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Travel Insurance and Car Rentals FAQ

Find helpful answers to questions that other passengers have asked when it comes to car rental and travel insurance so you have peace of mind during your travels.

Travel insurance

The insurance quotes are based on age, cost of trip, and trip duration.

Allianz Global Assistance Insurance sends a separate confirmation email that contains the insurance policy, and confirmation of coverage within 48 hours of purchase.

Make changes or update your coverage directly with Allianz Global Assistance at 1-833-730-2281.

If you require emergency medical care and assistance while travelling, it is critical that you contact Allianz Global Assistance before seeking treatment. Our caring and experienced in-house medical team is ready 24/7 to help you. Call toll free from Canada and the USA at 1-833-730-2281, or for local or collect calls at 519-742-9203.

International operator assistance may be required, depending on where you are calling from and collect calls will be accepted.

It is recommended you confirm how to call Canada from your destination prior to departure so you are prepared in the event of an emergency.

If you have purchased travel insurance administered by Allianz Global Assistance and need to submit a claim, you have two options.

1. For the most efficient claims experience, that keeps you informed at each stage, submit out-of-pocket expenses through the secure Allianz Global Assistance Claims Portal: www.allianzassistanceclaims.ca

2. Speak with one of the helpful associates at Allianz Global Assistance about your claim:

Monday to Friday 8:00 AM. to 8:00 PM ET

1-833-730-2281

519-742-9203

If Allianz Global Assistance refunds your claim, any credits given by Porter will be voided.

Insurance is paid directly to Allianz Global Assistance and not to Porter and will display on your credit card statement as a separate charge from your Porter flight.

VIPorter points are not redeemable towards Allianz Global Assistance insurance.

Hertz car rentals

Restrictions may vary depending on the pickup location and the applicable laws of that province/state. Further information is available at http://www.hertz.ca under the "Qualifications and Requirements" section or by contacting Hertz at 1-800-654-3131.

Hertz sends a separate email that contains the confirmation number. Porter will include the confirmation number and quoted price on the passenger itinerary.

To make any modifications to your car rental, please contact Hertz directly at 1 800 654 3131.

Allianz Global Assistance insurance does not apply to car rentals. Car insurance can be purchased at the Hertz pickup counter.

Please contact Hertz directly at 1-800-654-3131 if your arrival time will change by a minimum of four hours.

Reservations for car rentals are paid directly to Hertz and not to Porter. As such, your car rental charges will not appear on your flight itinerary.

VIPorter points are not redeemable towards Hertz rentals.