Mobility and Wheelchair Assistance

We are pleased to offer you wheelchair and mobility assistance at all airport locations serviced by Porter Airlines.

We want to make your journey as comfortable as possible and we will be pleased to help you with your needs. The more information you provide about the level of assistance you require, the better we will be able to address your needs during your journey with us.

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Airport wheelchairs

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We offer service wheelchairs for use at all airport locations. You can request this service when making a reservation. Upon arrival at the Check-In counter, simply notify the Porter staff that you require a wheelchair for transportation to the departure gate.

To allow Porter to provide you with the best possible service, we ask that you allow sufficient time for check-in and boarding. It is best that you arrive at the Check-In counter at least 90 minutes before your scheduled departure time.

Billy Bishop Toronto City Airport (YTZ)

Billy Bishop Toronto City Airport is wheelchair accessible, either by the ferry ride across the channel or by the pedestrian tunnel, with elevators on both the mainland and the island entrances.

If you need curbside assistance, we will come to meet you at the main Terminal entrance on the island, next to the Passenger Drop Off area. We recommend that you arrive on the island at least 90 minutes before the scheduled departure time of your flight so that we can properly assist you.

To take your vehicle on the ferry free of charge, please display your accessible parking permit on the dashboard or produce a copy of your itinerary to show that you have requested wheelchair assistance. Vehicles dropping off passengers with disabilities will not be charged; however, vehicles that intend to park on the island will be charged both ferry and parking fees.

When your vehicle exits the ferry, please proceed to the Passenger Drop Off area, ahead and to the right. Our airport staff can be reached through the courtesy intercom located inside the main Terminal entrance. Designated seating/waiting area is located inside the Terminal next to the entrance doors.

During certain travel periods, airport service wheelchairs are in great demand. We appreciate your patience in the event you have to wait a few extra minutes for a wheelchair or additional assistance.

Please also note that due to safety concerns, Porter staff are unable to provide passenger transfer assistance to and from vehicles.

Travelling with own wheelchair or mobility aid

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If you are travelling with your own mobility equipment (including wheelchair, crutches, walkers or other mobility aids) you will be able to bring them free of charge in addition to the standard baggage allowance.

Space permitting, mobility aids that meet the size and weight restriction for the approved cabin storage space can be brought on board.

Walking canes or crutches must be stowed under your seat prior to takeoff and landing. Canes or crutches must lie flat on the floor and should not block emergency exits or protrude into the aisle.

When travelling with your own wheelchair, whether battery-powered or manual, it is important to have the following information ready:

  • The dimensions of your personal mobility device including height, width, and length
  • The weight of your wheelchair or scooter
  • The battery type (if applicable)

Manual wheelchairs

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You may check your folding or manual wheelchair either at Check-In or at the gate and use a service wheelchair for travel within the airport.

  • If you choose to drop off your wheelchair at Check-In, you will be provided with a service wheelchair and assisted to the departure gate by one of our staff.
  • If you would prefer to use your personal wheelchair within the airport, you can arrange to have it checked at the departure gate. Your wheelchair will be returned to you at your destination gate or at your connecting airport.
  • Keep in mind, however, that the time between connecting flights may be insufficient to provide this service during a layover, especially if disassembly and reassembly of the wheelchair are required. If time is a factor, we recommend that you take advantage of Porter’s wheelchair service instead.

Battery-operated wheelchairs

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In the event that we need to prepare your battery-operated wheelchair or scooter for stowage, it will need to be checked at the airport counter. Our staff will assist you to the departure gate with a service wheelchair.

  • Some disassembly of your wheelchair may be required. This may include disconnection and connection of the battery in accordance with Dangerous Goods requirements.
  • If disassembly of the wheelchair is required, you will need to be present during the disassembly and reassembly of the device.
  • We recommend that you bring the manufacturer’s assembly/disassembly instructions with you to the airport and attach them, along with wheelchair’s specific battery type, to the wheelchair.
  • We also recommend that you take the detachable items, such as seat cushions and footrests with you on board the aircraft.
  • If you have dropped off your battery-operated wheelchair or scooter at Check-in, it will be returned to you at Baggage Claim upon arrival at your final destination.

Important battery information

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Spillable batteries (Wet cell/acid)

We do not transport wet cell batteries, or any battery that is damaged or leaking.

Non-spillable batteries (Dry cell/gel)

Passengers may bring wheelchairs or other battery-powered mobility aids with dry cell or gel, non-spillable batteries, as checked baggage when:

  • Battery is disconnected.
  • Terminals are protected from short circuits.
  • Battery is securely attached to the wheelchair or mobility aid.

Lithium-ion batteries

If the wheelchair or mobility aid contains a lithium battery (or batteries) that is securely attached to the wheelchair or mobility aid the battery may remain installed in the wheelchair.

The wheelchair or mobility aid may then be carried as checked baggage provided:

  • The battery terminals are protected from short circuits.
  • The battery is securely attached to the wheelchair or mobility aid.

Where a lithium-ion battery-powered mobility aid is specifically designed to allow its battery (or batteries) to be removed by the user (e.g. collapsible):

  • The battery must be removed. The wheelchair/ mobility aid may then be carried as checked baggage without restriction.
  • The battery must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals).
  • The removed battery must be protected from damage (e.g. by placing each battery in a protective pouch). The battery must be carried in the passenger cabin.
  • Removal of the battery from the device must be performed by following the instructions of the manufacturer or device owner.
  • The battery must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.
  • A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried.

Aircraft safety restrictions

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Due to the dimensions and specifications of our aircrafts, please keep the following in mind:

  • Storage of passenger wheelchairs in the cabin is not possible.
  • Stowage of some passenger mobility aids may not be possible in the cabin unless they meet the size and weight restriction for the approved cabin storage space.
  • There is generally a limit of how many wheelchairs we can carry per flight.

Mobility aid size

In accordance with manufacturer's recommendations and to reduce any risk of damage to your mobility aid, battery-powered wheelchairs or scooters, should be loaded and stowed in the upright position (folded or unfolded). Therefore, the height and width of the device cannot exceed the size of the aircraft cargo door.

While most devices can be accommodated on our fleet, our aircraft have the following door restrictions:

Bombardier Dash 8 - Q400 Aircraft Cargo Door Specifications

Type Size
Baggage door height 1.43meters (56 inches)
Baggage door width 1.27meters (50 inches)

We encourage passengers travelling with wheelchairs to review the dimensions of their wheelchair. It is important for you to know if your wheelchair will fit into the cargo hold and to provide your wheelchair dimensions (height x width x depth) and weight to Porter, in advance, for inclusion in your reservation.

Mobility aid weight

While we strive to ensure the safe carriage of any mobility aid, there are some safety factors that could prevent carriage, such as when your wheelchair or mobility aid weight exceeds aircraft loading limitations due to limited hold dimensions and capacity of a narrow-bodied aircraft.

As mobility aids come in different shapes, sizes and weights, we can’t specify exactly the limits that our aircrafts can carry. If you intend to travel with a mobility aid, it’s advisable to contact our Disability Assistance Desk as early as possible.

Onboard accessibility

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Onboard wheelchair

All Porter aircrafts are equipped with an onboard wheelchair designed to fit in the aisle. Our cabin crew uses it to assist those with reduced mobility to move to and from the aircraft lavatory.

Please note that our cabin crew cannot assist with moving passengers from their seat to the onboard wheelchair or from the chair onto the toilet. Passengers must be able to use the grab bars to transfer themselves.

To facilitate seating, all of our seats are equipped with movable armrests, except 1A/B and 2C/D.

Onboard lavatory

Easy-access lavatory is located at the very front of the aircraft next to the cockpit.

Its door handles and locks, grab bars, soap dispensers, faucets, flush controls are designed to be operable with minimal effort.

Lavatory is equipped with assist handles (grab bars), however it cannot accommodate a wheelchair. You must be able to move from your seat to the onboard wheelchair or from the chair onto the toilet. You must be able to use the grab bars to transfer yourself.

Medical clearance

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Generally, passengers who have mobility limitations will not require medical clearance to fly. However, it is advisable to consult with your physician in relation to flying with your particular disability as a precaution.

In cases where Porter cannot meet a passenger’s specific medical needs, Porter reserves its rights to deny travel.

Disability assistance contact information

1-855-542-3707

TTY - dial 711

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