Service and Emotional Support Animals

Porter welcomes certified, professionally-trained service animals and emotional support dogs in the aircraft cabin, as long as the animal is providing disability-related assistance to a passenger. If you plan on travelling with your service animal we recommend that you notify us at least 48 hours prior to departure, so that we can best accommodate you and your animal.

You will not be able to check in online, so please see a Porter agent at the Check-In counter at least 90 minutes prior to your flight’s scheduled departure time. The required documentation and behaviour of the animal will be assessed at the airport to ensure safety requirements are met before approving your animal for travel.

Certified service animals

Certified service animals info collapsed Certified service animals info expanded

What is a service animal?

A service animal is trained to perform a specific task and/or function to assist an individual with a disability in the management of their disability (such as pathfinding, providing stability, alerting to sounds etc.).

Acceptance guidelines

When travelling within Canada, Porter will accept your service animal for carriage without charge if the animal is:

  • Certified, in writing, as having been trained to assist a person with a disability by a professional service animal institution.
  • Properly harnessed in accordance with standards established by a professional service animal institution.

Porter is entitled to obtain assurances that we can safely transport your animal and that the animal behaves properly in a public setting. You may be asked to present supporting documents from the training institution.

When travelling to or from the United States, as proof of your animal’s status, you will need to provide at least one of the following:

  • Credible verbal assurance
  • Animal ID card

The Centers for Disease Control and Prevention (CDC) requires all dogs entering the United States to be immunized against rabies. Proof of vaccination is required before air travel begins.

Emotional support and psychiatric service animals

Emotional support and psychiatric service animals info collapsed Emotional support and psychiatric service animals info expanded

What is an emotional support animal?

Emotional support and psychiatric service animals provide comfort, affection and companionship to aid in emotional and/or psychiatric therapy of individuals who have been diagnosed with a mental or emotional disorder.

These animals are not trained service animals, as they are not trained to perform a specific task and/or function to assist an individual with a psychological disability.

Acceptance guidelines

Please note that Porter accepts only dogs as emotional support or psychiatric service animals.

To travel with an emotional support or psychiatric service animal, you must provide supporting documentation dated within 1 year of your scheduled flight. It must be on letterhead from either a licensed medical or mental health professional to be presented to an agent upon check-in stating the following:

  • Title, address, license number and jurisdiction (province/state/country where it was issued), phone number, and signature of the mental health professional.
  • The passenger has a mental health related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders Fifth Edition (DSM 5).
  • The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination.
  • The person listed in the letter is under the care of the assessing physician or mental health professional.

Our Disability Assistance Desk must receive and validate the required documentation prior to the time of travel. Porter will make reasonable efforts to accommodate requests made within 48 hours of your departure.

Verification of documentation may include Porter contacting your mental health care professional. If we are unable to validate the documentation or if the advance notification is not given, you may be required to transport your animal as a pet, and in that case, pet policy including fees will apply.

Travel restrictions

Travel restrictions info collapsed Travel restrictions info expanded

Porter will not accept animals that could pose a safety hazard or a public health concern. Snakes, reptiles, ferrets, rodents, farm poultry or animals with hooves fall within this category of animals.

An animal may be denied transport if it:

  • Poses any type of health and safety threat
  • Has not been trained to behave properly in a public setting (growling, barking or exhibiting other aggressive behaviour)
  • May cause a significant disruption to cabin service

Porter does not accept for transport service animals in training, rescue dogs or therapy dogs.

Seating options

Seating options info collapsed Seating options info expanded

Porter will allocate an appropriate seat for you. Due to regulatory and safety requirements, exit row seats cannot be assigned when travelling with a service animal.

  • A service animal must remain in the floor space where you are sitting and may not get in the way of an aisle or any area that needs to remain clear for emergencies.
  • Please understand that with larger service animals, we may need to re-accommodate you if the animal encroaches on other passengers or extends into aisles, which would be a violation of safety regulations.
  • No animals are allowed to occupy a seat.

If you intend to travel with your service animal on your lap, please note that:

  • The supporting documentation from a licensed medical or mental health professional must indicate that you require your service animal to be lap held and should be submitted to our Disability Assistance Desk at least 48 hours prior to departure.
  • Due to safety reasons, your service animal may be held on your lap, only if it is no larger than an infant and fits comfortably on your lap.

Animal relief areas

Animal relief areas info collapsed Animal relief areas info expanded

In the event that your service animal needs to relieve itself, please use the designated animal relief areas. Please ask our airport staff for directions or assistance.

If you need to leave the secure boarding area to relieve your animal, you must go through the security screening process again.

Connecting flights

Connecting flights info collapsed Connecting flights info expanded

When booking your reservation, please consider that extra time may be required when connecting to another flight to allow for customs/security clearance and relief of your dog.

Interline travel

Interline travel info collapsed Interline travel info expanded

When connecting to or from any other airline, including interline flights; please contact them directly for their acceptance requirements and restrictions.

International travel

International travel info collapsed International travel info expanded

When travelling outside of Canada, keep in mind that restrictions on the entry of animals vary by country:

  • It is your responsibility to contact the consulate or embassy of the countries you will be entering to confirm specific government regulations regarding the entry of your service animal.
  • It is recommended that you always carry all available certifications for the animal, such as international health certificate, proof of vaccination or a training certificate.
  • The Centers for Disease Control and Prevention (CDC) requires all dogs entering the United States to be immunized against rabies. Proof of vaccination is required before air travel begins.

Disability assistance contact information

1-855-542-3707

TTY - dial 711

416-203-6422

Back to top