We are pleased to offer you wheelchair and mobility assistance at all airport locations serviced by Porter Airlines.
We want to make your journey as comfortable as possible and we will be pleased to help you with your needs. The more information you provide about the level of assistance you require, the better we will be able to address your needs during your journey with us.
We offer service wheelchairs for use at all airport locations. You can request this service when making a reservation. Upon arrival at the Check-In counter, simply notify the Porter staff that you require a wheelchair for transportation to the departure gate.
To allow Porter to provide you with the best possible service, we ask that you allow sufficient time for check-in and boarding. It is best that you arrive at the Check-In counter at least 90 minutes before your scheduled departure time.
If you need curbside assistance, we recommend that you request it in advance by contacting our Disability Assistance line at least 48 hours prior to your flight’s departure. Porter will make reasonable efforts to accommodate requests made within 48 hours of your departure.
Billy Bishop Toronto City Airport is wheelchair accessible, either by the ferry ride across the channel or by the pedestrian tunnel, with elevators on both the mainland and the island entrances.
If you have pre-arranged the curbside assistance service, we will come to meet you at the main Terminal entrance on the island, next to the Passenger Drop Off area. We recommend that you arrive on the island at least 90 minutes before the scheduled departure time of your flight so that we can properly assist you.
To take your vehicle on the ferry free of charge, please display your accessible parking permit on the dashboard or produce a copy of your itinerary to show that you have requested disability assistance. Vehicles dropping off passengers with disabilities will not be charged; however, vehicles that intend to park on the island will be charged both ferry and parking fees.
When your vehicle exits the ferry, please proceed to the Passenger Drop Off area, ahead and to the right. Our airport staff can be reached through the courtesy intercom located inside the main Terminal entrance. Designated seating/waiting area is located inside the Terminal next to the entrance doors.
For curbside assistance, you may also choose to be dropped off in front of the passenger Ferry Terminal on the mainland. Our airport staff can be reached through the courtesy intercom located inside the main Ferry Terminal entrance. The customer service ambassador will be dispatched from the airport to meet you at the Ferry Terminal waiting area. Designated seating/waiting area is located inside the Ferry Terminal next to the entrance doors.
During peak travel periods, we appreciate your patience in the event you have to wait a few extra minutes for a wheelchair or for additional assistanceDownload Billy Bishop Toronto City Airport map (PDF)
If you are travelling with your own mobility equipment (including wheelchair, crutches, walkers or other mobility aids) you will be able to bring them free of charge in addition to the standard baggage allowance.
Space permitting, mobility aids that meet the size and weight restriction for the approved cabin storage space can be brought on board.
Walking canes or crutches must be stowed under your seat prior to takeoff and landing. Canes or crutches must lie flat on the floor and should not block emergency exits or protrude into the aisle.
When travelling with your own wheelchair, whether battery-powered or manual, it is important to have the following information ready:
You may check your folding or manual wheelchair either at Check-In or at the gate and use a service wheelchair for travel within the airport.
In the event that we need to prepare your battery-operated wheelchair or scooter for stowage, it will need to be checked at the airport counter. Our staff will assist you to the departure gate with a service wheelchair.
We do not transport wet cell batteries, or any battery that is damaged or leaking.
Passengers may bring wheelchairs or other battery-powered mobility aids with dry cell or gel, non-spillable batteries, as checked baggage when:
If the wheelchair or mobility aid contains a lithium battery (or batteries) that is securely attached to the wheelchair or mobility aid the battery may remain installed in the wheelchair.
The wheelchair or mobility aid may then be carried as checked baggage provided:
Where a lithium-ion battery-powered mobility aid is specifically designed to allow its battery (or batteries) to be removed by the user (e.g. collapsible):
Due to the dimensions and specifications of our aircrafts, please keep the following in mind:
In accordance with manufacturer's recommendations and to reduce any risk of damage to your mobility aid, battery-powered wheelchairs or scooters, should be loaded and stowed in the upright position (folded or unfolded). Therefore, the height and width of the device cannot exceed the size of the aircraft cargo door.
While most devices can be accommodated on our fleet, our aircraft have the following door restrictions:
|Baggage door height||1.43meters (56 inches)|
|Baggage door width||1.27meters (50 inches)|
We encourage passengers travelling with wheelchairs to review the dimensions of their wheelchair. It is important for you to know if your wheelchair will fit into the cargo hold and to provide your wheelchair dimensions (height x width x depth) and weight to Porter, in advance, for inclusion in your reservation.
While we strive to ensure the safe carriage of any mobility aid, there are some safety factors that could prevent carriage, such as when your wheelchair or mobility aid weight exceeds aircraft loading limitations due to limited hold dimensions and capacity of a narrow-bodied aircraft.
As mobility aids come in different shapes, sizes and weights, we can’t specify exactly the limits that our aircrafts can carry. If you intend to travel with a mobility aid, it’s advisable to contact our Disability Assistance Desk as early as possible.
All Porter aircrafts are equipped with an onboard wheelchair designed to fit in the aisle. Our cabin crew uses it to assist those with reduced mobility to move to and from the aircraft lavatory.
Please note that our cabin crew cannot assist with moving passengers from their seat to the onboard wheelchair or from the chair onto the toilet. Passengers must be able to use the grab bars to transfer themselves.
To facilitate seating, all of our seats are equipped with movable armrests, except 1A/B and 2C/D.
Easy-access lavatory is located at the very front of the aircraft next to the cockpit.
Its door handles and locks, grab bars, soap dispensers, faucets, flush controls are designed to be operable with minimal effort.
Lavatory is equipped with assist handles (grab bars), however it cannot accommodate a wheelchair. You must be able to move from your seat to the onboard wheelchair or from the chair onto the toilet. You must be able to use the grab bars to transfer yourself.
Generally, passengers who have mobility limitations will not require medical clearance to fly. However, it is advisable to consult with your physician in relation to flying with your particular disability as a precaution.
In cases where Porter cannot meet a passenger’s specific medical needs, Porter reserves its rights to deny travel.
Toll free: 1-855-542-3707
Voice relay service: TTY - dial 711