Close

Looks like you are using an unsupported browser

For the best experience on flyporter.com, we recommend using the latest version of Google Chrome, Safari or Edge.

chrome-icon safari-icon microsoft-edge-icon

Please upgrade your browser to improve your experience and security.Close

Close Button

Porter

Your handy travel companion

GET

Seats, Baggage and Other Add-ons FAQ

Enhance your trip by choosing or upgrading your seat, adding baggage or other optional services to your booking. For detailed information on seats and bags, please visit our Seating or Baggage pages.

Refresh

Seats

Yes, you can choose your preferred seat for a fee or free, depending on the type of fare you purchased. Applicable seat fees are charged per flight segment per passenger in CAD/USD and subject to availability.

The simplest way to select your seat is through flyporter.com. Go to My Bookings and enter your booking confirmation number and last name. Once you’ve retrieved your flight reservation, click on Add/Change Seat in your flight Options checklist and choose the seat you want. Alternatively, you can easily select your seat using the Porter app. Retrieve your reservation and select Change or select seats.

If you prefer to speak to someone in person, you can call us at 1 888 619-8622.

VIPorter members can select their aisle or window seat preference through their VIPorter account. We will attempt to accommodate those preferences when automatically assigning seats. Not a member? Join Now

You can pay for seats with your credit card (Amex, Master Card, Visa or UATP), with your Porter travel credit or a Porter Gift Certificate.

You will be allocated a seat when you check in or at the boarding gate.

We’ll do our best to keep your party together, however it is recommended to select your seats in advance to ensure that you’ll sit together, especially if your party is booked on different confirmation numbers.

Feature Embraer E195-E2 Dash 8-400
Seat Width (armrest to armrest) 46.5 cm (18.3 in) 43 cm (17 in)
Seat Depth 42.4 cm (16.7 in) 38 cm (15 in)

Aisle and middle armrests lift on all seats, except the Emergency Exit /Bulkhead seats (designed for storing service trays). All window armrests are fixed.

Our seatbelts are 35 inches in length and you can request a 25 inch extension onboard the aircraft.

If you are not able to safely and comfortably fit in one seat with the armrests down for the entirety of the flight, please see our Special or Extra Seating page for information.

To purchase an extra seat, contact our Call Centre at 1-888-619-8622.

In-seat power outlets and on-board Wi-Fi is available on our Embraer E195-E2 aircraft. The Dash 8-400 aircraft are not equipped with these amenities..

There are 132 seats on the Embraer E195-E2 aircraft and 78 seats on the Dash 8-400.

Baggage

Your fare determines what you can bring onboard with you. For example, if you are travelling on a Basic fare you are only permitted one personal item (ex. purse or laptop bag), with all other articles to be checked.

If you are travelling on a Standard, Flexible, Freedom, Navigate or Ultimate fare, you can bring two free carry-on articles onboard:

  • 1 standard carry-on bag not exceeding 55 x 40 x 23 cm or (21.5 x 15.5 x 9 in)
  • 1 personal article not exceeding 33 x 43 x 16 cm or (13 x 17 x 6 in)

All carry-on baggage must fit in the sizing device located both at check-in and the gate areas. Note that rollaboard suitcases will not fit in the overhead bins on some of our aircraft and will need to be gate checked with a GatePorter tag for drop-off and pickup plane-side at the arrival gate.

For more information review our Carry-on Baggage section.

Basic fare does not include a standard carry-on or GatePorter service. However, you have the option to upgrade your Basic fare features on the day of travel by purchasing a Basic Express, either during web check-in or at the airport. With a Basic Express, you are entitled to a standard carry-on bag and an electronic boarding pass, which would allow you to skip the lines and proceed straight to security.

If you are travelling with an infant under the age of 2 on your lap, you may bring a diaper bag to carry their belongings, in addition to your personal carry-on allowance.

Passengers travelling with children are permitted to carry, free of charge, one stroller and one car seat per child.

For detailed information on allowances and other related items, please review Baggage Allowance for Children and Infants.

Yes, mobility aids or any other assistive devices can be brought on board at no extra charge in addition to the standard baggage allowance, as long as they are for your personal use. This includes, but is not limited to wheelchairs, scooters, canes, crutches, walkers, braces, CPAP machines and personal oxygen concentrators.

We will carry your assistive devices as priority checked baggage when stored in the cargo hold, or in the aircraft cabin where space permits.

The following items are also not counted against your carry-on allowance:

  • coat or a jacket
  • umbrella
  • small pillow or blanket
  • car seat, umbrella stroller or a diaper bag
  • cremated remains
  • container carrying life sustaining items

No, unfortunately that is not possible. The space on board is limited, so in the interest of your own and other passengers' safety and comfort, weight and size limitations of carry-on baggage must be respected.

Safety regulations limit the quantity of liquids, aerosols and gels that can be transported in your carry-on baggage. To speed up security screening, please ensure that the liquids, personal/toiletry items and non-solid food in your carry-on are packaged properly before arriving at the airport.

  • All liquids, gels and aerosols, pastes, lotions, creams, drinks and other items of similar consistency must be in containers with a capacity no greater than 100 ml (3.4 oz).
  • Containers must be packed in a transparent, re-sealable plastic bag with a maximum capacity not exceeding 1 litre.
  • Only 1 bag is allowed per traveller, and must be taken out of carry-on baggage for inspection at airport security.
  • Exemptions will be made for medications, special dietary requirements and baby food in reasonable quantities. Duty free purchases such as cigarettes, alcohol and perfume are also permitted in reasonable quantities, provided that they have been sealed at the point of purchase in a Security Tamper Evident Bag with the receipt inside.
  • Containers larger than 100ml will not be accepted, even if they are only partially filled.

Porter is pleased to allow your cat or small dog to travel with you in the aircraft cabin, in an airline-approved carrier, provided the carrier fits under the seat in front of you. For cost details and for more information on travelling with your pet, please refer to our Pets Travelling in the Aircraft Cabin page.

Designated service animals for special needs passengers are always permitted onboard with proper documentation.

You can bring solid foods like sandwiches, fruit, nuts, etc. on board. However, liquid foods like soups, pudding, jams, sauces or yoghurt, are subject to the same restrictions as all other liquids in your carry-on. To learn more about travelling with food and perishable items visit our Special Items page.

Whether your checked bag is free or comes with a fee depends on the type of fare you purchase and your VIPorter status. If you already have a booking, the easiest way to check is through My Bookings. Start by clicking the Add Baggage link in your Flight Options checklist, follow the instructions and we’ll tell you whether there is a fee or not.

Checked baggage fees vary and are determined by your flight’s origin and destination, as well as the channel you use to pay for the fee. For full details on Porter’s checked baggage policy, please visit our Checked Baggage page.

Any applicable checked baggage fees can be paid for:

  • When booking on flyporter.com
  • Online through My Bookings, up to one hour prior to departure
  • During online check-in
  • At the airport kiosk (select airports only)
  • At the airport check-in counter

Online, you can use your credit card (Amex, MC, Visa, UATP), Gift Certificate or Reservation Credit. At the check-in counter and the gate, Porter only accepts debit or credit payments. We are now cash free.

Paying for your checked baggage online is always cheaper than paying at the airport.

Your oversized and/or overweight baggage needs to be verified at airport check-in to ensure that your bag is within allowable size and weight limits. We suggest that you arrive at the airport at least 30 minutes prior to your recommended check-in time to allow sufficient time for screening. For more details, visit our Checked Baggage page.

Porter baggage fees are not based on kilos. The maximum weight of a standard suitcase is 23 kg (50lb). If your bag weighs more than 23kg (50lb) and does not exceed 32 kg (70 lb) an overweight bag fee is collected at the airport.

Bags weighing more than 32 kg will not be accepted. Some special items, such as wheelchairs, exceeding the maximum weight/dimensions may be accepted with prior approval.

Yes, you can check a properly packaged TV as part of your checked baggage as long as it is in a box that does not measure more than 158cm (62in) total dimension and does not weigh more than 32 kg (70 lb). Overweight and oversize fees may apply.

Canadian and US military personnel are eligible for an enhanced baggage allowance when they fly on a Porter operated flight. Baggage fees will be waived for up to 3 pieces of checked baggage per person, as long as the following conditions are met:

  • No single piece can exceed 203 cm (80 in) total dimension or weigh more than 32 kg (70 lb).
  • Military identification must be shown at airport check in.
  • Military personnel may be active or retired
  • Military personnel may be travelling for business or personal reasons.

If you meet these requirements, please have your bags tagged and checked at the airport to take advantage of the enhanced baggage allowance. If you check in online or at an airport kiosk, you should indicate that you are travelling without checked bags.

Note: Family members or friends travelling on the same or separate reservation are not eligible for the enhanced baggage allowance.

Sporting equipment is subject to standard baggage policies and baggage fees where applicable. Most sporting equipment can be checked in or carried on board provided it is properly packaged and meets the size and weight restrictions. For more information regarding packing requirements and restrictions for your gear, visit Sporting Equipment.

Firearms and ammunition are only permitted as checked baggage and will be accepted on a Porter flight in accordance with dangerous goods regulations. For more details, review the Hunting, sporting firearms and ammunition section on our Sporting Equipment page.

Bundles

Bundles offer you the opportunity to save by purchasing two or more optional products or services together. These include seat selection and seating upgrades, baggage allowances, waived change fees, the ability to earn extra VIPorter loyalty points and more.

Bundles can be added at the time of booking or within 24 hours of your flight when checking-in online on flyporter.com

Bundle inclusions vary based on the type of fare you purchase (PorterClassic Basic or Standard fare) and the bundle type you select (Starter Pak or Plus Pak). Bundles may include PorterClassic or PorterClassic Stretch seat selection, checked baggage, cabin baggage and the option for an e-boarding pass, where applicable.

Unfortunately, no. Bundles come with a predetermined selection of inclusions.

Bundles are non-refundable, except when added at the time of booking and the booking is cancelled within 24 hours of original purchase.

Yes, bundles can be purchased for each passenger separately, per each direction. Passengers on the same booking may choose different bundles based on their needs.

Bundle prices are based on fare type, bundle type and the route they are purchased for. Check our Optional Services and Fees page for more information.

Bundles can be purchased with any Porter-operated flight booked in PorterClassic Basic or Standard fare. Bundles are not offered for PorterClassic Flexible, Freedom and PorterReserve Navigate and Ultimate fares or for flights operated by our interline or codeshare partners.

If you change your flight and you select the same fare type as your original flight, the bundle will be carried forward to your new flight, with the exception of the seat. You will need to reselect a new seat if the original seat is not available on the new flight. Seat changes to the same type of seat are complementary. Should you choose to upgrade your seat to a PorterClassic Stretch seat, an upgrade fee will apply.

If you change your flight and upgrade your fare, your bundle fee will be credited towards the cost of the upgrade.

Refund and Flight Change Options

Porter now offers 2 new add-on designed to provide additional flexibility to passengers with restrictive fare classes, whereby flight cancellations are subject to fees or are restricted.

Flight Change: This option allows passengers with a Basic, Standard, or Flexible fare to change their flight(s) without any change fees up until 24 hours prior to departure. Any fare difference still applies.

Flight Change + Refund: This option offers passengers with a Basic, Standard, or Flexible fare the ability to change their flight(s) without change fees (fare difference applies) up until 24 hours prior to departure. And, passengers can also choose to be refunded if they cancel their booking up until 24 hours prior to departure.

Refund and flight change options can be purchased at the time of booking on flyporter.com for all reservations booked in Basic, Standard and Flexible fare, as long as all of the flights are operated by Porter Airlines. They are not offered for reservations made within 48 hours of departure time.

Flight options can also be added to an existing reservation within 24 hrs of booking through the Porter Call Centre. This also includes third party agency reservations.

If you have purchased the Flight Change or the Flight Change + Refund option, you may change your flights as many times as you wish (fare difference applies). However, downgrading your fare type is not permitted.

Flight options are non-refundable, except if the reservation is cancelled within the first 24 hours of booking.

Yes, each one of the flight options must be purchased for all passengers on the booking at the same time. The Flight Change + Refund option is applicable to the entire reservation, however the Flight Change Option can be purchased per direction.

Flight options are not offered for Freedom fare bookings, reservations made within 48 hrs prior to departure nor for flights operated by our partner airlines.

Flight options can be purchased at the time of booking on flyporter.com for all reservations booked in Basic, Standard and Flexible fare, as long as all of the flights are operated by Porter Airlines.

They can also be added to an existing reservation within 24 hrs of booking through the Porter Call Centre This also includes third party agency reservations.

If you change your flight reservation, your flight option will be carried forward to your new flight automatically.