Checked Baggage

Any applicable checked baggage fees can be paid for:

• When booking on flyporter.com
• Online through My Bookings, up to one hour prior to departure.
• During online check-in
• At the airport check-in counter

Online, you can use your credit card (Amex, MC, Visa, UATP), Gift Certificate or Reservation Credit. At airport check-in and the gate, Porter only accepts debit or credit payments. We are now cash free.

For assistance with adding checked bags to your reservation, please contact our Call Centre.

Paying for your checked baggage in advance is always cheaper than paying at the airport.

Taking sporting equipment on your trip? No problem! Just make sure your gear is properly packaged and meets the size and weight restrictions.

If you exceed the size and weight allowance, overweight and/ or oversized fees may apply. Items above 32 kg (70 lb) and/or 203 cm (80 inches) combined length, width and height will not be accepted for transport.

Sporting equipment is counted as one piece of your checked baggage allowance. An additional handling fee applies to bicycles and hunting firearms.

Visit Sporting Equipment for more details.

If you are travelling with your own wheelchair, mobility aid or medical device you will be able to bring them free of charge in addition to the standard baggage allowance.

To learn more, visit Mobility and Wheelchair assistance.

For battery acceptance details, please refer to the Batteries section on the Restricted and Prohibited Items page.

If your Porter flight connects with another Porter or interline partner flight on the same booking or ticket, your baggage will be checked in and sent through to your final destination.

However, you will be required to collect your baggage and go through Customs and Immigration at the first port of entry:

• When you are entering Canada from the U.S. and then connecting to a domestic (Canada to Canada) or international flight.
• When you are entering the U.S. from Canada and then connecting to a domestic (U.S. to U.S.) or international flight.

Once you have cleared customs, drop off your checked baggage at a transfer or check-in desk, even if your bag has already been checked through to your final destination.

If you are connecting to a U.S. destination through Ottawa, you will have to pre-clear U.S. customs upon arrival, however you will not need to pick up your checked baggage. It will be transferred through to your final U.S. destination.

Please note that all liquids over 100mL, excluding duty free items, must be placed in checked baggage prior to security screening for connecting domestic flights. Duty free items are permitted as part of carry-on baggage while connecting, so long as the purchase meets conditions outlined by CATSA External site which may not meet accessibility guidelines.

Visit Connecting Flights to learn more.

Tips:

• Always check the destination printed on your baggage tag; that’s where your bag has been checked through to.
• Always keep your carry-on baggage, including GatePorter baggage, with you during your connection.

If you have already booked your flights directly with Porter Airlines, your itinerary will show your checked baggage allowance and which carrier’s allowances and charges apply.

JetBlue

For JetBlue interline reservations:

• When the first departure is operated by Porter, the Porter baggage policy applies.
• When the first departure is operated by JetBlue, the JetBlue baggage policy External site which may not meet accessibility guidelines applies.

Fees are collected on a one-way basis by the airline operating the first flight for each direction of your journey.

Other partners

When you travel on a single ticket with Porter and one of our airline partners, in most cases, Porter will honour the baggage policy of the most significant international carrier. However, to confirm applicable IATA regulations, we strongly recommend that you check the baggage policy of each airline on your actual itinerary.

If your journey includes more than one ticket, the baggage rules for each ticket will apply separately and they may be different.

Canadian and US military personnel are eligible for an enhanced baggage allowance when they fly on a Porter operated flight. Baggage fees will be waived for up to 3 pieces of checked baggage per person, as long as the following conditions are met:

• No single piece can exceed 203 cm (80 in) total dimensions or weigh more than 32 kg (70 lb).
• Military identification must be shown at airport check in.
• Military personnel may be active or retired.
• Military personnel may be travelling for business or personal reasons.

If you meet these requirements, please have your bags tagged and checked at the airport to take advantage of the enhanced baggage allowance. If you check in online or at an airport kiosk, you should indicate that you are travelling without checked bags.

Note: Family members or friends travelling on the same or separate reservation are not eligible for the enhanced baggage allowance.

Due to safety regulations, certain objects or substances may not be transported on an aircraft at all as they could endanger the safety of an aircraft and/or persons on board. To learn more see Restricted and Prohibited Items.

We also recommend keeping all fragile, valuable or expensive items with you in your cabin baggage, subject to carry-on baggage size and weight restrictions. This also includes travel documents, money and keys.

When transporting fragile items, it is your responsibility to ensure safe packaging with adequate cushioning material to prevent any breakage. If you choose to pack your valuable, fragile or irreplaceable property as checked baggage, Porter assumes no liability for the loss of, damage to or delay in delivery of such items.

Visit  Special Items to find answers to frequently asked questions about packing requirements and restrictions for your special baggage.

Quick and efficient service as soon as you touch ground.

Porter is enhancing your experience of flying more refined with a quick 30-minute delivery guarantee to the baggage claim. Whether you’re travelling for business or just arriving home, our goal is to help you get on your way as quickly as possible.

How it works

All checked bags will reach the baggage claim within 30 minutes of the aircraft arriving at the gate of any airport. If your bags do not arrive within the 30-minute guarantee, a $25 voucher will be issued to you for a future Porter flight within six months of it being issued. Please read the terms and conditions below.

What if my bags were delayed beyond 30 minutes?

You simply need to file a report with an on-site Porter agent at the baggage claim within one hour of the flight arrival to be credited with an electronic voucher on our file. One voucher is issued per qualified passenger (that’s for you and you only) for one or more checked bag(s). The offer does not apply to oversize or special handling items, such as golf clubs, skis or assistive devices.

Terms and Conditions

The 30-minute baggage delivery guarantee is offered on Porter Airlines operated flights only and not applicable if your journey contains a partner airline flight.

Checked items delivered to the odd size/oversize baggage claim area (e.g. oversize items, golf clubs, skis, surfboards, assistive devices, firearms) are not covered by the guarantee.

The guarantee does not cover non-revenue/space available travelers, including Porter Airlines employees or their travel companions, and employees of other airlines travelling on industry discounted tickets.

Porter Airlines reserves the right to suspend the Baggage Delivery Guarantee in the event of an airport baggage system malfunction, severe weather, or other conditions out of the airlines' control that prohibit timely baggage delivery, or during periods of extremely high traffic by posting an advance notice on this web page.

For those who qualify, one voucher will be issued per qualified passenger, for one or more checked bags.

Baggage delivery guarantee vouchers must be redeemed online at www.flyporter.com or through the Porter Call Centre within six months of issuance.

Baggage delivery guarantee vouchers are not transferable and may not be redeemed for cash, bartered, or sold.

Baggage guarantee suspended for holiday season

The volume of extra bags and gifts during the holiday season means that our Baggage Guarantee has to be temporarily suspended from December 15, 2017 to January 8, 2018. We will continue to make every effort to make sure that your bag gets to you at baggage claim within 30 minutes of landing. However we are not able to offer vouchers during this season.