To help us make your journey flow as smoothly as possible, we recommend you letting us know as far in advance as possible about any special requirements. The more information we have regarding the assistance you may require, the better we can prepare to meet your needs during your trip.
You can tell us what you need:
The health and safety of all our passengers is important to us. We will make every effort to accommodate your travel needs while also taking into consideration the health and safety of other passengers.
To accommodate special requests, we need up to 48 hours advance notice if you:
Please review all the information in the Disability Assistance section. If you are unable to find the information you are looking for, please do not hesitate to contact us. Our agents will be happy to discuss your specific requirements when you call. Although we don't require information concerning the extent of your disability, the more facts you can share with us about your travel needs, the better we will be able to assist you.
Toll free: 1-855-542-3707
Voice relay service: TTY - dial 711
Monday to Friday: 5:30 AM to 11:00 PM ET
Saturday and Sunday: 6:00 AM to 10:00 PM ET