Travel Terms and Conditions

Learn more about your rights as a Porter passenger and about our responsibilities as an airline. We know these pages are detailed however they contain helpful information you may be interested in reviewing before your next trip.

General Conditions of Carriage (PDF)

When you buy a ticket for travel on Porter, you enter into a contract of carriage with us. Here you can read a summary of some of the key terms and conditions of your contract. The full terms and conditions are set out in our Tariffs below.

Domestic Tariff (PDF)

Here you can review the full terms and conditions of your contract of carriage for flights Porter operates within Canada. These rules apply to transportation of passengers and baggage, including information on flight delays, cancellations, denied boarding, and other aspects of your travel with us.

Canada/US Transborder Tariff (PDF)

Here you can review the full terms and conditions of your contract of carriage for flights Porter operates between Canada and the United States. These rules apply to matters including air transportation of passengers and baggage, including information on flight delays and cancellations.

International Tariff (PDF)

Here you can review the full terms and conditions applicable to transportation of passengers and baggage on Porter flights between points in Canada and points outside Canada (excluding the US) - for example, itineraries including travel with our interline partners to and from points abroad.

Need an easy to read format?

To assist passengers in interpreting the tariffs filed with the Canadian Transportation Agency (CTA), the abbreviated plain language version of Porter’s Conditions of Carriage and Tariff is available in our Travel Disruptions section. In the event of any discrepancies between the plain language version and the Tariffs, the provisions of the applicable Tariff will prevail.

Consumer protection information

Canadian Transportation Agency

For more information about your rights as a traveler within, to and from Canada, please visit the Canadian Transportation Agency website.

Toll-free:
1-888-222-2592
TTY:
1-800-669-5575
Mailing address:
Canadian Transportation Agency
Ottawa, Ontario
K1A 0N9

U.S. Department of Transportation

For more information about your rights when travelling within, to and from the United States, please consult the U.S. Department of Transportation website.

Within the continental U.S.:
1-855-368-4200
Telephone:
1-202-366-2220
TTY:
1-202-366-0511
Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590
United States