Porter understands the challenges associated with cognitive impairments. We recommend that you let us know if you are travelling with a loved one who has any such disability so that we can provide them with the appropriate assistance before and during the flight.
We will endeavour to make all possible arrangements so that the journey is enjoyable. We can help with:
Assistance does not include:
Any passenger with a disability who is travelling alone must be able to perform these actions independently during travel, without outside help.
To travel safely, passengers with cognitive or developmental impairments must also be able to receive and understand cabin crew’s safety instructions during the flight. If this is not the case, we strongly recommend that the passenger travels with a personal attendant in order to avoid any difficulties.
If you are travelling with someone who has a cognitive impairment, it is best to be prepared for the following circumstances:
To learn more about Porter services that are tailored for passengers with specific needs, please review Our Disability Assistance Services.
To discuss accommodations or to request assistance, please contact our Disability Assistance Desk.
Toll free: 1-855-542-3707
Voice relay service: TTY - dial 711