Not all allergies are the same, some are more severe than others. While we are pleased to assist passengers with allergies, we cannot guarantee an allergen-free environment given the public nature of our aircraft. If you have an allergy, you may want to take all necessary medical precautions and consider all your options before you fly with us.
With 48 hours’ notice, we will remove nut products from our inflight service menu and assign seating in a buffer zone where passengers are requested not to consume any nut products.
Despite our best efforts, nut product residue may continue to be present in the cabin. Other onboard food items may contain trace elements of nuts and other passengers may bring aboard food items containing nut products or residue.
For this reason, passengers with a nut allergy are strongly encouraged to take all necessary medical precautions to prepare for the possibility of exposure.
When given 48 hours’ notice, we will assign seating with a buffer zone separating you from any passengers travelling with service animals or pets.
Any pets will be kenneled and positioned in an area away from the pet free cabin zone in an effort to minimize potential exposure.
Please keep in mind that it is not possible to eliminate animal dander or fur from the aircraft cabin as service animals may be present onboard and passenger clothing may carry animal allergens.
To request a buffer zone, please contact our Disability Assistance line at least 48 hours prior to your flight’s departure. We will also make a reasonable effort to accommodate your request if it is made within 48 hours.
Here are a few precautionary tips to help you have a safe and smooth journey:
Toll free: 1-855-542-3707
Voice relay service: TTY - dial 711