products.

Despite our best efforts, nut product residue may continue to be present in the cabin. Other onboard food items may contain trace elements of nuts and other passengers may bring aboard food items containing nut products or residue.

For this reason, passengers with a nut allergy are strongly encouraged to take all necessary medical precautions to prepare for the possibility of exposure.

Animal dander, dog or cat allergies

When given 48 hours’ notice, we will assign seating with a buffer zone separating you from any passengers travelling with service animals or pets.

Any pets will be kenneled and positioned in an area away from the pet free cabin zone in an effort to minimize potential exposure.

Please keep in mind that it is not possible to eliminate animal dander or fur from the aircraft cabin as service animals may be present onboard and passenger clothing may carry animal allergens.

How to request a buffer zone

To request a buffer zone, please contact our Disability Assistance line at least 48 hours prior to your flight’s departure. We will also make a reasonable effort to accommodate your request if it is made within 48 hours.

Be prepared

Here are a few precautionary tips to help you have a safe and smooth journey:

  • We strongly encourage you to consult your physician to determine if it is safe for you to fly. It is always wise to identify risks of exposure and establish a plan to be prepared for an allergic reaction.
  • If you have been prescribed antihistamines or an epinephrine/adrenaline auto injector like EpiPen, make sure you carry this with you in your carry-on baggage. They should be clearly labelled and accessible throughout the flight in the seat pocket or on you personally.
  • On the day of your flight, arrive early and allow ample time to clear security with properly labelled medications in your carry-on luggage. Review our Medication and Medical Conditions section for additional information.
  • Even if special arrangements were made for you in advance, you should still notify the cabin crew of any allergies.
  • Our cabin crew is trained to recognize symptoms of anaphylaxis and administer treatment but if you are travelling with family or friends they would be expected to help you first.
  • We also recommend you tell the people seated next to you where you have placed the medication and what to do in an emergency just in case.
  • You are welcome to bring your own non-perishable food on board, in case our in-flight snack service does not meet your dietary requirements.

Disability assistance contact information

1-855-542-3707

TTY - dial 711

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