Close

Looks like you are using an unsupported browser

For the best experience on flyporter.com, we recommend using the latest version of Google Chrome, Safari or Edge.

chrome-icon safari-icon microsoft-edge-icon

Please upgrade your browser to improve your experience and security.Close

Close Button

Porter

Your handy travel companion

GET

Travelling With a Personal Attendant

Porter is pleased to offer various types of assistance if you have reduced mobility or other disability-related needs. If you’re not sure if you need a personal attendant or just a little help here and there, you can learn more about the choices you have on Our Disability Assistance Services.

Travel within Canada

On flights within Canada, in accordance with the Canadian Transportation Agency’s One Person One Fare Policy, Porter will provide a seat, at no extra charge, for attendants who are travelling with individuals who, because of a disability, are unable to travel alone.

You may qualify for this program if:

The policy does not apply to:

To find out if you are eligible, you must have your physician or another medical practitioner complete the Request for Additional Seating for an Attendant (PDF) form and return the completed form to Porter no less than 48 hours prior to your flight. If you are filling the form interactively, please download and open the PDF form in Adobe Acrobat.

Application approval process

Application approval process info collapsed Application approval process info expanded
  • All requests for additional seating for an attendant for reasons of disability will be reviewed based on the information received. Confirmation of approval or denial will be communicated to you.
  • Before making a final decision to approve or decline the request, Porter may contact your physician or medical practitioner to confirm or clarify details provided on the form.
  • Decisions rendered by the Disability Assistance Desk are final.
  • Incomplete and illegible documents will not be approved.
  • A completed and approved form is deemed valid for five (5) years from date of physician’s or medical practitioner’s signature.
  • Medical information shared is kept confidential in accordance with PIPEDA and CTA requirements.
  • The form must also be presented at the time of check-in.

How to book

How to book info collapsed How to book info expanded
  • Have your doctor complete Request for Additional Seating for an Attendant (PDF) form.
  • Complete own booking (online or through the Porter Call Centre).
  • Add your reservation information to your request and e-mail the completed form to [email protected].
  • Once approved, a separate reservation will be made for your attendant and seating will be provided side-by-side.

Alternately, when booking within 48 hours prior to departure, to ensure that both reservations are confirmed and booked at the lowest available cost, seats should be purchased for both you and your personal attendant.

If the attendant request is approved, Porter will refund the cost of attendant’s reservation in full. The request for refund must be submitted within 30 days of the date of initial travel with Porter. If the request is not approved, no refund or compensation will be issued.

Personal attendant requirements

Personal attendant requirements info collapsed Personal attendant requirements info expanded
  • Your personal attendant must be a self-reliant, able-bodied person and at least 18 years of age.
  • Your personal attendant must be mentally and physically capable of fully attending to all your personal and physical needs during all aspects of travel with Porter, if required:
    • Boarding and disembarkation
    • Carriage of carry-on baggage and/or medical equipment
    • Washroom and sanitary requirements both on the aircraft and on the ground
    • Medicating and medical procedures
    • Food and beverage consumption
    • Immigration and customs procedures
    • Potential inflight and ground emergencies
  • When accompanying a passenger for the purpose of providing disability assistance, a personal attendant may not travel with an infant, a child less than 12 years of age or with a pet in cabin.
  • It is not necessary for your attendant to be medically trained.
  • You and your personal attendant will be offered pre-boarding. Accommodations for a service animal can also be made.
  • Your personal attendant must remain with you, and be seated next to you during the entire flight.

Due to safety regulations, you and your personal attendant cannot be seated in an emergency exit row (premium seats).

You may request one person to be your personal attendant from the originating city to your destination, and a different one returning back.

Should your choice of attendant change prior to travel, Porter will accommodate this change free of charge with 24 hours advance notice.

Travel to/from the US

If you wish to travel with an attendant on flights to and from the U.S. or if you are not eligible for a free attendant seat on a domestic flight, you have the option to purchase a seat online or through the Porter Call Centre.

When a personal attendant is required

If you are unsure whether you need a travelling attendant or not, here are a few instances when Porter requires you to have one: