We understand that travelling with a medical condition can be overwhelming, so we strive to make it easy and smooth for you as much as possible.
Your health and peace of mind are important to us, so there’s no problem with bringing medication with you on board. However, to ensure a smooth journey, please take note of the following recommendations in regards to your medication:
Please note that our cabin crew is not permitted to administer medication. If you may require medication during the flight and you are not able to administer it by yourself, you may be required to travel with an attendant.
If your diabetes is stable you can fly with no restrictions, however you need to take care that you look after yourself during your trip.
For more detailed information about labeling information, disposal methods, proper containment and more, please visit CATSA External site which may not meet accessibility guidelines for travel within Canada or TSA External site which may not meet accessibility guidelines for travel to or from the US.
There are some medical conditions that may require you to talk to us before your flight so we can make sure you’re fine to fly with us. In the interest of safety, Porter requires a medical certificate for the following:
The medical certificate must contain a written statement from a physician stating that you are capable of completing the flight safely without requiring extraordinary medical assistance during the flight. This certificate must be dated within 10 days of the first flight of your itinerary.
If you have any additional questions please contact our Disability Assistance Desk at 1-855-542-3707.
For your peace of mind, we recommend purchasing suitable travel insurance. We can offer you the opportunity to purchase travel insurance as part of your flight booking but it is not available for all itineraries. If it's available, you will see the option on the Baggage page of the booking flow.
Toll free: 1-855-542-3707
Voice relay service: TTY - dial 711