Help & Contact

How can we help you?

Popular FAQ topics

Need help with baggage? Get advice, links and contact details for missing and damaged bags

Find information about disability assistance services or provide feedback if we have not met your needs.

Get assistance with your account, missing points or tier status. Our VIPorter Service Team is here to help!

We’d love to hear from you! Share your concerns or compliments here.

Request proof of travel or a letter for your insurance company.

Check if you are eligible to receive compensation or reimbursement of expenses in case of a flight delay. Or submit a refund request.

Let’s chat!

We are here to help you with your reservation or with any questions you may have about travelling with Porter.

For Porter flight reservations:

Mon to Fri 9:00 AM to 6:00 PM ET

For Porter Escapes packages:

Mon to Fri 9:00 AM to 6:00 PM ET

Have you already booked?

Please have your booking confirmation ready when you call. Your confirmation number consists of a combination of 6 letters and numbers (e.g. AB1CD2). You can find it on your booking confirmation or your itinerary email.

For Porter Escapes packages, please have your 6 digits booking number (e.g. 000000) ready at the time of calling.