Whether you are visually or hearing impaired, we will do our best to make your trip as safe and pleasant as possible. During your booking, please let us know your preferred level of assistance. A friendly reminder to our airport staff is always appreciated, even if your special assistance request has already been noted on the reservation.
Here is some information you may find helpful:
If you need curbside assistance, we will come to meet you at the main Terminal entrance on the island, next to the Passenger Drop Off area. We recommend that you arrive on the island at least 90 minutes before the scheduled departure time of your flight so that we can properly assist you.
To take a vehicle on the ferry free of charge, please display your accessible parking permit on the dashboard or produce a copy of your itinerary to show that you have requested wheelchair assistance. Vehicles dropping off passengers with disabilities will not be charged; however, vehicles that intend to park on the island will be charged both ferry and parking fees.
When your vehicle exits the ferry, please proceed to the Passenger Drop Off area, ahead and to the right. Our airport staff can be reached through the courtesy intercom located inside the main Terminal entrance. Designated seating/waiting area is located inside the Terminal next to the entrance doors.
During certain travel periods, airport service wheelchairs are in great demand. We appreciate your patience in the event you have to wait a few extra minutes for additional assistance.
Please tell us about your specific needs when you are booking your flight. You are not required to let Porter know if you wish to bring onboard hearing aids, special headsets or any other battery operated assistive listening devices.
If Porter staff determines that your vision and hearing impairments prevent you from establishing means of communication with the cabin crew sufficient to receive and understand safety instructions, Porter will require you to travel with an attendant (someone to help you during the flight in case of emergency).
To learn more about bringing a personal attendant to help you with your personal and physical needs during travel, please review Travelling with a Personal Attendant.
To learn more about other Porter services that are tailored for specific needs, please review Our Disability Assistance Services.
If you are travelling with a service animal, you will find useful information at Service Animals.
You are not required to travel with an attendant unless you have specific requirements over and above the care offered by Porter. However, if you feel that you need an attendant to help you with your personal and physical needs during travel, please review Travelling with a Personal Attendant.
Toll free: 1-855-542-3707
Voice relay service: TTY - dial 711