At departure time if there are more passengers with confirmed reservations present at the gate than there are seats available, we will first ask for volunteers who are willing to give up their reserved seat in exchange for:

• travel vouchers and
• a confirmed seat on a later flight.

While passengers who have already boarded the aircraft may volunteer to give up their confirmed seats, Porter will not choose an already seated passenger for denied boarding unless it is necessary for safety reasons.

In the rare situation where there are not enough volunteers, we may deny boarding to other passengers and give boarding priority to:

• unaccompanied minors
• passengers with disabilities
• passengers travelling with family members
• passengers who were previously denied boarding on the same ticket

If you are denied boarding due to a situation outside of Porter’s control, the following standards of treatment will apply:

• You will be provided with the Denied Boarding Passenger Information sheet that explains what you are entitled to;
• If the alternate travel arrangements that we offer do not meet your needs, you are entitled to a refund of the unused portion of the ticket.

If you are denied boarding due to a situation within Porter’s control, but required for safety reasons, you are entitled to the following:

• You will be provided with the Denied Boarding Passenger Information sheet that explains what you are entitled to
• If the alternate travel arrangements that we offer do not meet your needs, you are entitled to a refund of the unused portion of your ticket;
• Meal vouchers, depending on the length of your delay, hotel if needed, and transportation to and from your overnight accommodations;
• Access to communication if needed, which could include access to Wi-Fi, gate phone or Porter employee phone.

If you are denied boarding due to a situation that was within Porter’s control, the following applies:

• You will be provided with the Denied Boarding Passenger Information sheet that explains what you are entitled to, and with a written confirmation of the amount of the compensation you are owed.
• Meal vouchers, depending on the length of your delay, hotel if needed, and transportation to and from your overnight accommodations.
• Access to communication if needed, which could include Wi-Fi, access to gate phone or Porter employee phone.
• Compensation paid based on length of delay, paid within 48 hours by cash or cheque:

Or the choice of a Porter flight voucher of a greater amount.

Please note that if you are denied boarding on a Porter flight originating in the United States, the same standards of treatment apply to all three (3) denied boarding categories and if needed, reasonable food, drink, and overnight accommodations.

In terms of compensation, you are entitled to 200% of your one-way fare (but no more than $775 USD) in case of a 1-4 hour delay; and in case of a delay of more than 4 hours, you are entitled to 400% of your one-way fare (but no more than $1550 USD) paid in cash within 24 hours (unless you agree to other payment methods/terms).