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Mobility and Wheelchair Assistance

We are pleased to offer you wheelchair and mobility assistance at all airport locations serviced by Porter Airlines.

We want to make your journey as comfortable as possible and we will be pleased to help you with your needs. The more information you provide about the level of assistance you require, the better we will be able to address your needs during your journey with us.

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Airport wheelchairs

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We offer service wheelchairs for use at all airport locations. You can request this service when making a reservation. Upon arrival at the Check-In counter, simply notify the Porter staff that you require a wheelchair for transportation to the departure gate.

To allow Porter to provide you with the best possible service, we ask that you allow sufficient time for check-in and boarding. It is best that you arrive at the Check-In counter at least 90 minutes before your scheduled departure time.

Curbside assistance

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If you need curbside assistance, we recommend that you request it in advance by contacting our Disability Assistance line at least 48 hours prior to your flight’s departure. Porter will make reasonable efforts to accommodate requests made within 48 hours of your departure.

Billy Bishop Toronto City Airport (YTZ)

Billy Bishop Toronto City Airport is wheelchair accessible, either by the ferry ride across the channel or by the pedestrian tunnel, with elevators on both the mainland and the island entrances.

Airport Terminal

If you have pre-arranged the curbside assistance service, we will come to meet you at the main Terminal entrance on the island, next to the Passenger Drop Off area. We recommend that you arrive on the island at least 90 minutes before the scheduled departure time of your flight so that we can properly assist you.

To take your vehicle on the ferry free of charge, please display your accessible parking permit on the dashboard or produce a copy of your itinerary to show that you have requested disability assistance. Vehicles dropping off passengers with disabilities will not be charged; however, vehicles that intend to park on the island will be charged both ferry and parking fees.

When your vehicle exits the ferry, please proceed to the Passenger Drop Off area, ahead and to the right. Our airport staff can be reached through the courtesy intercom located inside the main Terminal entrance. Designated seating/waiting area is located inside the Terminal next to the entrance doors.

Passenger Ferry Terminal

For curbside assistance, you may also choose to be dropped off in front of the passenger Ferry Terminal on the mainland. Our airport staff can be reached through the courtesy intercom located inside the main Ferry Terminal entrance. The customer service ambassador will be dispatched from the airport to meet you at the Ferry Terminal waiting area. Designated seating/waiting area is located inside the Ferry Terminal next to the entrance doors.

During peak travel periods, we appreciate your patience in the event you have to wait a few extra minutes for a wheelchair or for additional assistance

Download Billy Bishop Toronto City Airport map (PDF)

Note: Curbside assistance is only available from Billy Bishop Toronto City Airport (YTZ). For all other airports at which Porter operates, wheelchair assistance begins at the Porter check-in counters.

Travelling with own wheelchair or mobility aid

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If you are travelling with your own mobility equipment (including wheelchair, crutches, walkers or other mobility aids) you will be able to bring them free of charge in addition to the standard baggage allowance.

Space permitting, mobility aids that meet the size and weight restriction for the approved cabin storage space can be brought on board.

Walking canes or crutches must be stowed under your seat prior to takeoff and landing. Canes or crutches must lie flat on the floor and should not block emergency exits or protrude into the aisle.

When travelling with your own wheelchair, whether battery-powered or manual, it is important to have the following information ready:

  • The dimensions of your personal mobility device including height, width, and length
  • The weight of your wheelchair or scooter
  • The battery type (if applicable)

Special Declaration of Interest

If you are travelling on an international itinerary, you may make a special declaration of interest in relation to your mobility aid under Article 22(2) of the Montreal Convention.

Manual wheelchairs

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You may check your folding or manual wheelchair either at Check-In or at the gate and use a service wheelchair for travel within the airport.

  • If you choose to drop off your wheelchair at Check-In, you will be provided with a service wheelchair and assisted to the departure gate by one of our staff.
  • If you would prefer to use your personal wheelchair within the airport, you can arrange to have it checked at the departure gate. Your wheelchair will be returned to you at your destination gate or at your connecting airport.
  • Keep in mind, however, that the time between connecting flights may be insufficient to provide this service during a layover, especially if disassembly and reassembly of the wheelchair are required. If time is a factor, we recommend that you take advantage of Porter’s wheelchair service instead.

Battery-operated wheelchairs

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In the event that we need to prepare your battery-operated wheelchair or scooter for stowage, you may choose to check it in at the airport counter or have it checked at the gate. Our staff will assist you to the departure gate with a service wheelchair if your battery-operated mobility aid is checked in at the counter.

  • Some disassembly of your wheelchair may be required. This may include disconnection and connection of the battery in accordance with Dangerous Goods requirements.
  • If disassembly of the wheelchair is required, you will need to be present during the disassembly and reassembly of the device.
  • We recommend that you bring the manufacturer’s assembly/disassembly instructions with you to the airport and attach them, along with wheelchair’s specific battery type, to the wheelchair.
  • We also recommend that you take the detachable items, such as seat cushions and footrests with you on board the aircraft.
  • If you have dropped off your battery-operated wheelchair or scooter at Check-in, it will be returned to you at Baggage Claim upon arrival at your final destination.

Important battery information

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Spillable batteries (Wet cell/acid)

We do not transport wet cell batteries, or any battery that is damaged or leaking.

Non-spillable batteries (Dry cell/gel)

Passengers may bring wheelchairs or other battery-powered mobility aids with dry cell or gel, non-spillable batteries, as checked baggage when:

  • Battery is disconnected.
  • Terminals are protected from short circuits.
  • Battery is securely attached to the wheelchair or mobility aid.

Lithium-ion batteries

If the wheelchair or mobility aid contains a lithium battery (or batteries) that is securely attached to the wheelchair or mobility aid the battery may remain installed in the wheelchair.

The wheelchair or mobility aid may then be carried as checked baggage provided:

  • The battery terminals are protected from short circuits.
  • The battery is securely attached to the wheelchair or mobility aid.

Where a lithium-ion battery-powered mobility aid is specifically designed to allow its battery (or batteries) to be removed by the user (e.g. collapsible):

  • The battery must be removed. The wheelchair/ mobility aid may then be carried as checked baggage without restriction.
  • The battery must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals).
  • The removed battery must be protected from damage (e.g. by placing each battery in a protective pouch). The battery must be carried in the passenger cabin.
  • Removal of the battery from the device must be performed by following the instructions of the manufacturer or device owner.
  • The battery must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.
  • A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried.

Damaged or lost mobility aids

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If Porter does not provide your checked mobility aid to you upon arrival due to loss or damage to the mobility aid:

  • Porter will provide a suitable temporary replacement without charge;
  • Porter will reimburse any reasonably incurred expenses as a result of our failure to make the mobility aid available upon arrival or otherwise resulting from the loss or damage to the mobility aid;
  • in the case of a damaged mobility aid that can be repaired, Porter will arrange at our expense for the prompt and adequate repair of the aid and return it to you as soon as reasonably possible; or
  • in the case of a damaged mobility aid that cannot be repaired, or which is lost and cannot be located with 96 hours after the passenger's arrival, Porter will (a) replace it with the same model of mobility aid or, if not available, one with substantially identical features and qualities in relation to your mobility needs, or (b) reimburse the passenger for the replacement cost of the aid.

Aircraft safety restrictions

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Due to the dimensions and specifications of our aircrafts, please keep the following in mind:

  • Storage of passenger wheelchairs in the cabin is not possible.
  • Stowage of some passenger mobility aids may not be possible in the cabin unless they meet the size and weight restriction for the approved cabin storage space.
  • There is generally a limit of how many wheelchairs we can carry per flight.

Mobility aid size

In accordance with manufacturer's recommendations and to reduce any risk of damage to your mobility aid, battery-powered wheelchairs or scooters, should be loaded and stowed in the upright position (folded or unfolded). Therefore, the height and width of the device cannot exceed the size of the aircraft cargo door.

In addition, due to safety regulations, there is also a height limit that applies to items placed in the cargo compartment of our E195-E2 aircraft. While a taller item may fit through the doors, any package higher than 80 cm will need to be turned on its axles in order to be stored safely in the cargo compartment due to a margin requirement of the Fire Suppression System.

We encourage passengers travelling with wheelchairs to review the dimensions of their wheelchair. It is important for you to know if your wheelchair will fit into the cargo hold and to provide your wheelchair dimensions (height x width x depth) and weight to Porter, in advance, for inclusion in your reservation.

Aircraft Cargo Door Specifications

Type Size
E195-E2 Dash 8-400
Baggage door height 87 cm (34.2 in) 143 centimeters (56 inches)
Baggage door width 110 cm (43.3 in) 127 centimeters (50 inches)

Mobility aid weight

While we strive to ensure the safe carriage of any mobility aid, there are some safety factors that could prevent carriage, such as when your wheelchair or mobility aid weight exceeds aircraft loading limitations due to limited hold dimensions and capacity of a narrow-bodied aircraft.

As mobility aids come in different shapes, sizes and weights, we can’t specify exactly the limits that our aircrafts can carry. If you intend to travel with a mobility aid, it’s advisable to contact our Disability Assistance Desk as early as possible.

Onboard accessibility

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Onboard wheelchair

All Porter aircrafts can accommodate an onboard wheelchair to fit in the aisle. Our cabin crew uses them to assist those with reduced mobility to move to and from their seat. To ensure availability, requests for onboard wheelchairs should be made at least 48 hours prior to the flight. For requests made less than 48 hours prior to departure, we will make reasonable efforts to provide onboard wheelchair service.

Please note that when providing transfer assistance with the onboard wheelchair, our cabin crew cannot assist with lifting passengers between their seat and the onboard wheelchair or between the wheelchair and the toilet. Passengers must be able to use the grab bars to transfer themselves.

To facilitate seating, all of our seats are equipped with movable armrests, except 1A/B and 2C/D on board the Dash 8-400 and 1A/B/C/D on board the E195-E2.

Onboard lavatory

Easy-access lavatory is located at the very front of the aircraft next to the cockpit.

Its door handles and locks, grab bars, soap dispensers, faucets, flush controls are designed to be operable with minimal effort.

Lavatory is equipped with assist handles (grab bars), however it cannot accommodate a wheelchair. You must be able to move from your seat to the onboard wheelchair or from the chair onto the toilet. You must be able to use the grab bars to transfer yourself.

Medical clearance

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Generally, passengers who have mobility limitations will not require medical clearance to fly. However, it is advisable to consult with your physician in relation to flying with your particular disability as a precaution.

In cases where Porter cannot meet a passenger’s specific medical needs, Porter reserves its rights to deny travel.